Utbildning för teknisk felsökning inom Customer Support
Independent thesis Basic level (university diploma), 5 credits / 7,5 HE creditsStudent thesis
My degree project is divided in two parts, both were made for Nordea's internet support within their implementation & customer support. The first part was about problem solving and troubleshooting with customers and their environment and also how to connect with them on their level to be able to guide them over the phone. The second part was independent and was purely knowledge about IT and computers, it was created over three weeks in February 2014 and was based on wishes from both 1st and 2nd line officers. The result is these two educational pieces containing about three hours worth of lessons and over 80 power point slides that will be used for educating the department.
Place, publisher, year, edition, pages
2015. , 11 p.
IdentifiersURN: urn:nbn:se:ltu:diva-57553Local ID: e357cca6-578d-42cc-9229-a2eade725edbOAI: oai:DiVA.org:ltu-57553DiVA: diva2:1030941
Subject / course
Student thesis, at least 7,5 credits
Computer Networking, Higher Education Diploma
Validerat; 20150914 (global_studentproject_submitter)2016-10-042016-10-04Bibliographically approved