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Achieving business excellence: a case study of four quality award winners
2000 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Having an effective and efficient organisation is a necessity to staying competitive in today’s market place. By implementing the concept of Total Quality Management, organisations may experience increased productivity, improvements in employee relations and profitability, greater customer satisfaction as well as increased market share. However, before implementing Total Quality Management, critical success factors must be identified and addressed. We investigated which critical success factors, focused on by management, have lead to “business excellence”. Further, we determined why these factors are important and how they are used. In order to achieve this a multiple case study has been conducted on four Swedish Quality Award winners. Our findings are that the factors Mission, Vision and Goal’s, followed by Employee Involvement, Management Commitment and External Partners are the most important factors to address for organisations that aim at becoming “business excellence” organisations.

Place, publisher, year, edition, pages
2000.
Keyword [en]
Social Behaviour Law, Business excellence, Mission, vision, goal's, critical, success factors, TQM
Keyword [sv]
Samhälls-, beteendevetenskap, juridik
Identifiers
URN: urn:nbn:se:ltu:diva-58790ISRN: LTU-SHU-EX--00/081--SELocal ID: f5b7ba7e-18e9-491b-b6a3-b9eed89b8d9aOAI: oai:DiVA.org:ltu-58790DiVA: diva2:1032178
Subject / course
Student thesis, at least 15 credits
Educational program
International Business and Economic, master's level
Examiners
Note
Validerat; 20101217 (root)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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