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How to sustain user engagement over time: A research agenda
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
Number of Authors: 3
2016 (English)In: AMCIS 2016: Surfing the IT Innovation Wave - 22nd Americas Conference on Information Systems, 2016Conference paper (Refereed)
Abstract [en]

User participation in the Information Systems (IS) user studies has become a popular and widely studied research topic. Understanding of how users should be involved in the projects and how to deal with the various challenges of involving users is important. Keeping users motivated over the time is one of the biggest challenges in the process of user involvement. As the first step of research on how to build a sustained user engagement, the aim of this study is to identify, categorize and sum up existing research on why people drop-out of user studies before the project or activity has ended. The main findings of our study indicate that the performance of the prototype, user selection, user preparation, interaction with the users, privacy concerns and scheduling are highly influential on this issue. Based on the findings, this study also proposes a research agenda to guide future studies in this area.

Place, publisher, year, edition, pages
2016.
National Category
Information Systems, Social aspects
Research subject
Information systems
Identifiers
URN: urn:nbn:se:ltu:diva-59844ScopusID: 2-s2.0-84987617426OAI: oai:DiVA.org:ltu-59844DiVA: diva2:1038723
Conference
22nd Americas Conference on Information Systems : Surfing the IT Innovation Wave, AMCIS 2016, San Diego, United States, 11-14 August 2016
Available from: 2016-10-19 Created: 2016-10-19 Last updated: 2016-10-19Bibliographically approved

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Habibipour, AbdolrasoulBergvall-Kåreborn, BirgittaStåhlbröst, Anna
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