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Data Analytics in Service Systems: Exploring Analytics-based Value Co-creation
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
Number of Authors: 1
2016 (English)Conference paper (Refereed)
Abstract [en]

With the increasing pervasiveness of ICT in our everyday practices, we are turning into moving ‘data generators’. Service systems, among many organizational configurations, are striving to create value from the vast data generated by utilizing data analytics, which in turn informs the design and delivery of their innovative services. While data analytics is perceived to generate high value to organizations, we know little about how this process unfolds, what values can be captured, and if they change on different loci of value within service systems. To address these gaps, this paper outlines a research study to explore analytics-driven service systems using a sociomaterial theoretical lens. The study will follow a qualitative research approach, drawing on empirical data from a smart city context.

Place, publisher, year, edition, pages
2016.
National Category
Information Systems, Social aspects
Research subject
Information systems
Identifiers
URN: urn:nbn:se:ltu:diva-61093OAI: oai:DiVA.org:ltu-61093DiVA: diva2:1056804
Conference
39th Information Systems Research Seminar in Scandinavia (IRIS 39), Ljungskile, August 7-10 2016
Available from: 2016-12-15 Created: 2016-12-15 Last updated: 2017-02-22Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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