Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Developing and validating a multi-dimensional scale for operationalizing industrial service offering
Vaasan Yliopisto Helsinki.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design. University of Vaasa .
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
Number of Authors: 4
2017 (English)In: The journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189, Vol. 32, no 2, 295-309 p.Article in journal (Refereed) Published
Abstract [en]

urpose

The purpose of this paper is to develop a new scale for measuring the scope (i.e., breadth and depth) of industrial service offering.

Design/methodology/approach

The scale and its constructs are developed by (1) combining the key insights from prior literature and practitioners gained through expert interviews; (2) validating the constructs by three item-construct validation rounds with nine academic experts; and (3) by testing and further revising the scale, with a sample of 91 manufacturing firms.

Findings

The distinct contribution of the study is the construction and validation of a new multi-dimensional scale for operationalizing the scope of industrial service offering. In addition, the identified service categories (i.e., pre-sales services, product support services, product life-cycle services, R&D services, and operational services) extend the current literature on service typologies

Research limitations/implications

The data is somewhat biased towards small and medium-sized industrial firms. Hence, the development of the measurement in the context of large industrial firms provides one fruitful avenue for further research.

Practical implications

For managers of industrial firms, the identified service categories provide novel insight on how to develop, bundle and commercialize industrial services to their varying customer segments.

Originality/value

This study develops a multi-dimensional, fine-grained, statistical and relationship-level scale for measuring the scope of industrial service business. Moreover, this study tests and further develops the scale with quantitative empirical data.

Place, publisher, year, edition, pages
2017. Vol. 32, no 2, 295-309 p.
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-61408DOI: 10.1108/JBIM-08-2016-0178ISI: 000399074300011Scopus ID: 2-s2.0-85014730394OAI: oai:DiVA.org:ltu-61408DiVA: diva2:1064430
Note

Validerad; 2017; Nivå 2; 2017-03-07 (andbra)

Available from: 2017-01-12 Created: 2017-01-12 Last updated: 2017-05-05Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full textScopus

Search in DiVA

By author/editor
Kohtamäki, MarkoParida, VinitWincent, Joakim
By organisation
Innovation and Design
In the same journal
The journal of business & industrial marketing
Other Engineering and Technologies not elsewhere specified

Search outside of DiVA

GoogleGoogle Scholar

Altmetric score

Total: 170 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf