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Integrated management systems: interpretations, results, opportunities
Department of Engineering Sciences, Uppsala University.
Department of Engineering Sciences, Uppsala University.
2017 (English)In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 29, no 3, p. 528-542Article in journal (Refereed) Published
Abstract [en]

Purpose

The purpose of this paper is to study how the expression “integrated management systems” is interpreted in literature, what it means to have an integrated management system (IMS) and what the results of this are.

Design/methodology/approach

A literature review was conducted based on Scopus using the search term “Integrated Management Systems.” In the chosen articles, effects of integration, scope, level and extent of integration and if the approach is inside-out or outside-in, have been analyzed.

Findings

Most articles on IMS conclude that integration is beneficial regarding cost saving, operational benefits and improved customer satisfaction. The general approach in the articles, describes an inside-out approach with focus on integrating existing management standards. The scope of integration covers typically management systems for quality, environment and occupational health and safety.

Practical implications

An IMS is found to be a system that integrates existing management standards based on an inside-out approach. This indicates possibilities for both practical improvement and research in exploring how integrated stakeholder needs could be managed, possibly as process-based IMSs.

Originality/value

This paper sheds light on the ambiguous interpretation of the IMS concept.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2017. Vol. 29, no 3, p. 528-542
Keywords [en]
Integrated Management System, process, inside-out, outside-in, process management, stakeholder
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
URN: urn:nbn:se:ltu:diva-62271DOI: 10.1108/TQM-01-2016-0004Scopus ID: 2-s2.0-85016432988OAI: oai:DiVA.org:ltu-62271DiVA, id: diva2:1078264
Available from: 2017-03-03 Created: 2017-03-03 Last updated: 2018-04-18Bibliographically approved
In thesis
1. Process Maturity: A Component of Process Management
Open this publication in new window or tab >>Process Maturity: A Component of Process Management
2017 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

To be able to meet an increased competition through for instance globalization, and shorter product lifecycles, focus on performance control is central for organizations, where for instance processes and stakeholder orientation are central when continuously improving the operation of the organization.

The purpose of this thesis is to contribute to the knowledge of how process maturity can be linked to process management.

The following research questions have been formulated: 

  • How does process theories relate to the integration of management systems? 
  • How are process theories used within the field of process maturity?
  • Which are the key elements in a process maturity model?

Regarding the first research question a literature review was conducted in order to find out how organizations are working with integration of management systems. The main focus of this study was how integration of management systems relates to processes and stakeholder involvement.

Secondly a literature review has been conducted on the concept of process maturity. The main aim was to find maturity models focusing on processes and process management, examine the structure of the maturity models used and explore how process management is described within different maturity models.

Thirdly a conceptual model for measuring process maturity has been constructed. The content of this model has mainly been based on findings from the literature review conducted on articles on process maturity as well as a literature review of Process Management literature.

Place, publisher, year, edition, pages
Luleå: Luleå tekniska universitet, 2017
Series
Licentiate thesis / Luleå University of Technology, ISSN 1402-1757
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-62274 (URN)978-91-7583-831-1 (ISBN)978-91-7583-832-8 (ISBN)
Presentation
2017-04-27, A117, Luleå Tekniska Universitet, Luleå, 13:00 (Swedish)
Opponent
Supervisors
Available from: 2017-03-06 Created: 2017-03-03 Last updated: 2017-11-24Bibliographically approved

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Dahlin, Gunnar

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