Background Process Management is a popular management concept. There are several proposed models to assess process maturity.
Purpose The purpose of this paper is to study how process maturity is described in literature.
Methodology An extensive literature search has been carried out in Scopus using the search terms “process maturity” and “quality maturity”. Relevant articles found have been studied to see how work with Process Maturity is described.
Findings Process maturity could be defined as the degree to which a process is defined, managed, measured, and continuously improved.
Many maturity models consists of a five level scale.
The aim of working with maturity is twofold, either to measure the level of maturity in order to compare with other processes or to identify areas of improvement.
General effects of increased maturity are associated with better control of results, improved forecasting of goals, reduced costs, improved performance, and greater effectiveness.
According to this study, process and Process Management are only addressed in a minority or the articles.
According to this study there are at least two areas indicating needs of further research. Firstly, the fundamentals of Process Management seem to be missing when describing the work with process maturity. The second area is related to identification of approaches and methods for improving Process Maturity, since improving maturity is often addressed as “what” to do, not “how” to do.
Originality/value The paper provides new insights to process maturity.