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The public procurement of information systems: dialectics in requirements specification
Department of Information Systems, University of Agder, Kristiansand.
Department of Accounting and Finance, Manchester Business School.
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
Number of Authors: 3
2017 (English)In: European Journal of Information Systems, ISSN 0960-085X, E-ISSN 1476-9344, Vol. 26, no 2, 143-163 p.Article in journal (Refereed) Published
Abstract [en]

When acquiring information systems, public entities face a dilemma. On the one hand, they want to procure the system that best suits their needs, which often requires lengthy dialogues with vendors. At the same time, they are restricted by government regulations that mandate limited dialogue in the interests of transparency and equal opportunities for all vendors. To examine how public entities deal with this, we followed three procurement projects in Norway. We show that this dilemma manifests itself as a dialectic between the thesis of getting the system requirements right and the antithesis of strictly adhering to regulations. Public entities search for a resolution of this dialectic through two syntheses: selecting an appropriate tendering procedure, and learning how to specify requirements through networks of peer public entities. Our findings reveal that the syntheses are possible because the dialectic is actually complimentary, both the thesis and the antithesis are needed to create the joint outcome that satisfies both. The resolution of the dialectic unfolds differently over time. Our study contributes to the relatively neglected stream of IS research on dialectics that explicitly searches for a synthesis while revealing the complementarity of the dialectic. We show how time plays a nuanced role in the resolution of the dialectic situation.

Place, publisher, year, edition, pages
2017. Vol. 26, no 2, 143-163 p.
National Category
Information Systems, Social aspects
Research subject
Information systems
Identifiers
URN: urn:nbn:se:ltu:diva-62538DOI: 10.1057/s41303-017-0035-4ISI: 000397157300002OAI: oai:DiVA.org:ltu-62538DiVA: diva2:1082485
Note

Validerad; 2017; Nivå 2; 2017-03-22 (andbra)

Available from: 2017-03-16 Created: 2017-03-16 Last updated: 2017-04-18Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf