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From customer understanding to product understanding: Collaboration with industrial lead users in a B2B context
LKAB.
EMINES – School of Industrial Management, Université Mohammed VI Polytechnique, 43150 Ben Guerir, Morocco.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.ORCID iD: 0000-0001-5698-4932
2016 (English)In: Journal of Business Chemistry, ISSN 1613-9615, E-ISSN 1613-9623, Vol. 13, no 2, 64-79 p.Article in journal (Refereed) Published
Abstract [en]

Product innovation will continue to play a strategic role for companies producing high-quality, functional products for customers in the process industries. In the future, creating improved or radically new products will necessitate not only the development of product concepts resting more on an applied research knowledge base but also collaboration with customers. LKAB is a world-leading producer of processed iron ore products for steelmaking. The development of next-generation pellet products in collaboration with lead users presented an opportunity for a single case study in a B2B context. Two customers for present products as well as a technology/equipment supplier were identified as lead users. Using a framework grounded in lead user development, the Quality Function Deployment methodology (adapted to process-industrial use) was used as the facilitating instrument. It is concluded that this modified system will constitute an improved integrated knowledge-based platform for the development of new product and process concepts. It is argued that this development approach could also be applied in other process-industrial sectors serving industrial customers in an open innovation perspective.

Place, publisher, year, edition, pages
Institute of Business Administration , 2016. Vol. 13, no 2, 64-79 p.
Keyword [en]
QFD, collaboration, B2B, lead-user
National Category
Economics and Business Other Engineering and Technologies not elsewhere specified
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-66578OAI: oai:DiVA.org:ltu-66578DiVA: diva2:1156796
Available from: 2017-11-14 Created: 2017-11-14 Last updated: 2017-11-24Bibliographically approved

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CiteExportLink to record
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