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Konflikthantering inom HVB-hem: -ett handledarperspektiv
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

De senaste 25 åren har antalet migranter fördubblats vilket medför bildandet av mångkulturella samhällen, där den tvärkulturella kommunikationen blir en viktig aspekt i förebyggandet av konflikter. Detta examensarbete kartlägger hur HVB-hem hanterar konflikter när den tvärkulturella kommunikationen brister mellan handledare och ensamkommande flyktingbarn. Vidare syfte är att undersöka vilka konfliktfaktorer som finns och hur konflikter hanteras inom HVB-hem. Studien utgår från en kvalitativ forskningsmetod och bygger på tio stycken semistrukturerade intervjuer som analyserats genom en tematisk analys. Resultatet visar att det inte finns några etablerade konflikthanteringsstrategier som handledarna använder sig av i konfliktsituationer. De strategier som tillämpas var alternativa metoder som växt fram under arbetsgången i interaktionen med ungdomarna. Konflikter uppkommer oftast i vardagssysslor på grund av språkliga och kulturella missförstånd där intrapersonella och interpersonella konflikter är vanliga. För att motverka den rådande verksamhetsdissonansen, bör HVBhemmet implementera interna utbildningar inom ämnesområdet samt erbjudas stöd från andra instanser. Med tydliga ramverk och transparent samverkan kan man skapa en tryggare och effektivare hantering av flyktingbarnens integration.

Abstract [en]

The last 25 years, the number of migrants has doubled, which leads to creation of multicultural societies where cross-cultural communication will become an important aspect in prevention of conflicts. This study investigates how HVB-homes handle conflicts when cross-cultural communication fails between supervisors and unaccompanied refugee children. Further aims are to investigate which conflict management and conflict factors exist within HVB-homes. The study is based on a qualitative research method with ten semi-structured interviews analyzed through thematic analysis. The results show that HVB-homes don’t have any established conflict management strategies used by supervisors in conflict situations. The strategies were alternative methods developed over time in interaction with the unaccompanied refugee children. Conflicts usually occur in everyday chores because of linguistic and cultural misunderstandings where intrapersonal and interpersonal conflicts are common. As a remedy for the present organizational dissonance the HVB-homes are recommended to implement internal courses in conflict management and provide support from other agencies. Clear frameworks and transparent collaboration would create security and increased efficiency in the management of integration of the unaccompanied refugee children.

Place, publisher, year, edition, pages
2017. , p. 20
Keywords [en]
unaccompanied refugee children, conflicts, conflict management, psychosocial health
Keywords [sv]
ensamkommande flyktingbarn, konflikter, konflikthantering, psykosocial hälsa
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:ltu:diva-66632OAI: oai:DiVA.org:ltu-66632DiVA, id: diva2:1158223
Educational program
Psychology, bachelor's level
Supervisors
Examiners
Available from: 2017-11-24 Created: 2017-11-18 Last updated: 2017-11-24Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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