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Gamification of Enterprise Systems: A Lifecycle Approach
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.ORCID iD: 0000-0003-4250-4752
2017 (English)In: Procedia Computer Science, ISSN 1877-0509, E-ISSN 1877-0509Article in journal (Refereed) In press
Abstract [en]

Introducing an Enterprise Resource Planning (ERP) system within an organization can bring many benefits and paybacks, yet an effective implementation of a fully functioning ERP system is still a challenge, the odds are high the costly investment might turn into an implementation failure or even lead to bankruptcy. To prevent such situations, organizations need to go through several changes, and carefully manage the critical success factors affecting each stage of the ERP implementation lifecycle, respectively. Previous studies have observed that the majority of the challenges faced during the implementation of ERP systems arise from social and organizational aspects rather than technical ones. This is where gamification comes to the rescue. This research adopts a design science paradigm in an attempt to develop a gamified process for the ERP lifecycle, to ease and enhance the ERP implementation process. The objective of this research is threefold. Firstly, to explore the benefits ERP systems can render via the gamification of the ERP lifecycle. Secondly, to pinpoint the ERP lifecycle phases that are most likely to benefit from gamification. Thirdly, to gamify these formerly identified phases; that were found to be mostly affected by gamification, and test for the impact of gamification on them.

Place, publisher, year, edition, pages
Elsevier, 2017.
Keyword [en]
Enterprise systems; ERP; implementation lifecycle; gamification; design science
National Category
Electrical Engineering, Electronic Engineering, Information Engineering Information Systems, Social aspects
Research subject
Information systems
Identifiers
URN: urn:nbn:se:ltu:diva-66878OAI: oai:DiVA.org:ltu-66878DiVA: diva2:1162109
Conference
CENTERIS - International Conference on ENTERprise Information ProjMAN International Conference on Project MANagement / HCist, International Conference on Health and Social Care Information Systems and Technologies, CENTERIS / ProjMAN / HCist 2017, Barcelona, Spain, 8-10 November 2017
Available from: 2017-12-03 Created: 2017-12-03 Last updated: 2017-12-04

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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  • vancouver
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Language
  • de-DE
  • en-GB
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Output format
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