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Getting helped?: How does a caller's anger, fear and sadness affect operators' decision in emergency calls?
Blekinge Tekniska Högskola.ORCID iD: -
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences. (Accounting and control)ORCID iD: 0000-0002-9707-7068
(English)In: ISSN 0992-986XArticle in journal (Refereed) Accepted
Place, publisher, year, edition, pages
Frankrike.
Keyword [en]
Decision making, emotions. anger, fear, sadness
National Category
Social Sciences
Research subject
Accounting and Control
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URN: urn:nbn:se:ltu:diva-67039OAI: oai:DiVA.org:ltu-67039DiVA: diva2:1167017
Available from: 2017-12-17 Created: 2017-12-17 Last updated: 2017-12-17

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Svensson, MaritnPesämaa, Ossi
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CiteExportLink to record
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