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Improving baggage flow in the baggage handling system at a UAE-based airline using lean Six Sigma tools
Industrial Engineering and Engineering Management, University of Sharjah, Sharjah, United Arab Emirates.
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Operation, Maintenance and Acoustics.
Industrial Engineering and Engineering Management, University of Sharjah, Sharjah, United Arab Emirates.
Industrial Engineering and Engineering Management, University of Sharjah, Sharjah, United Arab Emirates.
2018 (English)In: Quality Engineering, ISSN 0898-2112, E-ISSN 1532-4222Article in journal (Refereed) Epub ahead of print
Abstract [en]

This paper presents a real successful implementation of lean six sigma methodology to continuously improve the baggage flow in a baggage handling system (BHS), by identifying the causes of mishandled baggage, and deriving solutions to enhance BHS performance. The results show that the main critical problems were low system reliability and the high number of bags passing through manual-encoding-stations. This research illustrates how to avoid baggage congestion and provides applicable and cost-effective solutions. The success of this project made the organisation aware of the opportunities that the application of lean Six Sigma methodology created in the aviation and airport sector.

Place, publisher, year, edition, pages
Taylor & Francis, 2018.
Keywords [en]
Baggage handling system (BHS), Lean Six Sigma, Reliability centred maintenance (RCM), Mistracked baggage, Manual encoding stations
National Category
Other Civil Engineering
Research subject
Operation and Maintenance
Identifiers
URN: urn:nbn:se:ltu:diva-67858DOI: 10.1080/08982112.2018.1437180OAI: oai:DiVA.org:ltu-67858DiVA, id: diva2:1187958
Available from: 2018-03-06 Created: 2018-03-06 Last updated: 2018-04-13

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  • Other locale
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Output format
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