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Suomi.fi: Towards Government 3.0 with a National Service Platform
Department of Computer Science, Aalto University, Helsinki.
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science. Department Applied Information Technology, University of Gothenburg.ORCID iD: 0000-0002-7477-0783
Department of Computer Science, Aalto University, Helsinki.
Department of Computer Science, Aalto University, Helsinki.
2018 (English)In: Electronic Government: 17th IFIP WG 8.5 International Conference, EGOV 2018, Krems, Austria, September 3-5, 2018, Proceedings / [ed] Peter Parycek, Olivier Glassey, Marijn Janssen, Hans Jochen Scholl, Efthimios Tambouris, Evangelos Kalampokis, Shefali Virkar, Cham: Springer, 2018, p. 3-14Conference paper, Published paper (Refereed)
Abstract [en]

The KaPa (Kansallinen Palveluarkkitehtuuri, in Finnish) program establishes the national e-government service platform in Finland. The platform, Suomi.fi, provides a one-stop portal for citizens and organizations to access both public and related private sector services. This research reports a case study of the platform by analyzing it in light of recent characteristics identified with the emerging concept of Government 3.0: openness and transparency, sharing, increased communication and collaboration, government re-organization through integration and interoperability, and use of new technologies. Our results contribute by concretizing the hitherto abstract and loosely defined concept of Government 3.0 by describing a timely and complex national e-government implementation in detail in light of such characteristics. Our study also suggests three emergent themes in relation to contemporary Government 3.0 characteristics: opening up technologies and solutions in addition to open data, cross-border integration and development, and the enhanced role of the private sector in both development activities and merging into the portfolios of one-stop services.

Place, publisher, year, edition, pages
Cham: Springer, 2018. p. 3-14
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 11020
National Category
Information Systems, Social aspects
Research subject
Information systems
Identifiers
URN: urn:nbn:se:ltu:diva-70532DOI: 10.1007/978-3-319-98690-6_1ISBN: 978-3-319-98689-0 (print)ISBN: 978-3-319-98690-6 (electronic)OAI: oai:DiVA.org:ltu-70532DiVA, id: diva2:1240644
Conference
17th International Conference on Electronic Government, EGOV 2018, Krems, Austria, 3-5 September 2018
Available from: 2018-08-22 Created: 2018-08-22 Last updated: 2018-08-22Bibliographically approved

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Päivärinta, Tero

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