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Independent Distributors in Servitization: An Assessment of Key Internal and Ecosystem-related Problems
(University of Portsmouth)
(University of Portsmouth)
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering. House of Innovation, Stockholm School of Economics, Stockholm.ORCID iD: 0000-0002-8103-2519
2019 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978Article in journal (Refereed) Epub ahead of print
Abstract [en]

Independent distributors (IDs), just as equipment manufacturers, have the potential to initiate a transition towards the provision of advanced services. However, the internal and ecosystem-related problems experienced by IDs during servitization differ due to their distinct organizational structure. The purpose of this study is therefore to uncover problems faced by servitizing IDs during transition towards provision of advanced services, a topic which is still scarcely covered in the literature. Using an abductive research approach, we identify three overarching groups of servitization problems specific to IDs: (1) conflicting interests of key stakeholders; (2) misalignment between distribution of managerial attention and servitization strategy; and (3) ineffective knowledge management within the ecosystem. To diagnose these problems, we propose a servitization-readiness decision tree that allows IDs to pinpoint hindering factors before embarking on a servitization journey. In so doing, we provide a starting point for identifying and describing criteria for assessing IDs' servitization readiness.

Place, publisher, year, edition, pages
Elsevier, 2019.
Keywords [en]
Servitization readiness, Independent distributor, Servitization problems, Servitization ecosystem, Product service system, Manufacturing industry
National Category
Social Sciences Other Engineering and Technologies not elsewhere specified
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-72508DOI: 10.1016/j.jbusres.2019.01.012OAI: oai:DiVA.org:ltu-72508DiVA, id: diva2:1277155
Available from: 2019-01-09 Created: 2019-01-09 Last updated: 2019-09-13

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Frishammar, Johan

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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  • modern-language-association-8th-edition
  • vancouver
  • Other style
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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