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Guidelines for a mobile tool to address human factors issues in aircraft maintenance
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human and technology.
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Operation, Maintenance and Acoustics.ORCID iD: 0000-0003-3827-0295
2019 (English)In: International Journal of Human Factors and Ergonomics, ISSN 2045-7804, E-ISSN 2045-7812Article in journal (Refereed) In press
Abstract [en]

Highly specialised personnel are dependent on others and diverse systems to perform error-free aircraft maintenance. Research has shown that the maintenance process can be improved to reduce errors and increase usability by using a mobile tool. The goal of this project was to draw on theories of user-centred design to explore what human factors issues for maintenance personnel can be addressed by a mobile tool to make the most out of maintenance planning, execution, and follow-up. Military aircraft maintenance personnel at an air force unit were interviewed and observed. The following six problem areas that could be improved by the use of a mobile tool were identified: several information sources must constantly be consulted; information is constantly transferred between different locations and media types; technical documentation can be inconsistent and hard to access; there are strict hierarchies and certifications of personnel; the means of recording and transferring communicative information are insufficient; and there can be a long lag time for updates, error reporting and feedback of actions. A correctly designed mobile tool could solve these problems by combining all the information sources and recording relevant maintenance information.

Place, publisher, year, edition, pages
Olney, Bucks MK46 5WB UK, 2019.
Keywords [en]
Aircraft maintenance, Human Factors, Human error, Maintenance, User interface
National Category
Interaction Technologies
Research subject
Industrial Design; Operation and Maintenance
Identifiers
URN: urn:nbn:se:ltu:diva-75522OAI: oai:DiVA.org:ltu-75522DiVA, id: diva2:1342817
Available from: 2019-08-14 Created: 2019-08-14 Last updated: 2019-08-14

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Normark, Carl JörgenTretten, Phillip

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