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Towards Stakeholder Governance on Large E-Government Platforms - A Case of Suomi.fi
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science. Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Digital Services and Systems. (Information Systems)ORCID iD: 0000-0002-7477-0783
Lappeenranta – Lahti University of Technology.ORCID iD: 0000-0002-7043-0458
Population Register Centre, Finland.ORCID iD: 0000-0003-2882-7088
2019 (English)In: 10th Scandinavian Conference on Information Systems / [ed] Samuli Pekkola, Henri Pirkkalainen, Pasi Hellsten, Ilona Ilvonen, Atlanta, GA, 2019, article id 11Conference paper, Published paper (Refereed)
Abstract [en]

E-government evolves towards large-scale software platforms that integrate access to and information exchange among public services. Governance of large-scale e-government platforms is challenging because of the large number of stakeholders with diverging needs, agendas, and changing service portfolios. This paper presents a revelatory case, the e-government platform Suomi.fi, its stakeholders and stakeholder interactions related to development and governance of the platform. Our stakeholder analysis of Suomi.fi identified 15 stakeholder interaction types and related issues regarded as important for governance of large-scale e-government platforms. The results contribute by addressing the importance of stakeholder identification and continuing governance beyond individual development and implementation projects. Such a large-scale platform involved additional stakeholder types of external influencers (including media, other countries, the European Union, third party software integrators) and other external platforms, compared to the project-centric stakeholder models. Hence, we argue for extended stakeholder governance models and practices for large-scale e-government platforms.

Place, publisher, year, edition, pages
Atlanta, GA, 2019. article id 11
Keywords [en]
e-Government, platform, ecosystem, stakeholder, governance
National Category
Information Systems
Research subject
Information systems
Identifiers
URN: urn:nbn:se:ltu:diva-76795OAI: oai:DiVA.org:ltu-76795DiVA, id: diva2:1371869
Conference
Scandinavian Conference on Information Systems
Available from: 2019-11-21 Created: 2019-11-21 Last updated: 2019-11-21

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https://aisel.aisnet.org/scis2019/11

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Päivärinta, Tero

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