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Employees Perception of the Implementation of Information Technology Systems in the Ghanaian Public Sector
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Humans and technology.ORCID iD: 0000-0003-0147-0680
2020 (English)In: Advances in Human Factors and Systems Interaction: Proceedings of the AHFE 2020 Virtual Conference on Human Factors and Systems Interaction, July 16-20, 2020, USA / [ed] Isabel L. Nunes, Springer, 2020, p. 148-155Conference paper, Published paper (Refereed)
Abstract [en]

This paper explored the consequences of employees’ perception on the digitization of financial management system in a Ghanaian public organization. Guided by the systemic-structural theory of activity, quantitative data was collected from 123 employees and analyzed morphologically to understand how employees perceived the implementation of the digitized system. The results show that while majority of employees perceived the digitization of the financial management system as useful towards improving the organization’s operational efficiency and effectiveness, a minority were skeptical. Such skepticism was cognitively translated into negative employees’ attitude towards the system’s digitization process, which negatively impacted on the successfulness of its implementation. It is concluded that the digitization of financial management systems in Ghanaian public institutions are constrained by minority employees’ skepticism, since such skepticism have cognitive implications that translates into employee’s negative perceptions of digitized systems, and which perceptions can have an impeding consequential effect on the system’s implementation process.

Place, publisher, year, edition, pages
Springer, 2020. p. 148-155
Series
Advances in Intelligent Systems and Computing, ISSN 2194-5357, E-ISSN 2194-5365 ; 1207
Keywords [en]
Information technology system, Manual work system, Digitized work system, Employee perception, Public sector organization, Ghana
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Human Work Sciences
Identifiers
URN: urn:nbn:se:ltu:diva-80587DOI: 10.1007/978-3-030-51369-6_20Scopus ID: 2-s2.0-85088255435OAI: oai:DiVA.org:ltu-80587DiVA, id: diva2:1461697
Conference
AHFE 2020 Virtual Conference on Human Factors and Systems Interaction, 16-20 July, 2020, Virtual Conference, USA
Note

ISBN för värdpublikation: 978-3-030-51368-9, 978-3-030-51369-6

Available from: 2020-08-27 Created: 2020-08-27 Last updated: 2020-08-27Bibliographically approved

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Sanda, Mohammed-Aminu

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CiteExportLink to record
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  • apa
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Language
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