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How to convert digital offerings into revenue enhancement: Conceptualizing business model dynamics through explorative case studies
Department of Management and Engineering, Linköping University, SE-581 83 Linköping, Sweden; Fraunhofer IMW, Neumarkt 7-10, 04109 Leipzig, Germany; ITEM-HSG, Bosch IoT Lab, University of St.Gallen, Dufourstrasse 40a, 9000 St.Gallen, Switzerland.
Fraunhofer IMW, Neumarkt 7-10, 04109 Leipzig, Germany.
University of Vaasa, Wolffintie 34, 65200 Vaasa, Finland.
ITEM-HSG, Bosch IoT Lab, University of St.Gallen, Dufourstrasse 40a, 9000 St.Gallen, Switzerland.
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2020 (English)In: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 91, p. 429-441Article in journal (Refereed) Published
Abstract [en]

Equipment manufacturers are currently utilizing new digital technologies such as the Internet of Things (IoT), Artificial Intelligence, or Big Data, for new digital offerings. However, these offerings seldom enhance revenue, because companies struggle with business model (BM) dynamics. By analyzing 27 companies through an explorative case-study approach, the authors consider how companies can successfully achieve revenue enhancement through digital offerings. The result is a threefold framework for revenue enhancement through digital offerings. First, this framework distinguishes between three phases of BM dynamics: 1) augmenting products through a “hardware plus” logic, 2) developing a portfolio of multiple logics for creating customer value, 3) integrating this portfolio through platform logic. Second, the framework emphasizes that three barriers, which we refer to as confidence, mixing, and collaboration barrier, limit the progress from Phases 1 to 3. Third, the framework reveals that each phase contains certain modifications of BM components. In the first phase, companies adapt their BM components slightly, so as to advance toward a “hardware plus” logic. In the second phase, companies embrace more radical BM innovations in order to convert services into an outcome-based BM and develop a new software subscription BM. In the third phase, companies modify BM components in order to integrate the BMs internally and to open them up for external collaboration partners.

Place, publisher, year, edition, pages
Elsevier, 2020. Vol. 91, p. 429-441
Keywords [en]
Digitalization, Digital offerings, Business models, Business model innovations, Competitive advantages, Business model components, Revenue enhancement, Value creation
National Category
Business Administration
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-81835DOI: 10.1016/j.indmarman.2020.10.006ISI: 000598667600003Scopus ID: 2-s2.0-85094190922OAI: oai:DiVA.org:ltu-81835DiVA, id: diva2:1506312
Note

Validerad;2020;Nivå 2;2020-12-03 (johcin)

Available from: 2020-12-03 Created: 2020-12-03 Last updated: 2025-04-17Bibliographically approved

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Parida, Vinit

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