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Servitization research: A review and bibliometric analysis of past achievements and future promises
School of Business, Woxsen University, Hyderabad, India.
Department of Management, School of Business & Law, University of Agder, Norway. Norwegian School of Hotel Management, University of Stavanger, Stavanger, Norway. Optentia Research Focus Area, North-West University, Vanderbijlpark, South Africa.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering. University of Vaasa, School of Management / University of South-Eastern Norway, USN Business School, PO Box 700, FI-65101 Vaasa, Finland.ORCID iD: 0000-0003-3255-414X
University of Vaasa, School of Management / University of South-Eastern Norway, USN Business School, PO Box 700, FI-65101 Vaasa, Finland.
2021 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 131, p. 151-166Article, review/survey (Refereed) Published
Abstract [en]

Manufacturing firms are increasingly adopting a strategy known as 'servitization' to add services to existing product-based offerings to stimulate additional revenue and growth. While the emerging research domain of servitization is mobilizing relevant knowledge across academic establishments, the present study aims to perform a comprehensive bibliometric analysis to organize the prior knowledge in this area, more importantly, highlights areas for future research. This study acknowledges important contributions from authors and organizations, as identified through analyses of citation chains and co-authorship networks. Next, a co-citation analysis of the prior literature is used to identify four main thematic areas relating to capability development, customer involvement, business models, and transformational challenges for servitization. Finally, the dynamic co-citation analysis technique reveals the development of these thematic areas. This study assumes importance in the extant literature by delivering valuable insights from the prior research on servitization and by providing guidance for future avenues of study.

Place, publisher, year, edition, pages
Elsevier, 2021. Vol. 131, p. 151-166
Keywords [en]
Bibliometric analysis, Content analysis, Servitization strategy, Network analysis, Prestige analysis, Product-service systems
National Category
Business Administration
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-83691DOI: 10.1016/j.jbusres.2021.03.056ISI: 000694876300013Scopus ID: 2-s2.0-85103974867OAI: oai:DiVA.org:ltu-83691DiVA, id: diva2:1544428
Note

Validerad;2021;Nivå 2;2021-04-15 (alebob)

Available from: 2021-04-15 Created: 2021-04-15 Last updated: 2021-09-20Bibliographically approved

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Parida, Vinit

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