Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
How AI capabilities enable business model innovation: Scaling AI through co-evolutionary processes and feedback loops
Luleå University of Technology, Department of Social Sciences, Technology and Arts, Business Administration and Industrial Engineering. University of South Eastern Norway, USN Business School, Norway.ORCID iD: 0000-0001-5464-2007
Luleå University of Technology, Department of Social Sciences, Technology and Arts, Business Administration and Industrial Engineering. University of South Eastern Norway, USN Business School, Norway; Department of Management, University of Vaasa, Finland.ORCID iD: 0000-0003-3255-414X
Business Management Innovation Institute of Technology Management, St Gallen University, CH-9000 St. Gallen, Switzerland.
Entrepreneurship and Management at Hanken School of Economics, FI-00101 Helsinki, Finland; Entrepreneurship and Innovation at University of St.Gallen Global Center Entrepreneurship and Innovation, Institute of Technology Management, CH-9000 St. Gallen, Switzerland.
2021 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 134, p. 574-587Article in journal (Refereed) Published
Abstract [en]

Artificial intelligence (AI) is predicted to radically transform the ways manufacturing firms create, deliver, and capture value. However, many manufacturers struggle to successfully assimilate AI capabilities into their business models and operations at scale. In this paper, we explore how manufacturing firms can develop AI capabilities and innovate their business models to scale AI in digital servitization. We present empirical insights from a case study of six leading manufacturers engaged in AI. The findings reveal three sets of critical AI capabilities: data pipeline, algorithm development, and AI democratization. To scale these capabilities, firms need to innovate their business models by focusing on agile customer co-creation, data-driven delivery operations, and scalable ecosystem integration. We combine these insights into a co-evolutionary framework for scaling AI through business model innovation underscoring the mechanisms and feedback loops. We offer insights into how manufacturers can scale AI, with important implications for management.

Place, publisher, year, edition, pages
Elsevier, 2021. Vol. 134, p. 574-587
Keywords [en]
Artificial intelligence, Digital servitization, Digital transformation, Digitalization, Business model innovation, Platform
National Category
Business Administration
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-85562DOI: 10.1016/j.jbusres.2021.05.009ISI: 000677680300021Scopus ID: 2-s2.0-85107793124OAI: oai:DiVA.org:ltu-85562DiVA, id: diva2:1568254
Note

Validerad;2021;Nivå 2;2021-06-17 (alebob)

Available from: 2021-06-17 Created: 2021-06-17 Last updated: 2021-12-13Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records

Sjödin, DavidParida, Vinit

Search in DiVA

By author/editor
Sjödin, DavidParida, Vinit
By organisation
Business Administration and Industrial Engineering
In the same journal
Journal of Business Research
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 320 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf