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Technology Start-Up Firms’ Management of Data Security and Trust in Collaborative Work with Third-Parties in a Developing Economy
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Humans and technology. University of Ghana Business School, Legon, Accra, Ghana.ORCID iD: 0000-0003-0147-0680
2020 (English)In: Advances in Human Factors, Business Management and Leadership: Proceedings of the AHFE 2019 International Conference on Human Factors, Business Management and Society, and the AHFE International Conference on Human Factors in Management and Leadership, July 24-28, 2019, Washington D.C., USA / [ed] Jussi Ilari Kantola; Salman Nazir, Springer, 2020, p. 520-529Conference paper, Published paper (Refereed)
Abstract [en]

This study seeks to provide an understanding of how data security and trust is managed in the collaborative work between technology start-up firms in developing economies and third-party entities. Using qualitative data from Ghana which was analyzed thematically, it was found that the measures taken to ensure the security and privacy of client datasets vary in intensity among firms. Thus, in collaborating with third-parties, the firms largely depend on industry best practices, policies and service-level agreements, and thus do not attempt to integrate the policies of collaborators with their firm’s policies except in situations where the inclusion elimination of certain clauses are collaborative pre-requisites. The firms also have trust criteria which they use to pre-qualify third-party entities with whom they collaborate. It is concluded that technology start-ups possess attribute that show their core competencies and the quality of their deliveries, but might require a regulatory body to monitor their operations. 

Place, publisher, year, edition, pages
Springer, 2020. p. 520-529
Series
Advances in Intelligent Systems and Computing, ISSN 2194-5357, E-ISSN 2194-5365 ; 961
Keywords [en]
Technology start-up firm, Third-party entity, Data security, Trust management, Collaborative work, Developing economy, Ghana
National Category
Business Administration
Research subject
Human Work Sciences
Identifiers
URN: urn:nbn:se:ltu:diva-85925DOI: 10.1007/978-3-030-20154-8_48Scopus ID: 2-s2.0-85069183294OAI: oai:DiVA.org:ltu-85925DiVA, id: diva2:1571892
Conference
10th International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences (AHFE 2019), Washington D.C., USA, July 24-28, 2019
Note

ISBN för värdpublikation: 978-3-030-20153-1; 978-3-030-20154-8

Available from: 2021-06-23 Created: 2021-06-23 Last updated: 2021-06-23Bibliographically approved

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Sanda, Mohammed-Aminu

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