Corporate social responsibility and sustainability in the tourism sector: A systematic literature review and future outlook
2022 (English)In: Sustainable Development, ISSN 0968-0802, E-ISSN 1099-1719, Vol. 30, no 3, p. 447-461Article, review/survey (Refereed) Published
Abstract [en]
The current study intends to synthesise extant studies addressing corporate social responsibility (CSR) and sustainability in the tourism sector. It employed qualitative content analysis to present the research profile, prominent conceptual, qualitative and quantitative studies, research gaps and future research questions. The review results indicate that research on CSR in tourism is a promising area of study that is growing rapidly. This review captures conceptual, qualitative and quantitative empirical studies and divides them into themes based on two typologies. Typology 1 addresses the direct effect of CSR on employees, customers and business performance. Typology 2 highlights the moderated and mediated relationships of variables, including customer trust, identification, trust and value with CSR. The findings provide a unifying framework highlighting the importance of CSR engagement in building relationships with various stakeholders in the tourism industry context. This contribution is one of the first reviews to examine the growing research on the CSR agenda in tourism. The tourist industry should recognise stakeholders' roles and attempt to involve them in their CSR initiatives.
Place, publisher, year, edition, pages
John Wiley & Sons, 2022. Vol. 30, no 3, p. 447-461
Keywords [en]
corporate (CSR), social responsibility, systematic literature review, tourism
National Category
Business Administration
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-87826DOI: 10.1002/sd.2258ISI: 000713748600001Scopus ID: 2-s2.0-85118330607OAI: oai:DiVA.org:ltu-87826DiVA, id: diva2:1609364
Note
Validerad;2022;Nivå 2;2022-07-06 (joosat);
Funder: Universita degli Studi di Torino
2021-11-082021-11-082022-11-29Bibliographically approved