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Unfolding the simple heuristics of smart solution development
School of Management, University of Vaasa, Vaasa, Finland.
Luleå University of Technology, Department of Social Sciences, Technology and Arts, Business Administration and Industrial Engineering. School of Management, University of Vaasa, Vaasa, Finland; USN Business School, University of South-Eastern Norway, Kongsberg, Norway.ORCID iD: 0000-0003-2094-7974
Department of Management, University of Vaasa, Vaasa, Finland.
School of Marketing and Communications, University of Vaasa, Vaasa, Finland.
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2022 (English)In: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 33, no 1, p. 121-142Article in journal (Refereed) Published
Abstract [en]

Purpose: The present study intends to foster understanding of how a traditional manufacturer can utilize the “simple rules” approach of managerial heuristics to facilitate its smart solution development (SSD) process.

Design/methodology/approach: The study uses an in-depth single case research strategy and 25 senior manager interviews to understand the application of simple rules in smart solution development.

Findings: The findings reveal process, boundary, preference, schedule, and stop rules as the dominant managerial heuristics in the case and identify how the manufacturer applies these rules during the innovation process phases of ideation, incubation, transformation, and industrialization for attaining project outcomes.

Research limitations/implications: The study contributes to the new service development (NSD) literature by shedding light on simple rules and how managers may apply them to facilitate SSD. The main limitations stem from applying the qualitative case study approach and the interpretative nature of the study, which produces novel insights but prevents direct generalization to other empirical cases.

Practical implications: The resulting framework provides guidelines for managers on how to establish formal and clear simple rules that enable industrial solution providers to approach decision-making in smart solution development in a more agile manner.

Originality/value: The study comprises one of the first attempts to investigate managerial heuristics in the context of SSD and puts forward a plea for further NSD research applying psychological conceptualizations to enrich the simple rules perspective.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2022. Vol. 33, no 1, p. 121-142
Keywords [en]
Heuristics and simple rules, Innovation management and innovation process, New service development, Smart solution development and strategic agility, Digital servitization and product-service systems (PSS)
National Category
Business Administration
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-88505DOI: 10.1108/JOSM-11-2020-0422ISI: 000727931700001Scopus ID: 2-s2.0-85120607961OAI: oai:DiVA.org:ltu-88505DiVA, id: diva2:1621591
Note

Validerad;2022;Nivå 2;2022-03-08 (joosat)

Available from: 2021-12-20 Created: 2021-12-20 Last updated: 2022-10-27Bibliographically approved

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Kohtamäki, Marko

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