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Managing digital servitization toward smart solutions: Framing the connections between technologies, business models, and ecosystems
Luleå University of Technology, Department of Social Sciences, Technology and Arts, Business Administration and Industrial Engineering. University of Vaasa, School of Management, Vaasa, Finland; University of South-Eastern Norway, USN Business School, Finland.ORCID iD: 0000-0003-2094-7974
University of Vaasa, School of Management, Vaasa, Finland.
Luleå University of Technology, Department of Social Sciences, Technology and Arts, Business Administration and Industrial Engineering. University of Vaasa, School of Management, Vaasa, Finland; University of South-Eastern, USN Business School, Sweden.ORCID iD: 0000-0003-3255-414X
Luleå University of Technology, Department of Social Sciences, Technology and Arts, Business Administration and Industrial Engineering. University of South-Eastern, USN Business School, Sweden.ORCID iD: 0000-0001-5464-2007
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2022 (English)In: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 105, p. 253-267Article in journal, Editorial material (Other (popular science, discussion, etc.)) Published
Abstract [en]

The present study extends the discussion on product manufacturers' digital servitization toward smart solutions by outlining and reviewing the existing literature on digital servitization and smart solutions. We focus on potential configurations based on technologies, business models, and ecosystems to understand how this transition can be managed through the process of reconfiguration. We define smart solutions as an advanced state of product-service-software systems, and we use moving vehicles as a case in point. We base our discussion on a configurational research approach, examining the role of advanced technologies (e.g., artificial intelligence), novel business models, and modern ecosystems (e.g., platforms and innovation ecosystems) in shaping digital servitization toward smart and autonomous solutions. We identify gaps in the literature, offer an analytical framework, suggest avenues for future research, and contribute by laying the theoretical foundations and proposing managerial directions for a digital servitization journey toward smart solutions. By so doing, we present the papers accepted to the current IMM special issue on “Moving toward autonomous solutions: The role of Product-Service-Software Systems”, which this review article introduces.

Place, publisher, year, edition, pages
Elsevier, 2022. Vol. 105, p. 253-267
Keywords [en]
Digital servitization, Business model configurations and business model innovation, Smart product-service systems (PSS) and smart solutions, Artificial intelligence (AI) and autonomous solutions, Platforms and sustainability
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-92040DOI: 10.1016/j.indmarman.2022.06.010ISI: 000838703300008Scopus ID: 2-s2.0-85135885254OAI: oai:DiVA.org:ltu-92040DiVA, id: diva2:1679538
Funder
Vinnova, DigInThe Research Council of Norway, TSEBI
Note

Godkänd;2022;Nivå 0;2022-07-01 (sofila);

Funder: Finnish Academy, MIDAS (Mastering the Next Industrial Revolution:From product-service solutions to Autonomous Systems)

Available from: 2022-07-01 Created: 2022-07-01 Last updated: 2023-01-23Bibliographically approved

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Kohtamäki, MarkoParida, VinitSjödin, David

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