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Customer goodwill: how perceived competence and rapport influence eWOM’s diagnosticity of peer-to-peer and professional access-based services
Pitt, Christine
Royal Institute of Technology (KTH), Stockholm, Sweden.
Eriksson, Theresa
Luleå University of Technology, Department of Social Sciences, Technology and Arts, Business Administration and Industrial Engineering.
ORCID iD:
0000-0002-9285-397X
Plangger, Kirk
King's Business School, King's College London, United KingdomF.
2019 (English)
In:
Handbook of the Sharing Economy / [ed] Russell W. Belk; Giana M. Eckhardt; Fleura Bardhi, Edward Elgar Publishing, 2019, p. 316-327
Chapter in book (Other academic)
Place, publisher, year, edition, pages
Edward Elgar Publishing, 2019. p. 316-327
National Category
Business Administration
Research subject
Industrial Marketing
Identifiers
URN:
urn:nbn:se:ltu:diva-95681
DOI:
10.4337/9781788110549.00035
Scopus ID:
2-s2.0-85077437058
OAI: oai:DiVA.org:ltu-95681
DiVA, id:
diva2:1738837
Note
ISBN för värdpublikation: 9781788110532, 9781788110549
Available from:
2023-02-23
Created:
2023-02-23
Last updated:
2023-02-23
Bibliographically approved
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Eriksson, Theresa
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apa
ieee
modern-language-association-8th-edition
vancouver
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apa
ieee
modern-language-association-8th-edition
vancouver
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de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
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en-GB
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