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The impact of TQM on financial performance
Luleå tekniska universitet.
Luleå tekniska universitet.
2002 (English)In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 6, no 4, p. 44-54Article in journal (Refereed) Published
Abstract [en]

The question of whether an adoption of total quality management (TQM) improves the financial performance has been discussed for several years. Various studies have been conducted to examine the impact of TQM on financial performance, but there is still disagreement concerning the effectiveness of TQM. This paper presents a study of Swedish quality award recipients, which are compared to branch indices and to identified competitors. The comparison concerns the development of different financial performance indicators. The study indicates that the award recipients as a group outperform the branch index and their identified competitors on most of the studied indicators.

Place, publisher, year, edition, pages
2002. Vol. 6, no 4, p. 44-54
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
URN: urn:nbn:se:ltu:diva-3165DOI: 10.1108/13683040210451714Scopus ID: 2-s2.0-84986085966Local ID: 0f40e520-0ac1-11dd-ae49-000ea68e967bOAI: oai:DiVA.org:ltu-3165DiVA, id: diva2:976021
Note
Validerad; 2002; 20080415 (cira)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved

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  • apa
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  • Other locale
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