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Developing the concept of life-cycle service offering
University of Vaasa, Department of Management.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.ORCID iD: 0000-0003-2094-7974
Aalto University, School of Science, Department of Industrial Engineering and Management.
Aalto University, School of Science, Department of Industrial Engineering and Management.
2015 (English)In: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 49, p. 53-66Article in journal (Refereed) Published
Abstract [en]

To extend the previous literature on industrial services, this study develops the concept of the life-cycle service offering by reviewing previous studies and collecting empirical data from seven cases. In particular, the present study develops a framework for life-cycle service offering by synthesizing 11 main categories of services based on an empirical categorization of 1638 services. These categories include administrative services, basic (installed base) services, consulting services, customer services, financial services, maintenance services, operational/outsourcing services, optimization services, research and development services, recycling services, and supply management and warehousing services. The concepts, dimensions and services developed in this study may enable managers of manufacturing firms to better analyze, benchmark, and develop their firms' life-cycle offerings to facilitate value creation and appropriation.

Place, publisher, year, edition, pages
2015. Vol. 49, p. 53-66
National Category
Other Engineering and Technologies
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-3239DOI: 10.1016/j.indmarman.2015.05.033ISI: 000359885500007Scopus ID: 2-s2.0-84938286442Local ID: 10a122db-1303-4a2c-ae3b-446586886beeOAI: oai:DiVA.org:ltu-3239DiVA, id: diva2:976095
Note
Validerad; 2015; Nivå 2; 20150601 (andbra)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2025-02-10Bibliographically approved

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Kohtamäki, Marko

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