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‘Stressed out of my box’: employee experience of lean working and occupational ill-health in clerical work in the UK public sector
De Montfort University.
University of West of England.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.ORCID iD: 0000-0003-2062-9087
Sheffield Hallam University.
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2013 (English)In: Work, Employment and Society, ISSN 0950-0170, E-ISSN 1469-8722, Vol. 27, no 5, p. 747-767Article in journal (Refereed) Published
Abstract [en]

Occupational health and safety (OHS) is under-researched in the sociology of work and employment. This deficit is most pronounced for white-collar occupations. Despite growing awareness of the significance of psychosocial conditions – notably stress – and musculoskeletal disorders, white-collar work is considered by conventional OHS discourse to be ‘safe’. This study’s locus is clerical processing in the UK public sector, specifically Her Majesty’s Revenue and Customs, in the context of efficiency savings programmes. The key initiative was lean working, which involved redesigned workflow, task fragmentation, standardization and individual targets. Utilizing a holistic model of white-collar OHS and in-depth quantitative and qualitative data, the evidence of widespread self-reported ill-health symptoms is compelling. Statistical tests of association demonstrate that the transformed work organization that accompanied lean working contributed most to employees’, particularly women’s, ill-health complaints

Place, publisher, year, edition, pages
2013. Vol. 27, no 5, p. 747-767
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
URN: urn:nbn:se:ltu:diva-4044DOI: 10.1177/0950017012469064Local ID: 1e7ef71f-78cb-40ad-87aa-3b27f422c479OAI: oai:DiVA.org:ltu-4044DiVA, id: diva2:976906
Note

Validerad; 2013; 20140121 (andbra)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-04-05Bibliographically approved

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Howcroft, Debra

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  • de-DE
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  • nn-NB
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  • Other locale
More languages
Output format
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  • asciidoc
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