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Challenging boundaries: evaluation of work organisation at Sunderby hospital from a process and patient oriented perspective
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human Work Science.ORCID iD: 0000-0002-6330-2992
2005 (English)In: Global Business and Economics Review (GBER), ISSN 1097-4954, E-ISSN 1745-1329, Vol. 7, no 2/3, p. 191-202Article in journal (Refereed) Published
Abstract [en]

This paper is an evaluation of an attempt to apply managerial tools and techniques initially developed for industry in the health care sector. In 1999, Sunderby hospital was opened and the result of extensive organisational development became subject to an evaluation of whether goals in terms of process and patient orientation had been realised. The result indicates that a number of measures were taken in this direction but that they do not, in any fundamental way, challenge boundaries that need to be challenged in a process oriented organisation. For that, the new organisation is reminiscent of a traditional health care organisation, based on clinical departments and characterised by vertical as well as horizontal boundaries. Additionally, many of the projects initiated, clearly focus on the patient and the flow of patients, but can be regarded as free standing 'islands' as the concept of patient and process orientation is not fully supported and implemented in the organisation.

Place, publisher, year, edition, pages
2005. Vol. 7, no 2/3, p. 191-202
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Industrial Work Environment
Identifiers
URN: urn:nbn:se:ltu:diva-4870DOI: 10.1504/GBER.2005.007615Local ID: 2dfef550-6fe1-11db-962b-000ea68e967bOAI: oai:DiVA.org:ltu-4870DiVA: diva2:977744
Note

Validerad; 2005; 20060928 (kirhon)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved

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