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TQM as a support for societal development: experiences from a Swedish community
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
2003 (English)In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 14, no 2, p. 225-233Article in journal (Refereed) Published
Abstract [en]

Total quality management (TQM) is a management philosophy traditionally connected with business, and industry. Today's society is complex but with a strong connection between business, public and private spheres. One example is the impact that negative economic and demographic trends have on communities. Implementing improvements can also be a way of improving life in a local community by its residents. There are communities that have transferred parts of the TQM philosophy to community issues. The outstanding example in Sweden is the community of Åseda. Here, non-profit organizations, companies and the public sector have collaborated. They have established common core values, worked with quality methodologies, and achieved positive results during the last few years. The residents are organized in a form of improvement groups, working according to the PDSA cycle, and covering all situations a resident might be confronted with in a community. In this paper, results from a study of the experiences from Åseda are presented. The author discusses how the work is organized and how residents in the community work with improvements, and also illustrates the experienced benefits and difficulties. Some indicators for successfully implementing TQM on community issues have been observed and are presented, such as the roles of leadership and of the improvement groups.

Place, publisher, year, edition, pages
2003. Vol. 14, no 2, p. 225-233
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
URN: urn:nbn:se:ltu:diva-5267Local ID: 353c1660-c101-11db-834c-000ea68e967bOAI: oai:DiVA.org:ltu-5267DiVA, id: diva2:978141
Note
Validerad; 2003; 20070220 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved

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Fredriksson, Maria

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CiteExportLink to record
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Output format
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