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Influencing dynamics of culture and employee factors on retail banks’ performances in a developing country context
Department of Organization and Human Resource Management, University of Ghana Business School.ORCID iD: 0000-0003-0147-0680
Aalborg University.
2016 (English)In: Management Research Review, ISSN 2040-8269, E-ISSN 2040-8277, Vol. 39, no 5, p. 599-628Article in journal (Refereed) Published
Abstract [en]

PurposeThis paper investigated the influencing dynamics of culture (national and organizational), employee characteristics, employee job satisfaction, and organizational commitment in determining organizational performances of firms in the retail banking sector in a developing country, such as Ghana. Design/methodology/approachA conceptual framework linking national and organizational cultures to employees’ job satisfaction, job characteristics, organizational commitment and organizational performance was developed and their measurement scales adapted to guide the empirical investigation. Data were collected using a questionnaire filled in by 300 employees in 9 retail banks in Ghana. The results were firstly analyzed by carrying out data reduction of the measured scales using the SPSS-based factor analysis approach. The reduced data obtained from the factor analysis were then analyzed for model goodness fit using the AMOS–based structural equation modeling approach.FindingsEffective organizational performance of retail banks in Ghana is directly influenced by the relationship between organizational culture, employee job satisfaction and organizational commitment. Research limitations/implicationsThe study sample was drawn from a single sub-sector of the Ghanaian economy. Replications and extensions of the study in different sectors that are experiencing high growth will help test the robustness and generalizability of the findings.Practical implicationsThe study has provided empirical knowledge that could be used to understand the influencing interrelationship between organizational culture, employee job satisfaction and organizational commitment on the organizational performances of retail banking firms, in a developing country context.Originality/valueThe study adds to the literature as one of the most comprehensive studies of the link between culture, job satisfaction, employee characteristics and organizational commitment towards organizational performance within the banking sector in Ghana to date.

Place, publisher, year, edition, pages
2016. Vol. 39, no 5, p. 599-628
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Human Work Science
Identifiers
URN: urn:nbn:se:ltu:diva-5399DOI: 10.1108/MRR-04-2015-0078Local ID: 37fa5dcc-c7e3-4179-b876-a7ad6d41f4b9OAI: oai:DiVA.org:ltu-5399DiVA, id: diva2:978273
Note
Upprättat; 2016; 20160404 (andbra)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved

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Sanda, Mohammed-Aminu

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