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Development of ICT-based maintenance support services
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Operation, Maintenance and Acoustics.ORCID iD: 0000-0002-0055-2740
2009 (English)In: Journal of Quality in Maintenance Engineering, ISSN 1355-2511, E-ISSN 1758-7832, Vol. 15, no 2, p. 127-150Article in journal (Refereed) Published
Abstract [en]

Purpose - The purpose of this paper is to describe a taxonomy for an eMaintenance management framework (eMMF) based on a service-oriented approach, in order to facilitate the development of information and communication technology (ICT)-based maintenance support services aimed at actors within the maintenance process related to complex technical industrial systems. Design/methodology/approach - To fulfil this purpose, a case study of a modern multi-role combat aircraft is selected as an appropriate research strategy and supported by a literature study. Empirical data are collected through interviews, workshops, document studies, and observations. A framework is developed and evaluated using a prototype within the studied case. The study is performed in close cooperation with the aircraft's type certificate holder and the customer representative and operator in one country. Findings - The proposed eMMF aids in the identification and development of ICT-based maintenance support services tailored for specific maintenance actors and their activities. Research limitations/implications - To further test the usefulness of the proposed framework, a larger scale application must be performed. This can involve additional stakeholders or a larger part of the technical system in the selected case, or another case dealing with complex technical industrial systems. Practical implications - The proposed framework supports the identification of required information services that support the maintenance process, which in turn supports the development of a service-oriented architecture (SOA) aimed at proper maintenance information logistics. Hence, people working with information logistics for maintenance purposes can use the framework as a support tool. Originality/value - The proposed framework combines a process and service-oriented approach, which facilitates the development of SOA-based information services by giving valuable input to more traditional system-oriented approaches

Place, publisher, year, edition, pages
2009. Vol. 15, no 2, p. 127-150
National Category
Other Civil Engineering
Research subject
Operation and Maintenance
Identifiers
URN: urn:nbn:se:ltu:diva-5831DOI: 10.1108/13552510910961093Local ID: 404a9bd0-b48e-11dd-a6f7-000ea68e967bOAI: oai:DiVA.org:ltu-5831DiVA, id: diva2:978707
Note
Validerad; 2009; Bibliografisk uppgift: Highly Commended Award Winner at the Literati Network Awards for Excellence 2010; 20081117 (yuafuq)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-03-16Bibliographically approved

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Karim, RaminCandell, OlovSöderholm, Peter

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