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Critical aspects of quality method implementation
1997 (English)In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 8, no 1, p. 55-66Article in journal (Refereed) Published
Abstract [en]

This paper presents an explorative case study investigating the implementation processes of 'quality awards' and 'design of experiments' in several different companies in three continents. Data are analyzed from two different organizational perspectives related to learning. It is stated that lack of quality learning causes insufficient implementation of quality methods. Furthermore, the case study indicates that for quality learning there is a need for both standardized prescriptions, i.e. formulae, and different kinds of uncertainty. A formula supports the action needed when testing concepts and implications in new situations, and gives the learner the security to get involved in new experiences, while uncertainty is necessary for the learner's reflection on experience gathered and the creation of new concepts, i.e. mental models.

Place, publisher, year, edition, pages
1997. Vol. 8, no 1, p. 55-66
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
URN: urn:nbn:se:ltu:diva-6054DOI: 10.1080/09544129710440Local ID: 44032c40-b3b6-11db-bf94-000ea68e967bOAI: oai:DiVA.org:ltu-6054DiVA, id: diva2:978931
Note
Godkänd; 1997; 20070203 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved

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Wiklund, Pia Sandvik

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