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Expectations from administrative reforms: an attempt to implement the balanced scorecard in a public sector organization
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human Work Science.ORCID iD: 0000-0003-0773-7091
2010 (English)In: International Journal of Public Administration, ISSN 0190-0692, E-ISSN 1532-4265, Vol. 33, no 14, p. 822-831Article in journal (Refereed) Published
Abstract [en]

The aim of this case study is to explore what actors in a Swedish municipality expect from a new administrative reform (i.e., an attempt to implement the Balanced Scorecard). The findings show that the expectations on changes are highest among the politicians, moderate among the administrators, and lowest among the operative employees. The differences can be explained by the way the reform is anticipated to favor or disfavor the actors, who in turn are influenced by the actors' past experiences. Most of the expressed expectations concern expectations of the outcome of the administrative reform, but some concern expectations on the reform itself.

Place, publisher, year, edition, pages
2010. Vol. 33, no 14, p. 822-831
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Industrial Work Environment
Identifiers
URN: urn:nbn:se:ltu:diva-6142DOI: 10.1080/01900692.2010.528252Scopus ID: 2-s2.0-78650064712Local ID: 45881750-0697-11e0-b767-000ea68e967bOAI: oai:DiVA.org:ltu-6142DiVA, id: diva2:979019
Note
Validerad; 2010; 20101213 (kent_n)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved

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Nilsson, Kent

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  • apa
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