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Management for sustainable health: a TQM-inspired model based on experiences taken from successful Swedish organizations
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
Department of Behavioural Sciences, Linköping University.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
2008 (English)In: International Journal of Quality & Reliability Management, ISSN 0265-671X, E-ISSN 1758-6682, Vol. 25, no 6, p. 561-584Article in journal (Refereed) Published
Abstract [en]

Purpose - The purpose of this paper is threefold: to describe how a large organization has successfully worked to achieve sustainable health; compare the work of the large organization with methodologies used by smaller successful organizations; and then to create a model for how managers of larger organizations can work to create sustainable health. Design/methodology/approach - The empirical data were gathered through interviews with managers at different organizational levels and workshops with employees, within a case study in a large bank which received the award "Sweden's best workplace". The data were also compared to results from earlier case studies of three smaller organizations that have received the same award. Findings - The results of the studies show coinciding results as to the importance of management commitment and methodologies, such as employee involvement, delegation, goal deployment and coaching, to create a health-promoting work environment. This indicates that larger organizations do not need any specific methodologies. Practical implications - Based on the experiences from four successful organizations, managers should mainly consider doing the following: start measuring and evaluating the consequences of sickness absence in their organization; and adopt a management strategy based on humanistic core values that are supported by methodologies and tools. Originality/value - The paper adds understanding about how managers of large organizations could work practically to overcome management problems in today's working life and support the work and organizational factors earlier described in the literature to create a health-promoting work environment that stimulates the development of sustainable health.

Place, publisher, year, edition, pages
2008. Vol. 25, no 6, p. 561-584
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
URN: urn:nbn:se:ltu:diva-6498DOI: 10.1108/02656710810881881Scopus ID: 2-s2.0-46249102142Local ID: 4b93e7c0-735d-11dd-a60f-000ea68e967bOAI: oai:DiVA.org:ltu-6498DiVA, id: diva2:979383
Note

Validerad; 2008; 20080826 (ysko)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
In thesis
1. How leadership and new technology influence the work environment: experiences taken from Swedish organizations
Open this publication in new window or tab >>How leadership and new technology influence the work environment: experiences taken from Swedish organizations
2008 (English)Doctoral thesis, comprehensive summary (Other academic)
Place, publisher, year, edition, pages
Luleå: Luleå University of Technology, 2008
Series
Doctoral thesis / Luleå University of Technology 1 jan 1997 → …, ISSN 1402-1544
Keywords
Arbetsmiljö
National Category
Social Sciences
Identifiers
urn:nbn:se:ltu:diva-62216 (URN)
Available from: 2017-02-28 Created: 2017-02-28 Last updated: 2017-02-28Bibliographically approved

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Wreder, ÅsaKlefsjö, Bengt

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