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TQM: an act of balance between contradictions
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human Work Science.ORCID iD: 0000-0003-2840-8510
2007 (English)In: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 19, no 6, p. 531-540Article in journal (Refereed) Published
Abstract [en]

The purpose of this paper is to contribute to the discussion of organisation and management by uncovering some embedded contradictions in total quality management (TQM). Design/methodology/approach - Based on discussions of leadership, TQM and the demands of modern working life, three examples of embedded contradictions that organisations can be confronted with have been discussed: collectivism versus individualism, manipulation versus empowerment and standardization versus innovative learning. Findings - One conclusion from this paper is that organisations, in a matter of complex navigation, need to find balance between these contradictions, something that can be a significant problem for many leaders and often seems to be handled in an instrumental manner. Originality/value - Although these contradictions are a growing concern in TQM research, they are seldom discussed in management literature, and therefore need to be addressed.

Place, publisher, year, edition, pages
2007. Vol. 19, no 6, p. 531-540
National Category
Reliability and Maintenance Production Engineering, Human Work Science and Ergonomics
Research subject
Quality Technology and Management; Industrial Work Environment
Identifiers
URN: urn:nbn:se:ltu:diva-7631DOI: 10.1108/09544780710828395Local ID: 607ce6a0-890d-11db-8975-000ea68e967bOAI: oai:DiVA.org:ltu-7631DiVA, id: diva2:980521
Note
Validerad; 2007; 20061027 (andbra)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-05-16Bibliographically approved

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Harnesk, RolandAbrahamsson, Lena

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