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Managing commitment: increasing the odds for successful implementation of TQM, TPM or RCM
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.ORCID iD: 0000-0002-4885-0819
Luleå tekniska universitet.
2003 (English)In: International Journal of Quality & Reliability Management, ISSN 0265-671X, E-ISSN 1758-6682, Vol. 20, no 9, p. 993-1008Article in journal (Refereed) Published
Abstract [en]

Quality management, by means of total quality management (TQM), is considered to foster organisational performance characterised by competitiveness and long-term profitability. Since the benefits of quality management cannot be achieved without the sustained performance of equipment affecting product quality, maintenance management has become important. This has led to the development of maintenance methodologies, such as total productive maintenance (TPM) and reliability centred maintenance (RCM). TQM, TPM and RCM implementation have, however, often failed or been poorly executed. This has affected organisations' performance and ultimately survival in a competitive environment. This paper includes a comparative study of literature on TQM, TPM and RCM implementation, focusing on organisational change. The study found several common categories of activities when implementing TQM and the maintenance methodologies. These categories can be considered crucial to obtain management and employee commitment. Case studies on TQM, TPM and RCM implementation are used to validate the categories identified, and to yield recommendations on the handling of activities within these.

Place, publisher, year, edition, pages
2003. Vol. 20, no 9, p. 993-1008
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
URN: urn:nbn:se:ltu:diva-8185DOI: 10.1108/02656710310500815Scopus ID: 2-s2.0-33744509849Local ID: 6a726df0-858d-11dd-8275-000ea68e967bOAI: oai:DiVA.org:ltu-8185DiVA, id: diva2:981076
Note
Validerad; 2003; 20080918 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2019-11-22Bibliographically approved

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Backlund, Fredrik

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