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Reflections on issues of power in packaged software selection
University of Salford.
2006 (English)In: Information Systems Journal, ISSN 1350-1917, E-ISSN 1365-2575, Vol. 16, no 3, p. 215-235Article in journal (Refereed) Published
Abstract [en]

The adoption of packaged software is becoming increasingly common in a. variety of organizations and much of the packaged software literature presents this as a straightforward, linear process based on rationalistic evaluation. This paper applies the framework of power relations developed by Markus and Bjørn-Andersen to a longitudinal study concerning the adoption of a customer relationship management package in a small organization. This is used to highlight both overt and covert power issues within the selection and procurement of the product and illustrate the interplay of power between senior management, information technology (IT) managers, IT vendors and consultants and end-users. The paper contributes to the growing body of literature on packaged software and also to our understanding of how power is deeply embedded within the surrounding processes.

Place, publisher, year, edition, pages
2006. Vol. 16, no 3, p. 215-235
Identifiers
URN: urn:nbn:se:ltu:diva-8346DOI: 10.1111/j.1365-2575.2006.00216.xLocal ID: 6d93fc17-c478-49ad-b521-4014de669847OAI: oai:DiVA.org:ltu-8346DiVA, id: diva2:981238
Note
Upprättat; 2006; 20130430 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-04-05Bibliographically approved

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Howcroft, Debra

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