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A change in design knowledge: from stand-alone products to service offerings
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.ORCID iD: 0000-0002-5706-4588
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.ORCID iD: 0000-0003-3080-1354
2012 (English)In: International Journal of Technology, Knowledge and Society, ISSN 1832-3669, Vol. 8, no 2, p. 51-64Article in journal (Refereed) Published
Abstract [en]

In the manufacturing industry, offering services as the value carrier of the product is becoming a key interest. In short, the product concept changes from something engineered to providing “performance in use” in order to fulfill customer needs. This change of paradigm, from an established view of products as nothing else than physical artefacts to the idea of products as service offerings, is commonly described in the research field called Product ServiceSystems (PSS). Examples of expected benefits of PSS for manufacturing companies are that they can: (1) meet the sustainability challenges, (2) manage competition, and (3) provide added value to their customers. The knowledge base in manufacturing companies is firmly based in engineering activities and computer support for the design of artefacts is well developed (e.g., Computer Aided Design). However, it can be argued that the guiding principles, or the technological support, for PSS cannot be built upon the idea of products as engineered. A central message of this conceptual paper is that the introduction of PSS may challenge not only companies, but also design engineer education. The paper investigates the challenges and proposes activities that could bridge the gap between developing stand-alone products and service offerings.

Place, publisher, year, edition, pages
2012. Vol. 8, no 2, p. 51-64
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Product Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-8366Local ID: 6e0682b6-a6cf-4899-97c2-14a8ad986cfdOAI: oai:DiVA.org:ltu-8366DiVA, id: diva2:981258
Projects
PIEp - Product Innovation Engineering Programme, CiiR-Centre for Inter-Organizational Innovation Research
Note
Validerad; 2012; 20121122 (johwen)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-04-05Bibliographically approved

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http://ijt.cgpublisher.com/product/pub.42/prod.840

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Ericson, ÅsaWenngren, Johan

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