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Managing knowledge for product-service system innovation: the role of Web 2.0 technologies
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.ORCID iD: 0000-0002-7512-4425
2013 (English)In: Research technology management, ISSN 0895-6308, E-ISSN 1930-0166, Vol. 56, no 2, p. 45-53Article in journal (Refereed) Published
Abstract [en]

In the emerging service economy, many traditional product manufacturingcompanies are seeking innovative ways to do business, focusing on product-service combinations. Development of these offerings requires the integration of a wider span of expertise from several companies, which poses new challenges in the way knowledge is captured and managed. On the basis of a case study from an aerospace supply chain, this paper first identifies the limitations of current knowledge-management systems in such a setting and then discusses the role of Web 2.0 technologies in managing knowledge across the knowledge life cycle. Web 2.0 technologies have potential to lower barriers to leveraging informal and unstructured knowledge, contextualized information, networks of connections, and collective creation and maintenance of knowledge assets, which could complement current knowledge management systems in multicompany product development efforts.

Place, publisher, year, edition, pages
2013. Vol. 56, no 2, p. 45-53
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Product Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-9527DOI: 10.5437/08956308X5602045ISI: 000337210500010Scopus ID: 2-s2.0-84874893022Local ID: 82e12208-8e05-4dd2-8dc9-c30d44244812OAI: oai:DiVA.org:ltu-9527DiVA, id: diva2:982465
Note
Validerad; 2013; 20121029 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2020-01-29Bibliographically approved

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Chirumalla, Koteshwar

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