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Experiences from working with in-company quality awards: a case study
Luleå tekniska universitet.
2003 (English)In: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 15, no 6, p. 397-407Article in journal (Refereed) Published
Abstract [en]

One way to stimulate total quality management (TQM) efforts in an organisation is to work with a quality award. This paper presents a case study, based on both interviews and document studies, of a unit within the Swedish National Road Administration that has worked with an in-company quality award. The purpose of the case study was to study how a unit experiences and is affected by the work connected with an in-company quality award. Some positive experiences and effects were recognised, such as a perceived improved customer orientation, a comprehensive view of the business, a degree of participation by everyone, systematic improvement work and an increase in the average score from the examiners. The perceived main disadvantage is the amount of work that the in-company quality award requires, especially in the phase of description of activities.

Place, publisher, year, edition, pages
2003. Vol. 15, no 6, p. 397-407
National Category
Economics
Research subject
Economics
Identifiers
URN: urn:nbn:se:ltu:diva-9791DOI: 10.1108/09544780310502732Scopus ID: 2-s2.0-0346780347Local ID: 87907590-858c-11dd-8275-000ea68e967bOAI: oai:DiVA.org:ltu-9791DiVA, id: diva2:982729
Note
Validerad; 2003; 20080918 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved

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