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TQM as a management system consisting of values, techniques and tools
Luleå tekniska universitet.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
2000 (English)In: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 12, no 4, p. 238-244Article in journal (Refereed) Published
Abstract [en]

The interest in total quality management (TQM) has increased rapidly in recent years. Some people see TQM as something necessary to reach competitiveness but others claim TQM to be merely a management fad. We believe that there are several reasons for the different opinions about TQM. One is that the gurus, who often are seen as fathers of TQM, do not like the concept. Another one is that there are several similar names for roughly the same idea. A third one, which, maybe, is the most severe, is that there are many vague descriptions and few definitions of what TQM really is. In this paper we will discuss some of the problems with TQM and describe and discuss our own view of TQM as a management system consisting of the three interdependent components: values, techniques and tools. We strongly believe that this definition will help to understand and implement TQM.

Place, publisher, year, edition, pages
2000. Vol. 12, no 4, p. 238-244
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
URN: urn:nbn:se:ltu:diva-10310DOI: 10.1108/09544780010325822Local ID: 91ad0250-aa28-11db-aeba-000ea68e967bOAI: oai:DiVA.org:ltu-10310DiVA, id: diva2:983252
Note
Validerad; 2000; 20070122 (keni)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved

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Klefsjö, Bengt

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