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Diverging approaches to benefits realization from public ICT investments: A study of benefits realization methods in Norway
University of Agder.
University of Agder.
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.ORCID iD: 0000-0002-7477-0783
2013 (English)In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 7, no 1, p. 93-108Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of this paper is to explore practical methods for benefits realisation, with the intention of investigating if they are variance of a theme or rather can be classified as different approaches.Design/methodology/approach – Based on a document study of Norwegian methods-in-use, this study uses an analytical comparison following an assimilation-accommodation procedure to categorize the chosen methods as instances of approaches to benefits realisation.Findings – This study documents the emergence of several methods from practice in the last half decade. This analysis suggests the existence of three distinct approaches to benefits realisation and defines these according to their central features.Research limitations/implications – This is a document study that could have been enhanced byempirical data on first-hand experiences from the use of these methods. The findings of this study document a critical investigation of methods for benefits realisation, providing an enhanced base framework of three approaches for future research to build on.Originality/value – This study provides fresh perspectives on benefits realisation by suggesting that existing methods differ to an extent that the authors argue they belong to different approaches that are likely to cause quite different results in practical use. This has important implications for bothresearch and practice, as research should analyse benefits realisation efforts according to approach, and practice needs to carefully consider their choice of method based on their actual needs. Further, the paper employs an established analytical framework for a novel definition of approaches to the field of benefits realisation in the public sector.

Place, publisher, year, edition, pages
2013. Vol. 7, no 1, p. 93-108
Keywords [en]
Public sector, Information systems, Norway, Costs, Accountability, Benefits realization methods, eGovernment, Statistics, computer and systems science - Informatics, computer and systems science
Keywords [sv]
Statistik, data- och systemvetenskap - Informatik, data- och systemvetenskap
National Category
Information Systems, Social aspects
Research subject
Computer and Systems Science
Identifiers
URN: urn:nbn:se:ltu:diva-10409DOI: 10.1108/17506161311308188Scopus ID: 2-s2.0-84874795850Local ID: 93752216-9c4b-4817-aa00-ea48270d0cb8OAI: oai:DiVA.org:ltu-10409DiVA, id: diva2:983354
Note
Validerad; 2013; 20130311 (terpai)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved

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Päivärinta, Tero

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