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From Component to System Solution Supplier: Strategic Warranty Management as a Key to Efficient Integrated Product/Service Engineering
Linköping University of Technology.
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Industriell marknadsföring och industriell ekonomi.ORCID iD: 0000-0001-9592-3809
Linköping University of Technology.
2015 (English)In: CIRP - Journal of Manufacturing Science and Technology, ISSN 1755-5817, E-ISSN 1878-0016, p. 183-191Article in journal (Refereed) Published
Abstract [en]

As hardening competition in industry pushes manufacturing companies to deliver increased customervalue, communication with the customer during the use phase becomes paramount. This paperinvestigates whether warranty management could be a strategic tool for improved integrated product/service engineering (IPSE) as a firm moves from component to system solution supplier. The researchmethodology appliedwas amultiple case study, with four suppliers as focal firms, where buyer–supplierrelationships were investigated from a supplier perspective. Results show that advanced warrantymanagement, implemented as a strategic tool, can be a key to efficient IPSE.

Place, publisher, year, edition, pages
2015. p. 183-191
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Other Engineering and Technologies not elsewhere specified
Research subject
Product Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-11417DOI: 10.1016/j.cirpj.2010.04.007Local ID: a5fbd331-19ce-4b12-93f5-8e8365bbeac5OAI: oai:DiVA.org:ltu-11417DiVA, id: diva2:984367
Note
Upprättat; 2015; 20150630 (inah)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-01-09Bibliographically approved

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Rönnbäck, Anna Öhrwall

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