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  • 1.
    Abrahamsson, Lena
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human Work Science.
    Bengtsson, Lars
    Lunds tekniska högskola, LTH.
    Gremyr, Ida
    Chalmers University of Technology.
    Kowalkowski, Christian
    Linköpings universitet.
    Nilsson, Anders
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Rehn, Alf
    Åbo Akademi.
    Segerstedt, Anders
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Säfsten, Kristina
    Högskolan i Jönköping.
    Öhman, Peter
    Mittuniversitetet.
    Industriell ekonomi och organisering: IE2016Book (Refereed)
  • 2.
    Admir, Dzamastagic
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Armin, Dzamastagic
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Bankers utlåning till mikroföretag: En kvalitativ studie om hur handläggare bearbetar och bedömer mjuk information2017Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Banks make the claim that the use of soft information is important in the credit assessment of opaque businesses. However, unlike hard information, precise guidelines on what soft information loan officers are expected to collect and report, and how it should be processed are not imposed by banks. Therefore, the purpose of this study is to explore what soft information loan officers consider to be of importance in the credit assessment and then to compare how it differs individually between loan officers. Further, we analyze how individual loan officers process soft information to make it sensible and usable. We examine the following factors likely to affect the approach of the loan officer: experience and knowledge, uncertainty associated with the case, and factors of time. The study is characterized by a qualitative research strategy. Semi-structured interviews including seven loan officers with different levels of expertise in commercial lending were conducted. Using the critical incident technique, we investigate how loan officers perceive their information processing and evaluation of soft information in real lending situations where hard information is insufficient or non-existent. In contrast, we also investigate how loan officers process soft information and evaluate cases that are perceived as less uncertain or more general in nature. The results show that obvious differences are present between individual loan officers and the emphasis that is being put on various soft information signals. However, soft information related to the business owner´s professional background, the presented business plan/idea, and the industry which the business operates in, seems to be of greater importance. Signals in the likes of how a business markets itself and attitude towards growing the business, are mostly of lesser to no importance. Other signals that were identified varied greatly in importance across our sample of loan officers. Next, we find that individual loan officers differ in how they go about processing different types of soft information. The results indicate that more experienced loan officers exert a greater effort in collecting and reflecting on soft information about the business owner, but are also more inclined towards processing and evaluating information about the industry in an intuitive matter, which in our case differs from inexperienced loan officers. Lower effort from inexperienced loan officers to process soft information about the business owner seems to be linked to the constraints of distinguishing and interpreting relevant soft information signals. Further, the results indicate that loan officers’ effort to be attentive towards soft information is affected by the level of uncertainty the loan officer experiences with a case. Finally, it appears as though individual loan officers assume different cognitive styles in which a combination of both analytic and intuitive methods are used in order to process soft information, rather than strictly relying on one approach. 

  • 3.
    Aitomäki, Yvonne
    et al.
    Luleå University of Technology, Department of Engineering Sciences and Mathematics, Material Science.
    Allard, Christina
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Social Sciences.
    Lin, Janet
    Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Operation, Maintenance and Acoustics.
    Sandström, Anders
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    LTU Teaching guide to e-learning: how to clear the mist of teaching through the cloud2015Conference paper (Other academic)
  • 4.
    Alatalo, Frida
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Maja, Nilsson
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Paradoxen mellan styrning och inflytande: En fallstudie inom en svensk myndighet2017Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
    Abstract [sv]

    Regeringen har aviserat att nya styrmodeller ska utvecklas inom offentlig sektor som ger medarbetarna större frihet och ökat inflytande. Dessa modeller förväntas prägla nya styrmodeller inom offentliga organisationer. Ur ett teoretiskt perspektiv kan styrning och inflytande betraktas som varandras motsatser och mellan dessa kan det uppstå spänningar som skapar ett paradoxalt förhållande. Syftet med examensarbetet är att öka kunskapen om hur styrning och inflytande kan ge upphov till spänningar. Syftet uppnås genom att konceptualisera styrning, inflytande och otydlighet. Examensarbetet baseras på ett fall inom offentlig sektor. En kvalitativ forskningsansats har tillämpats och semistrukturerade intervjuer har genomförts med både chefer och medarbetare. Resultatet visar att ökat inflytandet har lett tillen otydligare styrning som i sin tur gett upphov till förvirring och missnöje bland anställda. Spänningarna som ger upphov till paradoxen består av skilda uppfattningar kring organisatoriska mål samt motstridiga intressen. För att mildra spänningarna som uppstår av paradoxen behöver graden av rolltydlighet och förståelsen för de politiska målen ökas innan ledningen ger medarbetare ökat inflytande. Ledningen kan använda metoder för att reducera kulturella spänningar i syfte att uppnå en samsyn genom hela organisationen. Den optimala graden av inflytande beror även av olika situationsfaktorer. Styrningen kan därför anpassas efter både verksamhet och miljö. Detta paradoxala förhållande mellan styrning och inflytande har funnits inom Polisen och det finns skäl att tro att samma typ av spänningar även finns inom andra offentliga organisationer. Ur skattebetalarnas perspektiv är det av största vikt att offentliga organisationer styrs på ett så effektivt sätt som möjligt för att medborgarna ska erhålla största möjliga värde av de offentliga tjänsterna.

  • 5.
    Albadvi, Amir
    et al.
    Tarbiat Modares University.
    Gharaee, Roudabeh
    Luleå tekniska universitet.
    Drivers and barriers of E-banking adoption: case of Karafarin bank2009In: Proceedings of the 3rd International Conference on Digital Society: ICDS 2009 : 1 - 7 February 2009, Cuncun, Mexico / [ed] Yutaka Takahashi, Piscataway, NJ: IEEE Communications Society, 2009, 235-240 p.Conference paper (Refereed)
    Abstract [en]

    This paper investigates drivers, determinants and barriers of electronic banking adoption in Iran. Results of the analysis of information gathered through comprehensive interviews with the key managers of the pioneer private bank for e-banking adoption in Iran (KB) indicate that the adoption status is the transition of pre-development to development phase and the main drivers for adopting e-banking are downsizing, gaining competitive advantage, increasing market share and improving bank's image. The analysis further reveals that inefficient ICT infrastructure, political challenges and traditional organizational culture are barriers for adoption of e-banking in Iran. We conclude that banks in Iran need to web-enable themselves sooner or later and in order for the banks to overcome some of their barriers identification of the drivers for e-banking adoption would be a helpful tool.

  • 6.
    Al-Doori, Noor
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Nedskrivningsprövning av goodwill enligt IAS 36: En jämförande studie av dess efterlevnad i börsnoterade bolag på large cap-listan under åren 2005–20152017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    More than 10 years ago, IFRS 3 / IAS 36 was introduced and it became mandatory for all

    listed companies in Sweden to report goodwill. The problem is that IAS 36 is a complicated

    rule and studies show a low level of compliance. The companies are trying to avoid applying

    the rule because companies think it gives a negative image of the companies. This study aims

    at describing how well listed companies in the telecommunications industry comply with IAS

    36 and comparing how it changes over time. This study examines the annual reports of all

    four companies listed on the large-cap list in the telecommunications industry on a

    quantitative method. This is to choose a standard which is IAS 36 p. 134 with a quantitative

    method. The results are presented in tables and diagrams. The study shows that the level of

    compliance is very different among the companies and that the degree of compliance is

    improved over time.

  • 7. Alipour, Mehrdad
    et al.
    Damavandi, Mohammadreza
    Luleå tekniska universitet.
    The impact of E-procurement implementation on performance of ship management companies: case study of IRISL2011In: 2011 IEEE 3rd International Conference on Communication Software and Networks (ICCSN),, Piscataway, NJ: IEEE Communications Society, 2011, 618-622 p.Conference paper (Refereed)
    Abstract [en]

    The rapid growth of competition in the market and the consequent changes in economic conditions impose organizations and firms to implement new technologies to stay competitive. Those firms which have not implemented technology at the proper time are at the risk of losing customers or suppliers [6]. Transportation industry in general and maritime transportation industry in particular are not exception in this regard. Operation in a very competitive market is the character of maritime transportation industry and the main driving factor toward implementing of technology in maritime transportation industry is continuous pressure for reducing overheads, costs and increasing efficiency and security [5]. Customers, partners, agents, collaborators, shippers, port operators, suppliers and service agencies are involved in the ship transport industry supply chain, and one of the major requirements in such a supply chain in which all concerned parties are scattered all over the world, is the high speed transferring of data between them. In order to achieve competitive advantage over the rivals, the e-commerce and e-business with their attributes are focal points for ship owners and other stakeholders [14]. In maritime transportation procurement process plays an essential role. Ships usually purchase a large quantity of supplies for maintaining daily operations. The procurement process in maritime industry should be organized in a way that enables efficient transfer of goods and services into vessels. Today, a major goal of a maritime's supply chain management is to apply information technology to their procurement systems efficiently and cost effectively. Moving away from traditional and paper based offline purchase processing to online procurement enables shipping lines to gain better procurement practices in terms of cost efficiency

  • 8.
    Andersson, Anna
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Karlsson, Josefine
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Vad tycker egentligen Baby boomers respektive Generation Y om belöningar?: En fallstudie i humankapitalintensiva organisationer2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    I en humankapitalintensiv organisation är det viktigt att behålla kunskapen, därför behöver ledningen vetskap om hur personalen styrs och motiveras för att behålla kunskapen inom företaget. Detta sker lättast med hjälp av styrverktyg varav belöningar är ett av de vanligaste verktygen, dessa är oftast utformat som finansiell eller icke-finansiell belöning. Det finns svårigheter att ta fram belöningar som motiverar hela personalstyrkan då det finns tre generationer som styrs och motiveras på olika sätt, vi har valt att studera de två extremerna Baby boomers och Generation Y. Dessa generationer representerar etablerade aktörer på arbetsmarknaden samt yngre aktörer som är i början av sin karriär, dessa har olika motivationsbehov. Litteraturen säkerställer inte hur organisationer effektivt motiverar generationer med hjälp av styrverktyg. Syftet med denna studie är att skapa ökad förståelse för hur humankapitalintensiva organisationer bör använda finansiella och icke-finansiella belöningar för att motivera sin personal. Vidare vill vi beskriva Baby boomers och Generation Y ́s syn på dessa belöningar, jämföra om motivationen vid användningen av belöningarna skiljer sig åt mellan generationerna och slutligen analysera vad eventuella skillnader kan bero på. För att nå vårt syfte har vi, på aktörsnivå, intervjuat åtta bankanställda. Vi delade upp aktörernas svar i motivationsfaktorer som vi sedan testade mot studiens uppställda teser. Analysen resulterade i att Baby boomers motiveras och styrs bäst med hjälp av icke-finansiella belöningar medan Generation Y behöver en blandning av båda belöningsformerna. Fortsatt forskning kan vara att även ta in Generation X i jämförelsen för att se hur hela personalstyrkan kan motiveras.

  • 9.
    Andersson, Jim
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Lindqvist, Oscar
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Vad motiverar eliten?: En kvalitativ studie om monetär ersättning som statussymbol2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Studien har undersökt vad som motiverar eliten inom svenskt näringsliv. Syftet med denna uppsats var att beskriva och skapa förståelse för vad som motiverade eliten att prestera och utvecklas. Avsikten var att förstå om det kunde finnas andra orsaker till strävan efter större monetär ersättning än själva behovet av ersättningen. Som grund för studien har teorier använts inom styrning av individer i organisationer tillsammans med teori om makt och status till följd av ekonomisk ställning. Det empiriska materialet bestod av kvalitativa intervjuer med VD:ar på fyra större svenska företag, där fokus låg på vad som motiverade personer på toppositioner inom sin yrkeskategori. En slutsats av studien var att arbetet i sig var den främsta motivationsfaktorn hos intervjupersonerna, följt av ens prestation på arbetet och att få erkännande genom bekräftelse. Att ha makt att påverka det företag intervjupersonerna ledde ansågs även vara motiverande. Däremot att monetär ersättning skulle vara drivande var inget som lyftes fram i studien, men det visade sig ändå vara grundpelaren för att få den ekonomiska eliten att bli motiverade till själva arbetet. För vidare forskning föreslogs en kvantitativ studie för att kunna dra bredare slutsatser, alternativt observera eliten i syfte att studera fenomenet status.

  • 10. Andersson, Simon
    et al.
    Arnvaller, Kevin
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Social Media: How to Interact with Millennials and Make Use of Self-Segmentation: A Case Study of Swedish Millennials’ Behavior on Facebook2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Social media are online accommodations where users can interact with other users, which has become a phenomenon that has grown and completely exploded over the past decade. Companies are well aware of this and has invested a large amount of resources in order to establish a better contact with their customers. Companies have several different fields of applications with social media such as gathering information, promotion, communicating with customers and reach out to desired audience effectively. Millennials are the generation who most frequently use social media and also grown up during the phenomenon's development. Previous research has shown that companies have had difficulties in reaching out to the millennial generation. This thesis purpose is to gain a deeper understanding of how companies can use social media to facilitate the segmentation process and effectively reach out to the millennial generation. Therefor two research questions have been established. The two research questions have been answered with assistance from relevant theory and research in the subject area.

    A case study was applied for the study, where the data was gathered from two focus groups discussing the social media platform Facebook. Each focus group consisted of eight participants within the millennial generation containing basic knowledge in marketing. The study’s result indicates millennials to follow (and thereby self-segment themselves) influential profiles they have a personal interest towards. However, Facebook is not the platform where the millennials follow these profiles. The study also indicates the best way to capture millennials interest on Facebook is through short, humorous videos with an interest capturing beginning. The study’s results also show millennia’s have a low interest in interacting with companies on Facebook.

  • 11. Andersson, Sven
    Framing radical innovation: Mapping individuals frames of references in radical innovation2005In: NFF 2005: The 18th Scandinavian Academy of Management Meeting, Aarhus: Aarhus School of Business , 2005Conference paper (Refereed)
  • 12. Andersson, Sven
    Product innovation processes: conceptual and methodological considerations2007Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    This thesis addresses the social dimension of individuals engaging in the product innovation process in order to develop and choose techniques for knowledge creation about the social evolvement of a product innovation. The social dimensions of product innovation processes are particular interesting, since many firms today organize their processes by combining individuals from different functions and knowledge areas. The main argument is that decreasing the product's time to market saves costs through divergent perspectives of the product innovation early in the product innovation process; thus, understanding the social dimension may contribute to improving a firm's product innovation process. This is addressed by (1) developing a conceptual model of the product innovation process in respect to the dynamic interplay between individuals in terms of social and cognitive dimensions; (2) formulating a research plan for a significant test of the model; (3) empirically testing a significant part of the research plan on one individual participating in a product innovation process; and (4) developing a research plan based on this test. In this study, development of the conceptual model is based on a literature review. The significant test and the formulation of a research plan are based on the repertory grid technique, social network analysis, and alter-ego network analysis in order to understand if these techniques could be applied to the central concepts, which are, frame of reference, thought, action, interaction, and structures. The significant test indicated a complex relationship between the central concepts, which implies a need for researchers to combine techniques and to participate within the process.

  • 13. Andersson, Sven
    The fuzzy front end of product innovation processes: the influence of uncertainty, equivocality, and dissonance in social processes of evolving product concepts2010Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    Developing new products is essential for the long-term survival of companies. The fuzzy front end (FFE) is the first phase in the product innovation process and is considered an important determinant for successful product innovation. This thesis addresses the social process in which individuals evolve a product concept in the fuzzy front end. In the FFE individuals must evolve a clear view of 'customer', 'competitor', 'resource' and 'technical solution' aspects regarding the product concept before a go/no-go decision is made and the product concept proceeds to implementation in the development phase. The clearness required regarding these four aspects is acquired through the social process, where individuals think, act, and interact in relation to ‘the self' and significant others. The social process in FFEs is addressed through three research questions. The first general research question is; (1) how do product concepts evolve through the social process in success and failure FFEs? From the general research questions, two specific research questions are addressed: (2) how do uncertainty, equivocality and dissonance influence the social process when evolving a product concept in the FFE? And (3) how do individuals cope with uncertainty, equivocality and dissonance when evolving a product concept in the FFE? To answer the research questions, data have been collected using the repertory grid technique, the techniques for analyzing social networks and alter-ego networks, and narratives. The data collected derives from four companies which were selected to maximize differences in terms of technologies between companies and thus, differences in the FFEs. Within the four companies 32 fuzzy front ends of product innovation processes have been studied, and one success and one failure FFEs are described for each company. In total, 22 respondents were interviewed regarding 23 successful and 9 failure projects. The data have been analyzed on both the individual and group level. The analyses involved repertory grid analysis in order to identify how individuals construct uncertainty, equivocality and dissonance in their frames of reference. The repertory grid analyses also provide information about relations in the social process regarding thoughts and interactions in success and failure FFEs and distinctive thought patterns, i.e. homogeneity on the group level. The analyses of narratives provide pictures and information about the FFEs and how individuals addressed uncertainty, equivocality and dissonance. The main findings are that (1) dissonance is a central concept to address in the fuzzy front end in order to understand how clearness of a product concept evolves, and (2) the identification of relations between thought, action, and interaction on the one hand and uncertainty, equivocality, and dissonance on the other, which helps us understand the differences between uncertainty, equivocality and dissonance. Lastly, the findings (3) show that differences exist in the social process based on the type of technology characterizing daily production in the companies.

  • 14.
    Andéhn, Mikael
    et al.
    School of Business, Stockholm University.
    Kazeminia, Azadeh
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Lucarelli, Andrea
    Stockholm University.
    Sevin, Efe
    School of International Service, American University.
    User-generated place brand equity on Twitter: The dynamics of brand associations in social media2014In: Place Branding and Public Diplomacy, ISSN 1751-8040, E-ISSN 1751-8059, Vol. 10, no 2, 132-144 p.Article in journal (Refereed)
    Abstract [en]

    Social media provides a unique opportunity for brand analysis. The mere fact that users create content and messages through social media platforms makes the detailed monitoring of temporal variation in brand images possible. This research analyzes data collected from a specific social media platform, Twitter, about the city of Stockholm over a 3-month period to analyze how social media could be conceptualized as a new venue for place brand meaning formation, and to see how user-generated content pertains to the issue of place brand equity. Using semantic and content analyses, assemblages of place brand-related themes are explored. Subsequently, these assemblages of themes are deconstructed at a conceptual level and then subjected to frequency analysis, revealing an underlying typology based on characteristics of the temporal variation of the various types of brand elements. These results are explored on the basis of both how they apply to the understanding of content on social media in general and how they apply to the online presence, or digital footprint, of place brands

  • 15.
    Asosheh, A.
    et al.
    Luleå tekniska universitet.
    Bagherpour, S.
    TPB for recommender system in Iran retail sector2008In: Proceedings of the 6th WSEAS International Conference on E-Activities: E-ACTIVITIES'07, 2008, 354-358 p.Conference paper (Refereed)
    Abstract [en]

    Rise of ecommerce, which followed by Internet, has created some complexities in most industries. Retail was not exempt from these obstacles. To overcome the information overload for Internet shoppers, several recommender systems (RS) have been developed. RS monitor the past actions of a group of customers to make a recommendation to individual members of the group to mitigate the problem of vast product information. The main issue is adoption and implementation of RS to be suitable for society and avoid wasting time, energy and cost. Therefore, we compare several models of acceptance and introduce the critical and main parameters of an acceptance model, which guarantee the result of RS employment. To verify the validity of the parameters, an extended model of theory of planned behavior (TPB) acceptance has been provided for a case of the retail industry in IRAN.

  • 16.
    Backteman, Joel
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Ejnestrand, Johanna
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Användningen av investeringskalkyler för kapitalintensiva investeringsprojekt: Fallstudier i den tidiga fasen av investeringsprocessen2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    De traditionella investeringskalkylerna används under investeringsprocesser för kapitalintensiva investeringar trots att de kritiserats för att vara otillräckliga.  Det råder dock olikheter i hur de används i den tidiga fasen av processen innan ett beslut är taget. Medan en del menar att investeringskalkyler används på ett traditionellt sätt, som styrverktyg för att fatta rationella beslut, menar andra att de används mer som ett stöd under investeringsprocessen. Syftet med denna studie är att beskriva och skapa förståelse för hur de traditionella investeringskalkylerna används för kapitalintensiva investeringsprojekt i den tidiga fasen av investeringsprocessen. Samt att identifiera om skillnader finns i användningen mellan företag i olika branscher och analysera vad dessa eventuella skillnader kan bero på. En fallstudie har genomförts där fem aktörer verksamma inom olika företag har intervjuats. Resultatet visar att kalkylerna framför allt används som ett stöd under investeringsprocessens tidiga fas. Detta genom att fungera som ett gemensamt underlag för diskussion samt genom att bidra till en effektiv process när det kommer till att välja mellan olika investeringsalternativ. Vissa skillnader i hur investeringskalkylerna används kunde identifieras mellan företagen vilket till viss del kan bero på branschtillhörighet.

  • 17.
    Bal, Anjali S.
    et al.
    Segal Graduate School of Business, Simon Fraser University.
    Pitt, Leyland
    Segal Graduate School of Business, Simon Fraser University.
    Steyn, Peter
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wallström, Åsa
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Styvén, Maria Ek
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    You know you've got to, express yourself: A comparative study of self-expression through brand, women in six Asian nations2011In: The Sustainable Global Marketplace: Proceedings of the Annual Conference of the Academy of Marketing Science, Coral Gables, FL USA May 24-27, 2011 / [ed] Mary Conway, The Academy of Marketing Science, 2011, 165- p.Conference paper (Other academic)
    Abstract [en]

    Consumers express themselves in a multitude of ways; one expression mechanism is brand consumption. Self-expression can be an important driver of consumer preference and choice. Despite the importance of self-expression, additional research is needed as to how brands are used as a means of self-expression. Previous studies indicate that the importance of brands for self-expression can differ across cultures. This study explores how female consumers in six Asian nations differ in the extent to which they express themselves through the use of their favorite brands.

  • 18.
    Bal, Anjali S.
    et al.
    Segal Graduate School of Business, Simon Fraser University.
    Pitt, Leyland
    Segal Graduate School of Business, Simon Fraser University.
    Steyn, Peter
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wallström, Åsa
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Styvén, Maria Ek
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    You know you've got to, express yourself: A comparative study of self-expression through brand, women in six Asian nations2015In: The Sustainable Global Marketplace: Proceedings of the Annual Conference of the Academy of Marketing Science, Coral Gables, FL USA May 24-27, 2011 / [ed] Mary Conway, Cham: Encyclopedia of Global Archaeology/Springer Verlag, 2015, 165- p.Conference paper (Other academic)
    Abstract [en]

    Consumers express themselves in a multitude of ways; one expression mechanism is brand consumption. Self-expression can be an important driver of consumer preference and choice. Despite the importance of self-expression, additional research is needed as to how brands are used as a means of self-expression. Previous studies indicate that the importance of brands for self-expression can differ across cultures. This study explores how female consumers in six Asian nations differ in the extent to which they express themselves through the use of their favorite brands.

  • 19.
    Baptista, Cristina
    et al.
    Luleå tekniska universitet.
    Forsberg, Lars-Ole
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Industrial buying behavior in the Swedish and Polish mining industries: a comparative study1997Licentiate thesis, monograph (Other academic)
  • 20.
    Baptista, Cristina
    et al.
    Luleå tekniska universitet.
    Salehi-Sangari, Esmail
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Industrial buying behavior in the Swedish and Polish mining industries1998In: Marketing advances in theory, practice and education / [ed] Duncan J. Herrington; Ronald D. Taylor, Society for Marketing Advances , 1998, 93-99 p.Conference paper (Refereed)
  • 21.
    Baptista, Cristina Sales
    Luleå tekniska universitet.
    Buying behavior and long-term relationships in the metal mining industry: case studies of capital equipment buying2001Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    This thesis deals with industrial buying behavior and long-term relationships in the metal mining industry. The mining environment is increasingly competitive as a result of globalization, deregulation and privatization, technological improvements, and eco-sensitivity. Hence, metal mining companies have to strive for higher productivity allied with lower costs. Sound capital equipment investments can bring about considerable costs reductions and long-term benefits for these companies. The overall purpose has been to study the buying of capital equipment by metal mining companies. Two studies were conducted. The first study investigates the industrial buying behavior of four Swedish metal mining companies (Ammeberg AB, Terra Mining AB, Boliden Mineral AB, and LKAB), and one metal mining company in Poland (KGHM). The buying behavior is characterized through the description of the buying process when buying capital equipment, the identification of those who participate in this process, the understanding of their involvement and influence, and the assessment of the main factors that affect the buying of capital equipment. The second study focuses on the development of the long-term relationships that metal mining companies establish with the sellers of capital equipment. Four cases of long-term relationship development are investigated in the metal mining industry in Portugal (Somincor and Atlas Copco, Beralt and Atlas Copco, Somincor and Sandvik, and Beralt and Sandvik). The development of the long-term relationships is characterized along four groups of variables (contextual, task, interaction processes, and outcomes). The buying processes of capital equipment were found to be similar among all the metal mining companies studied (whether located in Sweden, Poland, or Portugal). In all the cases, negotiation was identified as an extremely important buying activity. Metal mining companies can be characterized as highly production-oriented and this underlies the dominance that is commonly exerted by the production department. The domesticated nature of the market, in which the exchanges of capital equipment occur, leads to the establishment and development of long-term relationships. It was found that metal mining companies aspire to long-term relationships and regard their capital equipment suppliers’ as business partners. Compatibility between organizations’ objectives and strategies, and the choice of a direct channel (for the seller) are important driving forces for the establishment and development of these relationships. High product importance and complexity, and low substitutability of the capital equipment also aid relationship development. The functional reliability and degree of customization of the capital equipment also affect these relationships, particularly the nature of the interaction processes that occur between the companies. Exchanges are very much determined by the extent of supplier-based adaptations (product-design adaptations, technical assistance, stockholding, after-sales agreements). The outcomes of the relationships can be regarded as a consequence of the interaction processes developed between the parties. Customer-based assessments of these outcomes are very much related to the technical dimensions of the capital equipment, such as functional reliability and technical assistance. In turn, supplier-based assessments are more related to the buyers’ credibility and stability. Network effects on the development of the studied relationships are also assessed. In line with these findings, the contribution of this thesis includes the development of a model of analysis appropriate for the study of the development of long-term relationships in the metal mining industry.

  • 22.
    Barius, Bengt
    Luleå tekniska universitet.
    Expert monitor panel inverview research, empir: a method for generation of qualitative market information1992Report (Other academic)
  • 23.
    Barius, Bengt
    Luleå tekniska universitet.
    Handläggning och beslut i investeringsärenden1989Report (Other academic)
  • 24.
    Barius, Bengt
    Luleå tekniska universitet.
    Malmfältens Försäljnings AB: från ide till verklighet1989Report (Other academic)
  • 25.
    Barius, Bengt
    Luleå tekniska universitet.
    The innovation cube, a three-dimensional model of product, production and marketing processes1992Report (Other academic)
  • 26.
    Barius, Bengt
    Luleå tekniska universitet.
    Underleverantörföretags diversifiering med egna produkter: en förstudie1989Report (Other academic)
  • 27.
    Baur, Tabea
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Nyström, Björn
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    The effect of eWOM components on brand attitude and purchase intention: A cross country study between Germany and Sweden2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In today ́s technical environment people are surrounded by information. The revolution of the Internet provides consumers with different channels where product information can be found and consumed. But what makes consumers pick specific products online? Firms need to be aware of what influences consumers to read a specific information and to what end this information alter their opinion towards the product and the brand. eWOM has been recognized as an important marketing communication tool and needs to be included in the firms marketing mix. Thus, this study took a closer look at five, previously established components of eWOM and investigated their effect on brand attitude and purchase intention.

    To gain a deeper understanding of eWOM components ́ influence on brand perception, decision-making process and eWOM management, a qualitative research approach was taken. A single case study was conducted towards two different samples from two cultures (i.e. Germany and Sweden) to gather data to explore the topic further. The findings show that the five selected components cannot be seen uniquely but are connected to each other and depend on factors surrounding the component such as source trustworthiness. Furthermore, findings suggest that the opinion towards and effect of components depend on the recipient ́s culture. However, further research is needed to examine this phenomenon from different perspectives.

  • 28.
    Beheshti, Hoosang M.
    et al.
    Radford University.
    Salehi-Sangari, Esmail
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    E-business diffusion in large Swedish firms2008Conference paper (Refereed)
    Abstract [en]

    Advances in e-business are potentially the most important development for both large manufacturing and service organizations around the globe. E-business technology affords the company to move from a traditional business model to a model that promotes shared activities, desicion making, and problem solving as well as strengthening the management of inter- and intra-organizationl processes.

  • 29.
    Beheshti, Hoosang M.
    et al.
    Radford University.
    Salehi-Sangari, Esmail
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Henderson, Dale A. ,
    Radford University.
    The strategic and organizational impact of electronic business on large firms2008In: Journal of International Business Disciplines, ISSN 1934-1822, Vol. 2, no 3, 48-61 p.Article in journal (Refereed)
    Abstract [en]

    This research examines the impact of and the benefits derived from e-business integration in large manufacturing and service organizations in Sweden. Business managers are increasingly under pressure to improve the financial performance and the profitability of their companies. The Internet-based electronic business can provide opportunities for business ti improve the efficiency and the effectiveness of their business operations, to form partnership with suppliers, improve customer service, and to manage better their supply chain. The results show that large Swedish firms are benefiting from e-business implementation in many key areas of their business.

  • 30. Beheshti, Hooshang
    et al.
    Hultman, Magnus
    Jung, Marie-Louise
    Opoku, Robert
    Salehi-Sangari, Esmail
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Electronic supply chain management applications by Swedish SMEs2007In: Enterprise Information Systems, ISSN 1751-7575, E-ISSN 1751-7583, Vol. 1, no 2, 255-268 p.Article in journal (Refereed)
    Abstract [en]

    The Internet has become an integral part of business activities of most corporations today. Electronic supply chain management (SCM) can improve the operational efficiency of the firm by streamlining processes between the company and its suppliers, business partners, and customers. This research explores the extent and the degree of Internet application in Swedish small- and medium-sized enterprises (SMEs). The analyses of the data show that the Swedish SMEs use the Internet in their supply chain activities to a large degree. The study establishes some differences between smaller and larger organizations as well as between manufacturing and service companies.

  • 31.
    Beheshti, Hooshang M
    et al.
    Radford University.
    Salehi-Sangari, Esmail
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Engström, Anne
    Competitive advantage with e-business: a survey of large American and Swedish firms2006In: Competitiveness Review: an international business journal, ISSN 1059-5422, E-ISSN 2051-3143, Vol. 16, no 2, 150-157 p.Article in journal (Refereed)
    Abstract [en]

    Advances in information and communications technology have allowed for a wide range of electronic business models and applications. These applications are providing a competitive advantage for organizations by creating efficiencies and cost reductions. Electronic business should be part of the overall corporate strategy and be integrated into core business processes. This study provides interesting insights into electronic business applications in large corporations and discusses similarities and differences that exist between Swedish and American corporations.

  • 32.
    Beheshti, Hooshang
    et al.
    Radford University.
    Oghazi, Pejvak
    Mostaghel, Rana
    The impact of supply chain integration on manufacturing firms' financial performance and productivity2009In: Business Research Yearbook: Global Business Perspectives, International Academy of Business Disciplines , 2009, 632-639 p.Conference paper (Refereed)
    Abstract [en]

    For decades, corporations have developed strategies and adopted new methods to integrate business processes and activities in order to improve firm performance and achieve both effectiveness and efficiency in their operations. Recently, many firms have focused on integrating both internal and external business activities of their supply chain into a standardized system. The supply chain system extends beyond the boundaries of a firm, considering the costs of all materials flows until products reach the final costumer. This study explores the extent of supply chain integration on the financial performance of the Swedish manufacturing firms.

  • 33. Beheshti, Hooshang
    et al.
    Salehi-Sangari, Esmail
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    The benefits of e-business adoption: an empirical study of Swedish SMEs2007In: Service Business: An International Journal, ISSN 1862-8516, E-ISSN 1862-8508, Vol. 1, no 3, 233-245 p.Article in journal (Refereed)
    Abstract [en]

    The global nature of business today and the advances in information and communications technologies have compelled corporations to employ emerging technologies in order to remain competitive. In recent years electronic business has been adopted by many corporations to improve operational efficiency, profitability, and to strengthen their competitive position. This study examines the impact of web-based e-business on the small and medium-size enterprises (SMEs) in Sweden. The analyses of data collected for this study provide valuable information to the executives of manufacturing and service SMEs. The findings show that the SMEs in the sample have benefited from e-business implementation in both operational and performance areas of their organization.

  • 34. Beheshti, Hooshang
    et al.
    Salehi-Sangari, Esmail
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    The impact of technology on trading: past, present and the future1999Report (Other academic)
    Abstract [en]

    This study provides a base for understanding of the role of technology in trading. It evaluates the impact of technology on reshaping the structure of the flow of information in New York Stock Exchange (NYSE) and the electronic stock market (NASDAQ).

  • 35.
    Beninger, Stefanie
    et al.
    Simon Fraser University, Vancouver.
    Parent, Michel
    Simon Fraser University, Vancouver.
    Pitt, Leyland
    Simon Fraser University, Vancouver.
    Chan, Anthony
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    A Content analysis of influential wine blogs2014In: International Journal of Wine Business Research, ISSN 1751-1062, E-ISSN 1751-1070, Vol. 26, no 3, 168-187 p.Article in journal (Refereed)
    Abstract [en]

    Purpose - This exploratory study was conducted to analyze the content of influential wine blogs.Design/methodology/approach - The study used content analysis software, Leximancer, to analyze the entire contents of five influential amateur wine blogs. Findings - A key finding is that these blogs all balance self-promotion with the content of their blogs, namely wine and wine-related topics. The wine blogs, though evaluating wines in different ways, review not only the product attributes, but also the experience surrounding wine.Research limitations/implications - Limitations of this study include that the analysis only included five wine blogs and the content analysis was conducted by a sole researcher using a computerized approach.Practical implications - Wine blogs have increasing influence in the wine industry, especially those written by amateur wine bloggers. As such, understanding the tactics used by wine bloggers is of interest to practitioners who aim to market their wines using such channels, as well as providing insight into this contemporary platform for current and aspiring wine critics.Originality/value - This is the first content analysis study that analyzes the content of wine blogs as the readers themselves see it. It provides insights of value not only to those involved in marketing in the wine industry, but also to those interested in the developments of amateur blogs in marketing.

  • 36.
    Bennegren, Josephine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Hagelqvist, Fredrik
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    The relation between dissatisfied customers and the motivation to engage in negative eWOM on a service organizations social community2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Engagement in social communities online have in the recent years showed a great globalpopularity. Both private people and organizations are using online social communities toposition themselves, taking place on different social media platforms. Every time a statementis made online regarding a product or service of an organization from a potential or formercustomer, the phenomena of electronic word-of-mouth (eWOM) is practiced. The purpose ofthis thesis was to provide a better understanding of the relationship of a perceived level ofcustomer satisfaction and motivation behind engagement in negative eWOM, concerning theservice organization industry. A conceptual framework built on previous literature wasconducted, demonstrating six defined drivers of negative eWOM. A questionnaire was sent outusing a non-probability sample, whereas the respondents answered questions concerningcustomer satisfaction and drivers of eWOM emanating from the conceptual framework.Further, the data was analyzed and presented by conducting a multivariate analysis of variance(MANOVA), whereas the independent variable was explained by the respondents answer ofwhat level of perceived customer satisfaction would motivate engagement in eWOM and thedependent variables was explained by the answers covering the drivers behind negative eWOM.Moreover, hypotheses were stated based on the conceptual framework and was tested with thefoundation of the MANOVA results. In conclusion, five out of six drivers showed a statisticalsignificant result and three out of six hypotheses were thereby supported. The one driver ofnegative eWOM which showed to be most dependent on customer satisfaction were anxietyreduction, which also showed the largest result of difference of estimated mean between anegative perceived level of customer satisfaction and a positive or neither/other. On the otherhand, the one driver that showed to be least depending on customer satisfaction was helping thecompany and the driver that showed the least difference of estimated mean between a negativeperceived level of customer satisfaction and a positive or neither/other was vengeance.

  • 37.
    Bergdahl, Linnéa
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Hellström Karlsson, Julia
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Dilemman och beslutsfattande inom den finansiella tjänstebranschen: En studie ur ett rådgivarperspektiv2017Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
    Abstract [sv]

    Finansiella rådgivare är en yrkesgrupp som fyller en viktig roll i samhället. Samtidigt får de ofta utstå mycket kritik från olika aktörer i samhället vilket skadat allmänhetens förtroende för dem. Tidigare forskning kring finansiella rådgivare har ofta missat att skildra rådgivarens bild av yrkesrollen och har istället valt att fokusera på kunder och ledning. Denna studie bidrar till tidigare forskningsfält genom att (1) empiriskt undersöka vilka problem och dilemman finansiella rådgivare upplever att de ställs inför i sin yrkesroll samt vilka aspekter som influerar dem när de fattar beslut i dessa situationer. Studien bidrar även till tidigare forskningsfält genom att (2) analysera rådgivarnas problem och dilemman med utgångspunkt i deras omgivande system och aktörer. En studie av det här slaget kan (3) bidra till att bättre beslutsstöd utformas för rådgivarna genom att synliggöra och öka medvetenheten för de utmaningar de möter. Genom att anta en kvalitativ forskningsstrategi har tio intervjuer med finansiellarådgivare i Luleåområdet genomförts samt två med de viktiga branschaktörerna Finansinspektionen och SwedSec. Baserat på intervjuerna identifierades fem problemområden inom vilka dilemman kan uppstå för rådgivarna. Problemområden är (1) Dilemman som kan uppstå när regleringar från Finansinspektionen ska implementeras på operativ nivå, (2) Dilemman som uppstå på grund av organisationernas egna styrsystem, (3) Dilemman som kan uppstå på grund av organisationskulturen, (4) Dilemman som kan uppstå på grund av kundernas okunskap om den finansiella tjänstebranschen samt (5) Förväntningar från olika intressenter sätter press på rådgivarna. Vidare har fyra angreppssätt identifierats baserat på hur rådgivarna hanterar dessa problemområden. Angreppssätten är (1) Ta hjälp av kollegor, (2) Ta hjälp av intern support, (3) Luta sig mot regelverken samt (4) Tillämpa egen etik och moral. Rådgivarna i studien ansåg att oetiskt beteende inom branschen var ett individproblem i motsats till författarna som relaterade deras dilemman till situationsbaserade faktorer. Under studiens gång visade det sig att det ofta var svårt för rådgivarna att identifiera styrsystemens och intressenternas roll i att skapa dilemman för dem. En bild av en yrkesroll som präglas av individualism växte fram under studiens gång. Rådgivarna är ensamt ansvariga gentemot en rad olika intressenter där pressen på individen är stor samtidigt som medlen för att hantera pressen är relativt få. Detta ställer stora krav på rådgivarnas egen etik och moral. Tillräckligt beslutsstöd saknades inom problemområden som berörde exempelvis intressekonflikter. Studien är ett steg mot att undersöka hur organisationerna och samhället kan stötta rådgivarna i den viktiga funktion de fyller. I motsats till att undersöka hur samhället kan skyddas mot dålig rådgivning har studien valt att fokusera på hur rådgivarna kan få hjälp att hjälpa kunderna och samhället i stort. Detta genom att skildra yrkesrollen och därigenom skapa en djupare förståelse för den.

  • 38.
    Bergkvist, Emma
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Eriksson, Emma
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Legitimitetsstrategier vid redovisning av negativa aspekter i hållbarhetsrapporten: En totalundersökning av företag noterade på Stockholmsbörsen Large Cap2017Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
    Abstract [sv]

    Allt fler företag väljer idag att hållbarhetsrapportera. En av anledningarna till detta kan vara att de ser det som en nödvändighet att vara transparenta för att behålla eller skapa legitimitet. Det har dock visats sig att företag många gånger är rädda att redovisning av negativa aspekter i hållbarhetsrapporten ska leda till att de förlorar legitimitet om aspekterna inte visar sig vara i linje med vad som av samhället anses korrekt. Trots osäkerheten kring detta är tidigare studier om hur företag faktiskt redovisar just negativa aspekter få. Där vill denna studie bidra till forskningsfältet genom att (1) identifiera vilka legitimitetsstrategier företag noterade på Large Cap använder sig av vid redovisning av negativa aspekter i hållbarhetsrapporten (2) kartlägga i vilken utsträckning dessa legitimitetsstrategier används och (3) analysera och pröva samband mellan storlek, synlighet i media, branschtillhörighet samt rapporteringsområde och företag noterade på Large Caps legitimitetsstrategier. En totalundersökning företag noterade på Stockholmsbörsen Large Cap som hållbarhetsrapporterar enligt GRIs riktlinjer genomfördes för att besvara studiens syfte. Studien visar att företag noterade på Large Cap främst använder sig av verkliga legitimitetsstrategier där syftet är att vilja förändra något. Vidare framkommer att ytterligare en legitimitetsstrategi, kontrollerbarhetsrationalisering, förekommer bland de minsta och största företagen. Det framkommer även att det finns ett samband mellan storlek samt synlighet i media och företag noterade på Large Caps legitimitetsstrategier. Däremot pekar studien i riktning mot att det inte förekommer något samband mellan branschtillhörighet eller rapporteringsområde och företag noterade på Large Caps legitimitetsstrategier. Överlag tyder studiens resultat på att företag noterade på Large Cap ligger i framkant gällande redovisning av negativa aspekter men att det kan finnas andra förklaringar till användningen av legitimitetsstrategier, exempelvis land, som ytterligare skulle behöva studeras. 

  • 39. Berglund, Anders
    Assessing the innovation process of SMEs2007Licentiate thesis, comprehensive summary (Other academic)
  • 40. Berglund, Anders
    The knowledge map: a lubricant for the firm's machinery2005In: Proceedings of the 6th European Conference on Knowledge Management / [ed] Dan Remenvi, Academic Conference Ltd. , 2005, 67-73 p.Conference paper (Refereed)
    Abstract [en]

    All institutions, firms and of course machinery need to run smoothly in order work efficient. Metaphorically speaking a key function to accomplish this is attained with the lubricant oil. In the organizational setting this centerpiece is an in-house service provider, in terms of the knowledge map. Thus, the general objective with this paper is to describe how corporate knowledge can trigger the service level of a firm. It involves grasping strategic elements to allocate key activities crucial for the organizational domain. In the quest for developing more efficient services, a knowledge map could be a valuable in-house service provider, catalyzing strategic implications. In this way a knowledge map function as a guiding tool for visualizing knowledge sources and identifying relationships among knowledge artifacts. Knowledge mapping can be seen as a process that tries to sort out elements, creating structure and guidance in various knowledge contexts. With a paucity of research done concerning knowledge mapping this paper endues future frameworks and modeling as a set of key factors is to be presented. Using an exploratory approach with a qualitative method, multiple case studies were used to conduct this research. Focusing on three multi-international knowledge-based service firms the sources of evidence were collected using a combination of interviews with local office managers and questionnaires with employees. Rusty old habits and daily routines can many times be the origin from which the quick and short eyed solution is made upon. This convenient way to retrieve knowledge can create path dependency to routines and procedures, and by that also favor a less suitable know-how. Thus, a number of factors are presented to improve internal processes of a firm and as a result speed up connectivity and increase openness between individuals. By that hopefully overcome some of the risks using knowledge in a job situation just because it worked the last time. As business is more turbulent than ever it can be very costly to neglect using the right knowledge and even worse having to duplicate it due to irretrievability. In addition, the study shows that formalization of an outspoken knowledge strategy which incorporates knowledge repositories can make ground for effective sharing and collaboration. However, an overwhelming fear of information overload, stresses the importance of a solid knowledge structure, suggestively provided by a knowledge map. Still, knowledge mapping is a process that is designated mostly in peoples mind in form of a conceptual and metaphysical state.

  • 41. Berglund, Anders
    Towards a centralization of innovation constructs2007In: ECKM 2007: 8th European Conference on Knowledge Management 2007 : Consorci Escola Industrial de Barcelona, Barcelona, Spain, 6-7 September 2007 / [ed] Blanca Martins; Dan Remenyi, Academic Conference Ltd. , 2007Conference paper (Refereed)
  • 42. Berglund, Anders
    et al.
    Nath, Atanu
    Karlsson, Ted
    Opoku, Robert
    Wang, Jinhui
    Quang, B.T.
    E-readiness of university divisions in online education2006Conference paper (Other academic)
    Abstract [en]

    E-readiness can be defined as the degree to which a community is prepared to participate in the networked world. In this paper the concept of e-readiness is used in terms of how internal and external factors affect the delivery of online education offered by universities. The paper applies the macro level five forces model as adopted by Chan and Welebir (2003) in the context of micro (university divisional level). Thus, the purpose is not to have generalizable findings, but rather use the delivery of online education as determinant for the level of universities' e-readiness, and explore the factors affecting e-readiness and ways of utilizing the factors as central to the study. Using a qualitative method case study interviews on divisional level were used to obtain in-depth empirical evidence. The study appears to indicate potential need to further modify the five forces model by Chan and Welebir (2003) due to the non-commercial nature of the Swedish education system. Also, co-operation in providing educational services such as the Net University in Sweden precludes market forces determination by universities internally. No specialized training program for the instructors to fit any special needs of students particular to online education was perceived.

  • 43. Bergström, Inger
    et al.
    Lumsden, Marie
    Göteborgs universitet.
    Ekonomisystem i mindre företag1993Doctoral thesis, monograph (Other academic)
    Abstract [en]

    The study covers the design and use of accounting information system in small companies. When dicsussing the design of accounting information systems (AIS) we refer to the scope of the system and include management and financial accounting, budgets and ~alculations. We relate the use of AIS as a means to control business activities and include both management of individuals and activities. The study has been carried out of from the perspective of leadership. The aim has been to describe the design and use of AIS systems and to analyse and explain factors of importance to design and use AIS in small companies. The frame of reference comes to define research questions and analysis model. The model includes companies situation, management and leadership, structure of accounting department and the design and use of AIS. Three empirical studies have been done. Sub study 1, which is explorative, resulted in 5 hypotheses on the use of AIS in connection with company size, competitive situation, the manager's level of education, the manager's time spent on participation in day-to-day activities and how economy work is organised. Sub study 2 includes a survey with a response rate of 55% (394 companies). The hypothesis testing shows that there is a covariation between AIS and company size, manager's education and how economy work is organised. In sub study 3, personal interviews were carried out in 11 companies that had either been classified as high or low users of AIS in sub study 2. As a conclusion it is appropriate to modify the used analysis model and to focus more on the manager, even the hypothesis testing in sub study 2 shows that there is a covariation between i.e size and use of AIS. As a reason for this we have found that a special type of individuals become managers "in the large companies". From sub study 3 we have observed that managers classified as high users of AIS are those with a high level of formal education. They collect and use internal as well as external information to a high extent and their decision-making is analytic. The high users of AIS also have a positive attitude to growth and often choose output control. Managers classified as low users of AIS are often those with little formal education. They collect and use small amounts of information and their decision-making is intuitive. In addition they use behavioural control to induce employees to work towards company goals. The low users of AIS also have a negative attitude to growth. Many of the low users of AIS use external help for accounting. To increase the use of AIS in companies that use external aid the dialogue between bookkeeping agencies and their clients should be improved. A better dialogue may result in the use of concepts more in true with company activities, leading to reports produced on a suitable level of aggregation and with proper updating.

  • 44.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Chronéer, Diana
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Styvén, Maria Ek
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Engström, Anne
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Johansson, Jeaneth
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Malmström, Malin
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Nilsson, Michael
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Distance- Spanning Technology.
    CASE 7: Smart Growth MeMo: A business model tool for mobile services2011In: Meeting the challenges of Europe 2020: The Transformative Power of Service Innovation : Case studies collected by the expert panel on service innovation in the EU, Europe Innova , 2011, 12-12 p.Chapter in book (Other (popular science, discussion, etc.))
  • 45.
    Bertelsen, Marie
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Westermark, Robin
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Inbound Marketing Tillvägagångssätt för företag att marknadsföra sig över internet: En kvalitativ studie inom näthandeln2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Lately, the consumer behaviour has gone through some changes. This is because the consumers tend more to ignore commercial advertisement and also because of the development of Internet. Inbound marketing is a marketing strategy that has been raised because of these changes where it combines the Internet and existing marketing strategies. By this strategy, corporations pull consumers to the company by identifying themselves with the specific public they want to target. The content is published through different Internet channels so that the public can find the information that it seeks for and leads to the corporations’ website. Inbound marketing consists of four different steps: attract visitors, convert visitors to leads, convert leads to customers and build a long-term relationship.

    The purpose of this study is to convey knowledge about how small and medium-sized enterprises within ecommerce can implement inbound marketing into their marketing. This has been done through literature studies and interviews. The study has a qualitative research strategy with a deductive approach to gain deeper understanding of how corporations work with their marketing. Empirical data has been collected through semi-structured interviews with respondents who works at corporations that are active within e-commerce. The result of the study shows different approaches to use within inbound marketing. Further, the result shows that the participating corporations in this study work broadly along the four different steps in the inbound marketing process. However, the result shows that they put different effort on the different steps.

  • 46. Berthon, Jean-Paul
    Immaterial matters: strategic mode and the management of intangibles2007Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    This thesis focuses on the strategic management of intangibles. It is composed of five articles and addresses two fundamental questions in strategic marketing: first, how to achieve market success; and second, how to manage intangibles. The former takes the process view of strategy, the latter the resource based view; the thesis then goes onto integrate the two perspectives. The achievement of marketing success focuses on strategic mode, and the first article in the dissertation explores the relationship between strategic mode and business performance. The management of intangibles looks at brands and relationships. Thus, the second article in the thesis focuses on how to achieve market success through branding, whilst the third article looks at the value precursors of business relationships in international ecommerce. Articles four and five explore the intersection of strategic mode and the management of intangibles by developing a conceptual framework for the strategic positioning of services in two disparate industries: medicine and the music industry.

  • 47. Berthon, Jean-Paul
    et al.
    Berthon, Pierre
    Do camels dream of electric fish?: reflections on animal dreams2008In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 61, no 5, 422-423 p.Article in journal (Refereed)
  • 48. Berthon, Jean-Paul
    et al.
    Opoku, Robert
    Pitt, Leyland
    Nel, Deon
    Department of Marketing, University of the Witwatersrand, Johannesburg.
    Brand management and strategic performance: some evidence from South Africa2007In: Journal of African Business, ISSN 1522-8916, E-ISSN 1522-9076, Vol. 8, no 2, 27-40 p.Article in journal (Refereed)
    Abstract [en]

    This article reports on a study using a previously published checklist to assess the brand management practices of South African firms. Indications are that the perceptions of a sample of senior managers regarding how well their institutions manage their brands are reasonably positive, and that the management of brands has effects on a firm's profitability, market share and growth compared to competitors. While the checklist used seems to possess the characteristic of reliability, further development needs to be done on aspects of its underlying structure. Implications for managers and further avenues for research are identified and discussed.

  • 49. Berthon, Jean-Paul
    et al.
    Prinsloo, Mélani
    Pitt, Leyland
    From service factory to service theatre: solving the positioning dilemma in the medical practice2007In: Journal of Medical Marketing, ISSN 1745-7904, E-ISSN 1745-7912, Vol. 7, no 1, 55-63 p.Article in journal (Refereed)
    Abstract [en]

    Doctor's surgeries are typically inefficient: They are generally stuck in the middle of the market, neither providing an individually tailored personal experience, nor one that is fast, efficient and cost effective. Introducing ideas from service simultaneity, and dramaturgy (the theory and practice of dramatic composition), this paper provides a simple but powerful model for the conceptualisation and redesign of the doctor's surgery. We argue that doctor's surgeries that are successful will be those that focus either on standardisation of activities in a back office environment (Service Factory), or high customisation of activities in a front office environment (Service Theatre). Those that attempt to do everything will succeed in doing nothing well.

  • 50. Berthon, Pierre
    et al.
    Ewing, Michael
    Monash University, Melbourne, VIC.
    Pitt, Leyland
    Naudé, Peter
    Department of Management, University of Bath.
    Understanding B2B and the Web: the acceleration of coordination and motivation2003In: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 32, no 7, 553-561 p.Article in journal (Refereed)
    Abstract [en]

    This paper explores business-to-business (13213) marketing on the Internet, and how the confluence of the two may transform the 13213 landscape. Specifically, it discusses the notion of linkage value to demonstrate why the 13213 phenomenon on the Internet is so significant. It then considers the mechanisms and enablers that have made the Web such an important 13213 marketing channel. It also explores how the Web can reduce transaction costs, thereby facilitating more efficient exchanges and markets. The concepts of links and nodes are then introduced and the processes of disintermediation, reintermediation, disaggregation and reaggregation are explored. Finally, Web B2B configurations are considered by way of a model that describes four archetypal configurations, and the factors that are antecedent to these modes and how the Web may influence them.

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