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  • 1.
    Garvare, Rickard
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Isaksson, Raine
    Sustainable development: extending the scope of business excellence models2001In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 5, no 3, p. 11-15Article in journal (Refereed)
    Abstract [en]

    This paper presents an example of how to integrate the values of sustainable development in a business excellence model. It discusses definitions and measures of sustainable development, integrating values of total quality management with global human and environmental stakeholder interests. Requirements, core values, main criteria and different concepts of measures for sustainable development are examined, discussed and defined. Existing methods and strategies for quality and business excellence are compared with definitions of sustainable development. Indicators for sustainable development in an organisational and business context are discussed and a rough framework is presented.

  • 2.
    Hansson, Jonas
    et al.
    Luleå tekniska universitet.
    Eriksson, Henrik
    Luleå tekniska universitet.
    The impact of TQM on financial performance2002In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 6, no 4, p. 44-54Article in journal (Refereed)
    Abstract [en]

    The question of whether an adoption of total quality management (TQM) improves the financial performance has been discussed for several years. Various studies have been conducted to examine the impact of TQM on financial performance, but there is still disagreement concerning the effectiveness of TQM. This paper presents a study of Swedish quality award recipients, which are compared to branch indices and to identified competitors. The comparison concerns the development of different financial performance indicators. The study indicates that the award recipients as a group outperform the branch index and their identified competitors on most of the studied indicators.

  • 3.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Johnson, Mikael
    Karlstads Universitet.
    Kuttainen, Christer
    Pareis, Jörg
    Karlstads Universitet.
    Sustaining Sweden's Competitive Position: Lean Lifelong Learning2015In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 19, no 1, p. 92-102Article in journal (Refereed)
    Abstract [en]

    The questions in this paper are what options the adult learner has for continued learning and what role universities are playing in providing net-based education. Current options for lifelong learning and improvement opportunities in the educational process are described based on an assessment inspired by principles of Lean Management.Sweden is chosen as an example. The current level of net-based university education and the demand for it is assessed using official Swedish data. Lean Management principles are used as a starting point to define parameters for interest for the adult learner. These parameters are then converted into a five level scale for assessing current performance with focus on university courses. We also study how Swedish County Councils manage their employee education and carry out a check of courses offered by MOOC providers.Lean Management principles in combination with customer focus seem to present relevant parameters for assessing distance education. Preliminary results indicate that Lean Lifelong Learning has a considerable improvement potential. The main reasons for this potential seem to be more of a bureaucratic and political nature, whereas technology and resources appears to be less of an issue.The results have implications for both universities and organisations. The pressure on universities to become more customer focused while at the same time increase cost-effectiveness is likely to increase. Using the customer perspective for educational services and applying Lean principles to education.

  • 4. Johansson, Peter
    Implementing stakeholder management: a case study at a micro-enterprise2008In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 12, no 3, p. 33-41Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to explore the implications of stakeholder theory for organisational development and contribute to the knowledge of operational stakeholder management. Design/methodology/approach – The paper presents a case study in a micro-enterprise where data have been collected as participant observations. Findings – Stakeholder theory suggests that to be sustainable, organisations must find a balance between different stakeholder interests. The paper presents a case study where a stakeholder model has been tested in a micro-enterprise. Results include a revised model based on the experiences from the case. The stakeholder model has been adapted to accommodate a process approach and the PDSA-cycle. Practical implications – The model can be used when wanting to develop a structured management system based on stakeholder interests. Originality/value – The paper has a vast content of originality as not as much has been written about stakeholder management from an empirical point of view as from a theoretical.

  • 5. Klefsjö, Bengt
    et al.
    Hensler, Douglas
    University of Colorado, Boulder.
    Why is it difficult to succeed with quality improvements?2004In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 8, no 3, p. 49-54Article in journal (Refereed)
  • 6.
    Klefsjö, Bengt
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Håkan
    Edgeman, Rick L.
    Six sigma seen as a methodology for total quality management2001In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 5, no 1, p. 31-35Article in journal (Refereed)
    Abstract [en]

    Six sigma programs are raging through corporations worldwide, with some corporations citing savings in the $US billions resulting from six sigma implementation. Six sigma has both proponents and detractors with some arguing that nothing new is involved and others identifying it as revolutionary. The view espoused herein argues for six sigma as a methodology within the larger framework of total quality management - a blend of old and new in the sense that the tools of six sigma are often familiar ones, but are applied with an eye that is more strategically focused than historic use of those tools ordinarily indicates.

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