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  • 1.
    Hansson, Jonas
    Luleå University of Technology.
    Implementation of total quality management in small organizations: A case study in Sweden2001In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 12, no 7-8, p. 988-994Article in journal (Refereed)
    Abstract [en]

    Total quality management (TQM) is considered to be an important management philosophy, which sustains the organizations in their efforts towards quality improvement and satisfied customers. The fact that small organizations have been slow to implement TQM emphasizes the need for further investigation concerning why the small organizations have problems with implementing the TQM philosophy. This paper presents the results of a multiple case study of nine small organizations that have received a national or regional quality award in Sweden. The fact that the organizations have received a quality award is used as a standard for a successful implementation of TQM. The objective was to increase the knowledge concerning small organizations' work towards TQM. The main focus of the study was to analyse the difficulties related to the implementation of the core values, which usually comprise the basis of TQM. The resulting data account for the comprehension and experience from the implementation processes within the organizations. One implication from this study is the importance of a committed leadership and the participation of the co-workers. A significant problem area that appeared from the cases was difficulties for the organizations in working towards process orientation.

  • 2.
    Hellsten, Ulrika
    Luleå University of Technology.
    The springboard: a strategy for continuous improvement of small and medium-sized companies1997In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 8, no 2-3, p. 189-192Article in journal (Refereed)
    Abstract [en]

    Presents edited versions of the proceedings of the Second World Congress for Total Quality Management in Great Britain in 1997. Assessment model for small and medium-sized business enterprises; Dimensions of the model

  • 3.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Håkan
    Luleå University of Technology. Department of Engineering, Physics and Mathematics, Mid Sweden University, Östersund.
    On the use of process management in the Third World2002In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 13, no 4, p. 419-426Article in journal (Refereed)
    Abstract [en]

    This paper discusses the use of Total Quality Management (TQM) in the Third World with a focus on Process Management. Existing examples from developing countries are mostly from emerging economies and very little is found from Sub-Saharan Africa (SSA). Looking into the strength of TQM-drivers as a function of national indicators highlights possible reasons for the lack of TQM. Generally, the drivers are found to be very weak, especially in SSA, and give a low probability for management commitment. In order to test whether process management in a TQM-framework would be feasible, provided there was management commitment, a process view has been overlaid on the functional organisation of a cement plant in SSA. The performance of a more process-focused management is described in a number of case studies. The conclusion is that, technically, First-World process management could function and give good results, but that in practice this will seldom take place due to a lack of management commitment.

  • 4.
    Karlsson, Sören
    et al.
    Linköping University, Division of Quality Technology and Management, Linköping, Sweden.
    Wiklund, Pia Sandvik
    Luleå University of Technology.
    Critical aspects of quality method implementation1997In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 8, no 1, p. 55-66Article in journal (Refereed)
    Abstract [en]

    This paper presents an explorative case study investigating the implementation processes of 'quality awards' and 'design of experiments' in several different companies in three continents. Data are analyzed from two different organizational perspectives related to learning. It is stated that lack of quality learning causes insufficient implementation of quality methods. Furthermore, the case study indicates that for quality learning there is a need for both standardized prescriptions, i.e. formulae, and different kinds of uncertainty. A formula supports the action needed when testing concepts and implications in new situations, and gives the learner the security to get involved in new experiences, while uncertainty is necessary for the learner's reflection on experience gathered and the creation of new concepts, i.e. mental models.

  • 5. Kennerfalk, Leif
    et al.
    Klefsjö, Bengt
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    A change process for adapting organizations to a total quality management strategy1995In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 6, no 2, p. 187-197Article in journal (Refereed)
    Abstract [en]

    The structure of the organization is often a major obstacle for organizations that want to adopt a total quality management (TQM) strategy. A process-oriented organization is more suitable for a TQM strategy than a function-oriented organization. Modern methods for improvements, such as QFD, process management, policy deployment and benchmarking, can help organizations to adapt to a process orientation.

  • 6.
    Ljungström, Martin
    et al.
    Luleå University of Technology. Arrigo Logistic Consultants AB, Stockholm, Sweden.
    Klefsjö, Bengt
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Implementation obstacles for a workdevelopment-oriented TQM strategy2002In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 13, no 5, p. 621-634Article in journal (Refereed)
    Abstract [en]

    Interest in Total Quality Management has been strong over the past decade. In the western world, quality oriented strategies have become one of the leading methods to develop industrial companies. This article focuses on the connections between TQM and work development. The main reason for this focus is that the need to satisfy customers with higher requirements needs employees that increasingly value their working conditions, and so work development is needed. It is therefore interesting to study companies trying to satisfy their internal and external customers, TQM and how they deal with work development. Studies to analyse obstacles to success, with a strategy that combines work-development and TQM studies, were performed in Swedish and American companies. The studies show that even if the companies commit themselves to TQM and the same core values, the differences are obvious concerning work organisation, work development and the practical TQM approach. The main obstacles to a work-development-oriented TQM strategy are limited resources, lack of knowledge and the management's perspective concerning work development. Here, the metalworker union traditionally plays a significant role, but in TQM, where focus on competence and decisive authority is urgent, its role is not as obvious as it could be.

  • 7. Stenberg, Ann Brännström
    et al.
    Deleryd, Mats
    Implementation of statistical process control and process capability studies: requirements or free will?1999In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 10, no 4-5, p. 439-446Article in journal (Refereed)
    Abstract [en]

    Focuses on whether requirements from customers or other reasons cause organizations within industries in Sweden to implement statistical process control and/or process capability studies. Requirements on Swedish organizations; Requirement for the use of statistical process control in the automobile industry in Sweden; Factors affecting statistical process control.

  • 8. Svensson, Magnus
    et al.
    Klefsjö, Bengt
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Experiences from creating a quality culture for continuous improvements in the Swedish school sector by using self-assessments2000In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 11, no 4-6, p. 800-807Article in journal (Refereed)
    Abstract [en]

    Describes experiences from creating a quality culture for continuous improvements in the Swedish school sector by using self-assessments. Concept of total quality management (TQM); Technique for TQM; Different tools for assessment; Features of the Adult Education Initiative program.

  • 9.
    Wiklund, Håkan
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering. Mid Sweden University, Östersund, Sweden.
    Wiklund, Pia Sandvik
    Mid Sweden University, Östersund, Sweden.
    Widening the Six Sigma concept: an approach to improve organizational learning2002In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 13, no 2, p. 233-239Article in journal (Refereed)
    Abstract [en]

    Six Sigma has been established as an approach to improving organizational performance, and many manufacturing companies have reported on their successive work with Six Sigma programmes. Often, the focus of Six Sigma is put on only reducing defects and improving process capability. This paper discusses Six Sigma as a company-wide approach for organizational improvement incorporating organizational learning. Six Sigma programmes have been studied and the fundamental principles of organizational learning have been applied in order to improve the longterm implementation of the programmes. The paper also discusses factors associated with manufacturing work organization and leadership that are essential for improving organizational learning and for stimulating the competence development and motivation among personnel.

1 - 9 of 9
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