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  • 1.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    A multi-modal approach to soft systems methodology2002Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    The main aim of my research is to explore ways of enriching Soft Systems Methodology by developing intellectual tools that can help designers to conceptualise, create and evaluate different design alternatives. This directs the focus on the methodology’s modelling phase even though some ideas related to analysis also will be presented. In order to realize this objective the study proposes the following supplements. Firstly, a framework of 15 modalities (knowledge areas) is suggested as a supplement to existing analysis techniques, with the aim of helping the analyst identify important aspects that need to be understood in order to identify relevant issues for modelling. Secondly, a concept called qualifying function is proposed as an additional modelling tool for drawing out different perspectives of a particular problem situation, discussing desirable purposes for the design, and for exploring the underlying rationale behind a suggested transformation or a stated Weltanschauung. Thirdly, an expansion of the measures of performance used in SSM modelling, for evaluating conceptual models of possible design alternatives, is suggested. This expansion also builds on the modal framework. Based on both the theoretical and the practical work I have done I conclude that using the modalities as a general framework in analysis, modelling and evaluation, as well as using the concept qualifying function to tease out and clarify relevant transformations and underlying value systems has practical benefits and therefore can be said to enrich Soft Systems Methodology.

  • 2.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Cultural and industrial values in change2006In: International Journal of Knowledge, Culture and Change Management, ISSN 1447-9524, E-ISSN 1447-9575, Vol. 6, no 4, p. 157-163Article in journal (Refereed)
    Abstract [en]

    This article explores the potential of using a systems design methodology named Soft Systems Methodology (SSM) as a methodology for evaluation.

  • 3.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Diversity is in the air: it is time to challenge our weltanschauung2007In: Systemist, ISSN 0961-8309, Vol. 28, no 2, p. 13-25Article in journal (Refereed)
  • 4.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Diversity is in the air: it is time to expose our Weltanschauungen2005In: Towards Humane Leadership: Proceedings of the 11th annual CPTS working conference / [ed] Albert Helberg; Jan van der Stoep; Sytse Strijbos, Maarssen: Centre for Philosophy, Technology and Social Systems , 2005, p. 1-16Conference paper (Refereed)
  • 5.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Enriching the model-building phase of soft systems methodology2002In: Systems research and behavioral science, ISSN 1092-7026, E-ISSN 1099-1743, Vol. 19, no 1, p. 27-48Article in journal (Refereed)
    Abstract [en]

    Soft Systems Methodology (SSM) has been criticized for its tendency to result in regulatory, rather than radical, agendas for change. It has also been argued that when stressing the difference between different Weltanschauungs SSM takes them at face value and does not investigate the similarities between them or seek an explanation for this in terms of the structure of society. The aim of the paper is to address these critical comments made towards SSM by incorporating a concept called qualifying function as a conceptual tool for modelling and design. The concept has the potential to help people in a particular problem situation to view the situation from new and different perspectives. It also has the potential to enrich the conceptual models by directing the transformation process. Finally, it provides an alternative technique for model validation by relating the root definition and the conceptual model closer together.

  • 6.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Qualifying function in SSM modeling: a case study2002In: Systemic Practice and Action Research, ISSN 1094-429X, E-ISSN 1573-9295, Vol. 15, no 4, p. 309-330Article in journal (Refereed)
    Abstract [en]

    In a previous paper the author introduced a concept called qualifying function as a conceptual tool for modeling and design. The concept was incorporated into the modeling phase of soft systems methodology (SSM), with the purpose of addressing some of the criticism directed toward the methodology, such as its tendency to result in regulatory, rather than radical, agendas for change. It was argued that the concept had the potential to help people in a particular problem situation to view the situation from new and different perspectives and that it could enrich the conceptual models by giving the transformation process a direction. The aim of this paper is to apply the concept, embedded in SSM, to a case study involving two projects, focused on creating new work opportunities, to explore the practical applicability and usefulness of the concept, both in general and as a part of the modeling phase of SSM

  • 7.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Reflecting on the use of the concept of qualifying function in system design2006In: In Search of an Integrative Vision for Technology, New York: Encyclopedia of Global Archaeology/Springer Verlag, 2006, p. 39-62Chapter in book (Other academic)
  • 8.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    The role of the qualifying function concept in systems design2001In: Systemic Practice and Action Research, ISSN 1094-429X, E-ISSN 1573-9295, Vol. 14, no 1, p. 79-93Article in journal (Refereed)
    Abstract [en]

    In this paper I explore potential benefits with using the concept qualifying function as a tool for systems design. The concept originates from the philosophy of Herman Dooyeweerd and refers to the function or character that guides and directs the internal structure of an entity or activity. This means that if the qualifying function for an entity or activity changes, its structure as a whole will change as well. Due to this, the concept and its related theory can help people to view situations from new and different perspectives and to explore the consequences of different views. It can provide a common base for the design around which accommodation more easily can be reached and from where further discussions can be continued. Finally, it has the potential to point at fundamental differences of opinion between participants and stakeholders.

  • 9.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Using soft systems methodology as a methodology for multi-modal systems design2000Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    The aim of this research is to contribute to the field of systems design by developing intellectual tools that can help designers to conceptualise, create and evaluate different design alternatives. In this work I focus my attention on Soft Systems Methodology. More specifically, I analyse how this methodology can develop its present methods for drawing out different perspectives of a particular problem situation. I also study its process for reaching agreement or consensus on objectives for the design and for evaluating different design alternatives. To address the above issues a framework of 15 dimensions, together with its related concept qualifying function, was incorporated into the different phases of SSM. The framework is based on human experience and developed by Herman Dooyeweerd. The lessons learnt form this is as follows. The framework provides a kind of control device for highlighting dimensions that are perceived as important as well as dimensions that might be lost when analysing a problem situation. It also strengthens the process of drawing out different perspectives and helps to indicate similarities and differences in focus between or within different groups of people. Further, it provides a way to compare different design alternatives as well as their consequences. Finally, it facilitates the model building, and strengthens the model validation.

  • 10.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Bergquist, Bjarne
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Klefsjö, Bengt
    Creating social change in a municipality using a Total Quality Management approach2009In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 20, no 12, p. 1375-1393Article in journal (Refereed)
    Abstract [en]

    This paper describes a joint project started by citizens, trade life and local government of the Swedish municipality of Jokkmokk to create a positive societal development based on the tenets of Total Quality Management. The project had a duration of two years, and also included a parallel effort made in Mansfield in the United Kingdom, although this paper describes the Jokkmokk part of the project. The evaluation was based on surveys and interviews analysed using Soft Systems Methodology. The analysis shows that most respondents thought that the project was successful in changing attitudes of the people of Jokkmokk and of creating valuable networks. The project also had an aim to create involvement of ordinary citizens and many activities were addressed to let citizens develop and generate ideas and participate in societal activities and decision making. The evaluation showed that the leaders and politicians of Jokkmokk were not ready for the used bottom-up approach. The analysis also underlines the importance of communicating the mission and goals of the project. We consider the achievements, due to the short duration of the project, substantial and both the positive and the negative outcomes present valuable lessons from a societal development perspective.

  • 11.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Björn, Michael
    Ericsson.
    Chincholle, Didier
    Ericsson.
    Motivational profiles of toolkit users: iPhone and Android developers2011In: International Journal of Technology Marketing, ISSN 1741-878X, E-ISSN 1741-8798, Vol. 6, no 1, p. 36-56Article in journal (Refereed)
    Abstract [en]

    Toolkits for development and distribution of mobile applications can potentially influence the ecosystem for mobile services. While these toolkits began to surface in the late 1990s, it was not until 2008, when Apple launched its App Store, that their potential became more visible. For these toolkits to create value to all the different stakeholders, we need to understand these innovation milieus and their inhabitants, areas that are becoming increasingly important yet under-researched in the literature. In this paper, we address the questions of who the pioneering users of the Apple and Android owned toolkits are, what attracted them to the mobile application market, and what affected their choice of platform for mobile application development. Emerging from the analysis are four different developer profiles of early adopters of the Android and iPhone platforms.

  • 12.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Broberg, Anders
    Umeå universitet.
    Lassinantti, Josefin
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Davoli, Lorenzo
    Umeå universitet.
    Kuenen, Stoffel
    Umeå universitet.
    Palmquist, Lena
    Umeå universitet.
    Parnes, Peter
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Ståhlbröst, Anna
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Synnes, Kåre
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Wennberg, Paula
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Distance- Spanning Technology.
    User toolkits for citizen-centric mobild service innovation2012In: eChallenges e-2012 Conference Proceedings / [ed] Paul Cunningham; Miriam Cunningham, IIMC International Information Management Corporation , 2012Conference paper (Refereed)
    Abstract [en]

    Around the world, there is an ongoing shift from en economy focusing on product development to an economy with focus on digital service development. An ongoing initiative in Europe to support this shift is the Internet of Services (IoS) which strives for a situation where everything that is needed to use a software is available as a service. The aim of this paper is to present a toolkit that non-programmers can use develop their own innovative mobile services. This environment strives to put forth a situation where technologies are made available as components that easily can be composed into a mobile services by just about anyone. This has tremendous impact on the feasibility of citizen-centric services where citizens create apps based on their current needs in their contemporary situation.

  • 13.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Chronéer, Diana
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Styvén, Maria Ek
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Engström, Anne
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Johansson, Jeaneth
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Malmström, Malin
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Nilsson, Michael
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Distance- Spanning Technology.
    CASE 7: Smart Growth MeMo: A business model tool for mobile services2011In: Meeting the challenges of Europe 2020: The Transformative Power of Service Innovation : Case studies collected by the expert panel on service innovation in the EU, Europe Innova , 2011, p. 12-12Chapter in book (Other (popular science, discussion, etc.))
  • 14.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Eriksson, Carina Ihlström
    Högskolan i Halmstad, Halmstad University.
    Ståhlbröst, Anna
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Places and Spaces within Living Labs2015In: Technology Innovation Management Review, ISSN 1927-0321, E-ISSN 1927-0321, Vol. 5, no 12, p. 37-47Article in journal (Refereed)
    Abstract [en]

    In this article, we propose the concepts of places and spaces as conceptual tools to facilitate the organization of innovation activities within living labs. We have taken a pragmatic perspective on these concepts regarding how they are integrated in design situations, and how different types of places and spaces can facilitate or hinder innovation. We have found that, by applying openness, realism, and influence in the different spaces of our living lab milieus, they have transformed into many different places depending on the stakeholders involved, the methods chosen, and the facilitation of activities. Hence, by understanding this line of reasoning, living lab managers can make more informed decisions and plans for innovation activities.

  • 15.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Eriksson, Carina Ihlström
    Högskolan i Halmstad.
    Ståhlbröst, Anna
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Svensson, Jesper
    Högskolan i Halmstad.
    A milieu for innovation: defining living labs2009In: Proceedings of the 2nd ISPIM innovation symposium: Simulating recovery - the Role of innovation management, New York City, USA 6-9 December 2009 / [ed] K.R.E. Huizingh; S. Conn; M. Torkkeli; I. Bitran, 2009Conference paper (Refereed)
    Abstract [en]

    A new trend of user involvement in open innovation processes has emerged. Concurring with this trend the Living Lab concept has been revitalized.This concept has attracted attention lately, but there exist no coherentview. In this paper we discuss and define the concept and propose five keycomponents and five key principles for Living Labs based on experiences fromover 30 development and research projects within two Living Labs, Botnia Living Lab and Halmstad Living Lab. The key components are: ICT &Infrastructure; Management; Partners & Users; Research; and Approach. Thekey principles are: Openness; Influence; Realism; Value; and Sustainability.Our proposed definition of a Living Lab is: A Living Lab is a user-centricinnovation milieu built on every-day practice and research, with an approachthat facilitates user influence in open and distributed innovation processesengaging all relevant partners in real-life contexts, aiming to create sustainable values.

  • 16.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Grahn, Anita
    Expanding the framework for monitor and control in soft systems methodology1996In: Systems Practice, ISSN 0894-9859, Vol. 9, no 5, p. 469-495Article in journal (Refereed)
    Abstract [en]

    Soft Systems Methodology (SSM) has been criticized for its interpretivistic stance by, among others, Critical systems thinkers. By locating problems inherent in the techniques of SSM, this paper proposes an expanded theoretical framework, concerning measure of performance in the conceptual models. The expansion is based on the theories behind Multi-Modal Methodology and has resulted in a new model of performance indicators for the design.

  • 17.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Holst, Marita
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Distance- Spanning Technology.
    Ståhlbröst, Anna
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Concept design with a living lab approach2009In: 2009 42nd Hawaii International Conference on System Sciences: HICSS ; Waikoloa, Hawaii, 5 - 8 January 20 / [ed] Ralph H Sprague Jr, IEEE Communications Society, 2009, p. 1-10Conference paper (Refereed)
    Abstract [en]

    Living Labs is a rather new research area and phenomena that introduces new ways of managing innovation processes. The underlying idea is that people's ideas, experiences, and knowledge, as well as their daily needs of support from products, services, or applications, should be the starting point in innovation. This paper illuminates experiences and accumulated knowledge to the area of concept design in an innovation process within a Living Lab. FormIT, a methodology developed for innovation processes within Living Labs is introduced through an illustration of how it has been utilised in a case. The experiences and the method are related to characteristics of Living Labs, and the paper closes with some concluding remarks in relation to concept design in a Living Lab.

  • 18.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Holst, Marita
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Distance- Spanning Technology.
    Ståhlbröst, Anna
    Creating a new leverage point for information systems development2008In: Designing information and organisations with a positive lens, Amsterdam: JAI Press Ltd, 2008, p. 75-95Chapter in book (Other academic)
    Abstract [en]

    We present a new approach that shifts the leverage point of information systems development from problem orientation to opportunity development. Our approach, entitled FormIT, employs a careful focus on enhanced user involvement, concentrating on users as human beings, and attention to users’ needs as opposed to system requirements. As theoretical and methodological foundations, we build on the 4-D cycle model of Appreciative Inquiry and current research on needfinding. Our field experience demonstrates that FormIT shifts the systems development process from being reactive to being proactive, and in turn, enables a smoother implementation of inevitable change, particularly radical change. Moreover, FormIT stimulates the generation of rich local knowledge and helps reveal deep insights into the development process and the overall organization.

  • 19.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Howcroft, Debra
    Manchester Business School.
    Amazon Mechanical Turk and the Commodification of labour2014In: New technology, work and employment, ISSN 0268-1072, E-ISSN 1468-005X, Vol. 29, no 3, p. 213-223Article in journal (Refereed)
  • 20.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Howcroft, Debra
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Crowdsourcing and ICT work: a study of Apple and Google mobile phone application developers2011Conference paper (Other academic)
  • 21.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Howcroft, Debra
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Mobile applications development on Apple and Google platforms2011In: Communications of the Association for Information Systems, ISSN 1529-3181, E-ISSN 1529-3181, Vol. 29, no 1, article id 30Article in journal (Refereed)
  • 22.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Howcroft, Debra
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Persistent problems and practices in information systems development: a study of mobile applications development and distribution2014In: Information Systems Journal, ISSN 1350-1917, E-ISSN 1365-2575, Vol. 24, no 5, p. 425-444Article in journal (Refereed)
    Abstract [en]

    The widespread uptake of mobile technologies has witnessed a re-structuring of the mobile market with major shifts in the predominance of particular firms and the emergence of new business models. These sociotechnical trends are significant in the ways that they are influencing and shaping the working lives of software professionals. Building on prior research investigating the persistent problems and practices of systems development, this paper examines mobile applications development and distribution. A qualitative study of 60 developers based in Sweden, the UK and the USA was analysed around the interrelated problems of diversity, knowledge and structure. The analysis revealed how platform-based development in an evolving mobile market represents significant changes at the business environment level. These changes ripple through and accentuate ongoing trends and developments, intensifying the persistent problems and challenges facing software developers.

  • 23.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Howcroft, Debra
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    The Apple business model: Crowdsourcing mobile applications2013In: Accounting Forum, ISSN 0155-9982, E-ISSN 1467-6303, Vol. 37, no 4, p. 280-289Article in journal (Refereed)
    Abstract [en]

    Much to Apple's chagrin, the ‘suicide express’ at the Foxconn manufacturing complex in China has been widely reported. While outsourcing the manufacture of technology components is neither new nor unique, the external sourcing of digital content is integral to the success of Apple's business model. In 2008, Apple opened up their platform to third-party IT developers, leveraging their expertise for the supply of applications. Apple's rapid dominance of the mobile market led to the emergence of a business model that weaves together Internet-enabled mobile devices with digital content, brought together within a closed proprietary platform or ecosystem. Applying a Global Production Network analysis, this paper reports on fieldwork among Apple mobile application developers in Sweden, the UK, and the US. The analysis shows that although some developers experience success, financial returns remain elusive and many encounter intense pressure to generate and market new products in a competitive and saturated market. Crowdsourcing allows Apple to effectively source development to a global base of software developers, capitalizing on the mass production of digital products while simultaneously managing to sidestep the incurred costs and responsibilities associated with directly employing a high-tech workforce.

  • 24.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Howcroft, Debra
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    ‘The future’s bright, the future’s mobile’: a study of Apple and Google mobile application developers2013In: Work, Employment and Society, ISSN 0950-0170, E-ISSN 1469-8722, Vol. 27, no 6, p. 964-981Article in journal (Refereed)
    Abstract [en]

    Software work is often depicted as a ‘sunrise occupation’, consisting of knowledge workers that are able to craft stable careers. The aim of this article is to question this account by analysing the experiences of mobile applications developers, with a focus on Apple and Google platforms. The analysis is situated in the context of wider socioeconomic trends and developments in product and technology markets, since these structures frame the working practices of software developers. Drawing on qualitative fieldwork in Sweden, the UK, and the US, the study reveals how changing market structures have given rise to increasingly precarious working conditions and unstable labour markets.

  • 25.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Howcroft, Debra
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Chincholle, Dider
    Ericsson User Experience Lab.
    Outsourcing creative work: A study of mobile application development2011In: International Conference on Information Systems 2010 (ICIS 2010): St. Louis, Missouri, USA, 12 - 15 December 2010, Red Hook: Curran Associates, Inc., 2011Conference paper (Refereed)
    Abstract [en]

    As the mobile phone industry converges with the IT/software industry, the emerging internetenabled multifunctional mobile devices are bringing together many diverse stakeholders. This paper examines the under-researched area of mobile application developers. We frame our study within the wider context of the mobile application industry in order to illustrate how the business models of large IT firms shape the everyday practices of systems developers, specifically those working on iPhone and Android platforms. By broadening out the study in this way we are able to situate seemingly new and distinctive technological artefacts and practices and show how they build on a number of continuing trends within the field. Drawing on qualitative data with developers working in this emerging market, we analyse their practices in order to (a) provide detail on this under-studied area and (b) show the ways in which developers adapt to the turbulent environment of the IT sector.

  • 26.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Howcroft, Debra
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Ståhlbröst, Anna
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Disregarding history: Contemporary IS contexts and participatory design2014In: Communications of the Association for Information Systems, ISSN 1529-3181, E-ISSN 1529-3181, Vol. 34, no 1, p. 1319-1332, article id 68Article in journal (Refereed)
    Abstract [en]

    User participation has long been seen as a core topic of study within the IS field, yet its relevance to contemporary development environments and contexts has recently been brought into question. The aim of this article is to investigate the extent to which this rich history and experience is used to inform contemporary practices. We provide a survey that evaluates the degree to which PD (participatory design) is currently represented in the IS literature, the results of which reveal a low representation. Based on these findings, a number of propositions are offered. © 2014 by the Association for Information Systems.

  • 27.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Howcroft, Debra
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Ståhlbröst, Anna
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Melander-Wikman, Anita
    Luleå University of Technology, Department of Health Sciences, Health and Rehab.
    Participation in living lab: designing systems with users2010In: Human Benefit through the Diffusion of Information Systems Design Science Research: IFIP WG 8.2/8.6 International Working Conference, Perth, Australia, March 30 - April 1, 2010, Proceedings / [ed] Jan Pries-Heje; John J. Veneble; Deborah Bunker; Nancy L. Russo; Janice I. DeGross, Encyclopedia of Global Archaeology/Springer Verlag, 2010, p. 317-326Conference paper (Refereed)
    Abstract [en]

    Drawing on a case study of a living lab, this paper considers the process of participation during the design stages of a health care project for the elderly in Sweden. While participation has an established history, more recently it has been described as an "old, tired concept" that is in need of revitalization in order to cater for changing IS practices. In this paper, we reflect on how participation materializes in a context that is quite dissimilar from more traditional development settings and report on the kinds of practices that may be used to assist design with users

  • 28.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Larsson, Staffan
    Ericsson Research, Luleå.
    A case study of real-world testing2008In: MUM'08 Proceedings: 7th ACM International Conference on Mobile and Ubiquitous Multimedia, December 3 - 5, 2008, Umeå, Sweden, New York: ACM Digital Library, 2008, p. 113-116Conference paper (Refereed)
    Abstract [en]

    In this paper we present the results of a real-world test of a mobile application for public transportation, as well as lessons learnt by carrying out the test. By this we contribute with experience and accumulated knowledge to the area of mobile applications for public transportation and to the area of real-life testing. Through the test we learnt a number of lessons related to the application, related concepts, people's behavior in relation to public transportation, and last but not least in relation to our method.

  • 29.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Melander-Wikman, Anita
    Luleå University of Technology, Department of Health Sciences, Health and Rehab.
    Eriksson, Carina Ihlström
    Halmstad University.
    Ståhlbröst, Anna
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    A Model for Reflective Participatory Design: The Role of Participation, Voice and Space2015In: 21st Americas Conference on Information Systems: AMCIS 2015, Puerto Rico, 13 - 15 August 2015, Americas Conference on Information Systems , 2015Conference paper (Refereed)
    Abstract [en]

    This paper aims to contribute to the participatory tradition in health informatics by presenting a model for reflective participatory design emerging from qualitative fieldwork in a participatory project aimed to improve the health and wellbeing of older people in the northern periphery regions of Europe, through new mobile services. The model brings together two established processes in novel ways: systems development and user participation. Within each process three concepts are presented to facilitate discussion and reflection at the concept level, the process level and the integrated process level.

  • 30.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Mirijamdotter, Anita
    Basden, Andrew
    Information Systems Institute, University of Salford.
    Basic principles of SSM modeling: an examination of CATWOE from a soft perspective2004In: Systemic Practice and Action Research, ISSN 1094-429X, E-ISSN 1573-9295, Vol. 17, no 2, p. 55-73Article in journal (Refereed)
    Abstract [en]

    This paper examines the SSM technique CATWOE, which focuses on defining necessary elements that together constitute a human activity system from a certain perspective. Despite its recognition within the literature and its numerous uses, there are few studies on how the technique can be improved. This research reflects on each of the elements both from a theoretical and a practical perspective. Findings point to the fact that some of the terms have a meaning in everyday language that differs from its definition within CATWOE. Other concepts are not well-defined. This is unfortunate and may both lead to misunderstandings and limit analysis. The paper points to a number of ways in which the use of CATWOE can be developed in order to further support the process of eliciting novel ideas for future actions. Hence, the overall conclusion is that the elements need to be rethought and some of them renamed.

  • 31.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Ståhlbröst, Anna
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Living lab: an open and citizen-centric approach for innovation2009In: International Journal of Innovation and Regional Development, ISSN 1753-0660, E-ISSN 1753-0679, Vol. 1, no 4, p. 356-370Article in journal (Refereed)
    Abstract [en]

    In this paper, we focus on a new research area, Living Lab that introduces new ways of managing innovation processes. A Living Lab can be viewed as both an innovation milieu and an innovation approach and the aim of this paper is to clarify these two perspectives, as well as to illustrate how they can enrich each other. This is done by presenting one Living Lab milieu, Botnia Living Lab and its key components; and one Living Lab approach, FormIT and its key principles. The presentation is done on two levels, one general level and one case specific level. The case focuses on involving citizens in the design of an e-service aimed to increase their influence in a municipality and its development. Through this, we learnt that the key components of a Living Lab constitutes important structures that enhance the process and as such the principles.

  • 32.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Ståhlbröst, Anna
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Living lab: An open and user-centric design approach2010In: Information and communication technologies, society and human beings: theory and framework, Hershey, PA: Information Science Reference, 2010, p. 190-207Chapter in book (Refereed)
    Abstract [en]

    In this chapter we focus on a new research area, Living Lab that introduces new ways of managing innovation processes. A Living Lab can be viewed as both an innovation milieu and an innovation approach, and the aim of this chapter is to clarify these two perspectives, as well as to illustrate how they can enrich each other. This is done by presenting one Living Lab milieu, Botnia Living Lab, and its key components; and one Living Lab approach, FormIT, and its key principles. The presentation is done on two levels, one general level and one case specific level. The case focuses on involving citizens in the design of an e-service aimed to increase their influence in a municipality and its development. Through this we learnt that the key components of a Living Lab constitutes important structures that enhance the process and as such the principles

  • 33.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Ståhlbröst, Anna
    Participatory design: one step back or two steps forward2008In: PDC 2008: proceedings of the tenth anniversary conference on Participatory Design 2008 : Experience and Challenges, October 1-4, 2008, Bloomington, Indiana, USA / [ed] Jesper Simonsen; Toni Robertson; David Hakken, New York: ACM Digital Library, 2008, p. 102-111Conference paper (Refereed)
  • 34.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Ståhlbröst, Anna
    The elusive nature of user needs in existing information systems literature2007In: Information Management in the Networked Economy - Issues and Solutions: Proceedings of 8th IBIMA Conference / [ed] Khalid Soliman, International Business Information Management Association (IBIMA), 2007Conference paper (Refereed)
    Abstract [en]

    In this paper, we present a new approach to facilitate the process of eliciting user needs in the information systems development context. Today is has become important to study users and their needs since products or services that contribute to fulfill an unsatisfied need have a high probability to succeed on the market. Hence, identifying and designing for user needs is imperative in innovation projects. We have identified two missing issues within the existing literature concerning user needs and systems development. Firstly, there are no consistent frameworks or categorizations of different types of needs, and secondly, there are no descriptions of how to proceed in the process of eliciting and analyzing user needs. Hence, the purpose of this paper is to present a theory of human motivation and behavior which we use as a framework to elicit and understand user needs. We have found different strengths with this framework such as the facilitation for the analyst to find divergent views of the same need and as well as needs that were solutions to another need. In addition, divergent views of the same need became obvious when we applied this framework. A drawback we have observed by using the framework is the possibility that a need is forced into a box, thereby risking missing its actual meaning.

  • 35.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Ståhlbröst, Anna
    User expressions translated into requirements2010In: Human Technology, ISSN 1795-6889, E-ISSN 1795-6889, Vol. 6, no 2, p. 212-229Article in journal (Refereed)
    Abstract [en]

    Grounding the development of mobile and ubiquitous services on actual needs and behaviors of users, rather than on designers intuition, is a well established tradition today. However, gathering data about users in different contexts usually result in large amounts of data that have to be analyzed and translated into requirements. This is a crucial process in the development cycle and its outcome is usually very dependent on the preconceptions of the developers or researchers. Despite this strong element of subjective influence the translation process is seldom made transparent. Nor are the user needs related to psychological discussions and existing taxonomies. The aim of this paper is, therefore, to contribute to the field by presenting a process for translating user expressions to needs and later to requirements using Reiss taxonomy of human needs as a theoretical base. Using this translation process we were able to identify two hierarchical levels of needs: needs of a service and needs in the service. The process also made it possible for us to see needs hidden in general expressions and to reformulate them accordingly. Further, it generated a clear traceability from user expressions to requirements, and finally, confirmed the importance of focusing on, and understanding, the situated needs of users.

  • 36.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Wiberg, Mikael
    Informatics, Umeå University.
    User driven service design and innovation platforms2013In: HCI International 2013 - Posters’ Extended Abstracts: International Conference, HCI International 2013, Las Vegas, NV, USA, July 21-26, 2013, Proceedings / [ed] Constantine Stephanidis, Berlin: Encyclopedia of Global Archaeology/Springer Verlag, 2013, Vol. 1, p. 3-7Conference paper (Refereed)
  • 37.
    Chronéer, Diana
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Styvén, Maria Ek
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Engström, Anne
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Johansson, Jeaneth
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Malmström, Malin
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Born global in a heartbeat2009In: Proceedings of the XX ISPIM Conference, Vienna, Austria, 21-24 June 2009 / [ed] K.R.E. Huizingh; S. Conn; M. Torkkeli; I. Bitran, 2009Conference paper (Refereed)
    Abstract [en]

    This paper aims to enhance the knowledge of business model development in the mobile service sector by exploring the underlying components of a business model for organizations within that industry. By drawing from business model literature combined with findings from a longitudinal case study of an iPhone application, a conceptual business model for mobile services was developed. Proposed model extends earlier frameworks by adding contingency aspects and the view of core resources into a dynamic business model. Findings from the study highlight the importance for application developers to have an overall resource strategy in order to support the sustainability of their business models. This is particularly important due to the rapid pace of change in the industry and the technology.

  • 38.
    Eriksson, Carina Ihlström
    et al.
    Högskolan i Halmstad, Halmstad University.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Introduction to the co-creating innovations minitrack2016Other (Other academic)
  • 39.
    Fernández, Walter
    et al.
    Australian National University.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Djordjevic, Michael
    Australian National University.
    Lovegrove, Keith
    Australian National University.
    Nayar, Sasi
    South Australian Research and Development Institute.
    Using design as boundary spanner object in climate change mitigation projects2009In: Ajis: Australasian Journal of Information Systems, ISSN 1449-8618, Vol. 16, no 2, p. 51-69Article in journal (Refereed)
    Abstract [en]

    Climate change is a growing concern for society and the focus of numerous research initiatives across multiple fields of science. These initiatives often need to capitalize on the cross-specialized knowledge contributed by researchers from very different fields. The diversity of worldviews among key stakeholders requires an effective overall design strategy acting as a boundary spanner object. This study presents an account of the issues faced by a multidisciplinary research project and discusses the suitability of a design approach to help address issues such as equality, empowerment, autonomy, creativity, performance, reduction of innovation cycle times and also provide for the necessary balance between control, speediness and flexibility.

  • 40.
    Habibipour, Abdolrasoul
    et al.
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Towards a User Engagement Process Model in Open Innovation2016In: The ISPIM Innovation Summit, Kuala Lumpur, Malaysia on 4-7 December 2016, 2016Conference paper (Refereed)
    Abstract [en]

    Studies on open innovation have increasingly emphasized the role of individual users as collaborators in the innovation processes. Keeping users enthusiastically engaged throughout the information systems development (ISD) process for open innovation approaches is of crucial importance, specifically when the participation is voluntary. Although a few studies exist that have presented process models for user engagement, none of them are specifically based on the voluntary contribution of the users in an open environment, nor included the detailed attributes of the phenomenon of user drop-outs in their presented models. By combining the results of a comprehensive literature review and a qualitative case study of user engagement, this study aims to develop a user engagement process model that includes the variety of reasons for user drop-out, and then to present some practical guidelines that would facilitate prolonged user engagement in the ISD process in an open innovation environment.

  • 41.
    Habibipour, Abdolrasoul
    et al.
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Ståhlbröst, Anna
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    How to sustain user engagement over time: A research agenda2016In: AMCIS 2016: Surfing the IT Innovation Wave - 22nd Americas Conference on Information Systems, 2016Conference paper (Refereed)
    Abstract [en]

    User participation in the Information Systems (IS) user studies has become a popular and widely studied research topic. Understanding of how users should be involved in the projects and how to deal with the various challenges of involving users is important. Keeping users motivated over the time is one of the biggest challenges in the process of user involvement. As the first step of research on how to build a sustained user engagement, the aim of this study is to identify, categorize and sum up existing research on why people drop-out of user studies before the project or activity has ended. The main findings of our study indicate that the performance of the prototype, user selection, user preparation, interaction with the users, privacy concerns and scheduling are highly influential on this issue. Based on the findings, this study also proposes a research agenda to guide future studies in this area.

  • 42.
    Habibipour, Abdolrasoul
    et al.
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Georges, Annabel
    imec - mict - Ghent University.
    Schuurman, Dimitri
    imec - mict - Ghent University.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Drop-out in Living Lab Field Tests: A Contribution to the Definition and the Taxonomy2017In: Research Day Conference proceedings 2017: OpenLivingLab Days, Krakow: ENoLL - European Network of Living Labs , 2017, p. 7-20Conference paper (Refereed)
    Abstract [en]

    Studies on living labs show that the users’ motivation to participate in a field test is higher at the beginning of the project than during the rest of the test, and that users tend to dropout before completing the assigned tasks. However, the literature still lacks theories describing the phenomenon of drop-out within the area of living lab field tests. As the first step of developing a theoretical discourse, the aim of this study is to present an empirically derived taxonomy for the various influential factors on drop-out behavior and to provide a definition for drop-out in living lab field tests. To achieve this goal, we first extracted factors influencing drop-out in the field test by conducting a short literature review on the topic, and then triangulated the factors across 14 semi-structured interviews with experts in living lab field tests. Our findings show that identified reasons for drop-out can be grouped in three categories: innovation-related, research-related and participant-related. Each category in turn, consists of three subcategories with a total of 45 items for drop-out in living lab field tests. In this study, we also explore different types of drop-out and propose a definition for drop-out in living lab field tests.

  • 43.
    Habibipour, Abdolrasoul
    et al.
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Georges, Annabel
    imec.livinglabs.
    Ståhlbröst, Anna
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Schuurman, Dimitri
    imec.livinglabs.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    A Taxonomy of Factors Influencing Drop-Out Behaviour in Living Lab Field Tests2018In: Technology Innovation Management Review, ISSN 1927-0321, E-ISSN 1927-0321, p. 5-21Article in journal (Refereed)
    Abstract [en]

    The concept of a “living lab” is a relatively new research area and phenomenon that facilitates user engagement in open innovation activities. Studies on living labs show that the users’ motivation to participate in a field test is higher at the beginning of the project than during the rest of the test, and that participants have a tendency to drop out before completing the assigned tasks. However, the literature still lacks theories describing the phenomenon of drop-out within the area of field tests in general and living lab field tests in particular. As the first step in constructing a theoretical discourse, the aims of this study are to present an empirically derived taxonomy for the various factors that influence drop-out behaviour; to provide a definition of “drop-out” in living lab field tests; and to understand the extent to which each of the identified items influence participant drop-out behaviour. To achieve these aims, we first extracted factors influencing drop-out behaviour in the field test from our previous studies on the topic, and then we validated the extracted results across 14 semi-structured interviews with experts in living lab field tests. Our findings show that identified reasons for dropping out can be grouped into three themes: innovation-related, process-related, and participant-related. Each theme consists of three categories with a total of 44 items. In this study, we also propose a unified definition of “drop-out” in living lab field tests.

  • 44.
    Habibipour, Abdolrasoul
    et al.
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Padyab, Ali
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Ståhlbröst, Anna
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Exploring Factors Influencing Participant Drop-Out Behavior in a Living Lab Environment2017In: Scandinavian Conference on Information Systems: 8th Scandinavian Conference on Information Systems, SCIS 2017, Halden, Norway, August 6-8, 2017, Proceedings / [ed] Susanne Stigberg, Joackim Karlsen, Harald Holone, Cathrine Linnes, Cham: Springer, 2017, p. 28-40Conference paper (Refereed)
    Abstract [en]

    The concept of “living lab” is a rather new phenomenon that facilitates user involvement in open innovation activities. The users’ motivations to contribute to the living lab activities at the beginning of the project are usually higher than once the activities are underway. However, the literature still lacks an understanding of what actions are necessary to reduce the likelihood of user drop-out throughout the user engagement process. This study aims to explore key factors that are influential on user drop-out in a living lab setting by engaging users to test an innovation during the pilot phase of the application’s development. The stability of the prototype, ease of use, privacy protection, flexibility of the prototype, effects of reminders, and timing issues are the key influential factors on user drop-out behavior. This paper summarizes the key lessons learned from the case study and points to avenues for future research.

    The full text will be freely available from 2018-07-23 10:09
  • 45.
    Habibipour, Abdolrasoul
    et al.
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Ståhlbröst, Anna
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Georges, Annabel
    imec .livinglabs , Belgium.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Schuurman, Dimitri
    imec .livinglabs , Belgium.
    Drop-out in living lab field test: analyzing consequences and some recommendations2018In: Twenty-Sixth European Conference on Information Systems (ECIS2018), Portsmouth, UK, 2018, 2018Conference paper (Refereed)
    Abstract [en]

    Involving individual users in the process of information systems development is a key dimension of open innovation. Living Labs are socio-technical systems that facilitate information systems development by integrating technical, social and organizational structures and focusing on individuals, tasks, technologies and the interactions between different stakeholders. Testing digital innovations in real-life use context is one of the key components of Living Labs. The users’ motivations to participate in Living Lab field tests at the beginning of the project are usually higher than once the field tests are underway. However, there is a dearth of research on other issues related to participants’ drop-out in Living Lab field tests. This study contributes to the existing literature by investigating the consequences of drop-out in Living Lab field tests and providing recommendations that would facilitate prolonged user engagement. The paper also discusses some ethical considerations regarding involvement of participants within Living Lab field tests. In doing so, we interviewed fourteen Living Lab experts in two Living Labs in Sweden and Belgium. Based on these interviews, we propose a first set of consequences, recommendations and ethical considerations to take into account when setting up Living Lab field tests. Keywords: User

  • 46.
    Holst, Marita
    et al.
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Distance- Spanning Technology.
    Ståhlbröst, Anna
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Openness in living labs: facilitating innovation2010In: Proceedings of the 33rd IRIS Seminar, 2010Conference paper (Refereed)
    Abstract [en]

    Innovation has come to replace efficiency and quality as the main source of competitive advantage for firms from the 1990s onwards. Hence, to an increasing extent, organisations need to consider in which ways they can achieve higher levels of innovative thinking and flexibility. Moreover, the creation of today's complex systems of products, services and processes requires a merging of knowledge from diverse perspectives, e.g. disciplinary or skill-based. One common way to meet these challenges is to set up boundary crossing collaborative groups. The idea is that innovative processes can be fertilised by having people with differentiated knowledge collaborating. Knowledge necessary for innovation and product/service development is, therefore, increasingly distributed both within and across organisations or other types of stakeholders, posing new challenges. To manage these challenges one new approach is evolving, called Living Labs. In this paper we present an innovative development process of a mobile service, taking a Living Lab approach. This paper focus on the effects of openness in an innovation process supported by a Living Lab approach for development of mobile services. The study shows that the innovation process was remarkably shortened in the open and multi-perspective process.

  • 47.
    Howcroft, Debra
    et al.
    University of Manchester, UK.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    A Typology of Crowdwork Platforms2018In: Work, Employment and Society, ISSN 0950-0170, E-ISSN 1469-8722Article in journal (Refereed)
    Abstract [en]

    Despite growing interest in the gig economy among academics, policy makers and media commentators, the area is replete with different terminology, definitional constructs and contested claims about the ensuing transformation of work organisation. The aim of this positional piece is to provide a timely review and classification of crowdwork. A typology is developed to map the complexity of this emerging terrain, illuminating range and scope by critically synthesising empirical findings and issues from multidisciplinary literatures. Rather than side-tracking into debates as to what exactly constitutes crowdwork, the purpose of the typology is to highlight commonalities rather than distinctions, enabling connections across areas. The framework serves as a heuristic device for considering the broader implications for work and employment in terms of control and coordination, regulation and classification, and collective agency and representation.

  • 48.
    Johansson, Jan
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human Work Science.
    Abrahamsson, Lena
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human Work Science.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Fältholm, Ylva
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human Work Science.
    Grane, Camilla
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human Work Science.
    Wykowska, Agnieszka
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human Work Science.
    Work and Organization in a Digital Industrial Context2017In: Management Revue, ISSN 0935-9915, E-ISSN 1861-9908, Vol. 28, no 3, p. 281-297Article in journal (Refereed)
    Abstract [en]

    There are clear signs that digitalization attempts such as Industry 4.0 will becomemore apparent in workplaces. This development requires reflections and considerationsso we do not create more problems than we solve. In our paper, we have raisedseveral questions related to the Industry 4.0 that need answers: Is Industry 4.0 a discourse,an organizational model, or just technology? Does the requirement for flexibilitycall for a new labour market? How will Industry 4.0 affect competence andskill requirements? Will Industry 4.0 encourage a new gender order? Will Industry4.0 take over dangerous routine work or will old work environmental problems appearin new contexts and for other groups of workers? Can we rely on robots aswork mates or will they spy on us and report to management? Based on our analysis,we addressed four knowledge gaps that need more research in relation to thedigitalization of work: The relationship between new technology, working conditions,qualifications, identity, and gender; the future of the workers' collective;crowdsourcing in an industrial context; and human-machine interaction with a focuson integrity issues.

  • 49.
    Johansson, Jan-Olov
    et al.
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Distance- Spanning Technology.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Lassinantti, Josefin
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Project: EAA - Ericsson Application Awards2015Other (Other (popular science, discussion, etc.))
    Abstract [sv]

    Samarbetspartner med Ericsson Research under deras arrangemang av Ericsson Application Awards, en internationell utvecklartävling för mobila applikationer. I detta ingick att göra undersökningar bland deltagarna för att skapa en ökad förståelse för drivkrafterna bakom deltagandet samt hur en sådan här typ av tävling har för påverkan som drivkraft för tjänsteinnovation.

  • 50.
    Johansson, Jan-Olov
    et al.
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Distance- Spanning Technology.
    Lassinantti, Josefin
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Bergvall-Kåreborn, Birgitta
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Parnes, Peter
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Wennberg, Paula
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Distance- Spanning Technology.
    Broberg, Anders
    Institutionen för Datavetenskap, Umeå Universitet.
    Palmquist, Lena
    Institutionen för Datavetenskap, Umeå Universitet.
    Lidgren, Aron
    Alec Consulting AB.
    Bengtsson, Johan
    Internit, Sverige.
    Davoli, Lorenzo
    Designhögskolan, Umeå Universitet.
    Kuenen, Stoffel
    Designhöskolan, Umeå Universitet.
    Börjesson, Mikael
    Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
    Project: SATIN - System för användardriven tjänsteinnovation2015Other (Other (popular science, discussion, etc.))
    Abstract [en]

    The overall mission of SATIN is to empower end-users without programming skills to create mobile-services, and to share services with other end-users. In the project researchers from Luleå University of Technology and Umeå University join forces together with different industrial actors to solve the issues on technologies for mobile service-creation, user-driven service design and implementation and the future mobile service business ecosystem.

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