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  • 1.
    Asif, Muhammad
    et al.
    University of Twente.
    Searcy, Cory
    University of the Punjab, Lahore.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Ahmad, Niaz
    National Textile University, Faisalabad.
    Including sustainability in business excellence models2011In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 22, no 7, p. 773-786Article in journal (Refereed)
    Abstract [en]

    The purpose of this paper is to explore the adequacy of business excellence models (BEMs) to address corporate sustainability, which is conceptualised in terms of economic, social, and environmental bottom lines. How organisations may manage corporate sustainability in the absence of a comprehensive sustainability management system standard is also explored. A survey of literature has been carried out. The European Foundation for Quality Management (EFQM) excellence model and the Baldrige Criteria for Performance Excellence (BCPE) are analysed with regard to their considerations of sustainability. The findings reveal that while triple bottom-line considerations are addressed to some extent in the studied BEMs, the models per se do not comprehensively address sustainability issues and economic prosperity remains a dominant consideration. Suggestions for the improvement of the EFQM excellence model and BCPE are discussed. To provide a comprehensive approach for addressing corporate sustainability, an integrated quality-sustainability framework is proposed. The essence of the framework is that sustainability indicators, such as those provided in the Global Reporting Initiative framework, could be integrated with core business processes using the structures and infrastructure provided by BEMs. The proposed improvements should be considered in future revisions of the EFQM excellence model and BCPE.

  • 2.
    Bergquist, Bjarne
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Foley, K.
    Garvare, Rickard
    Johansson, Peter
    Third generation quality managemet2007In: New Perspectives on the Theories and Practices of Organizational Excellence: Proceedings of 6th MAAOE International Conference. The Multinational Alliance For The Advancement Of Organizational Excellence, University of Versailles Sain-Quentin-En-Yvelines , 2007Conference paper (Refereed)
  • 3.
    Bergquist, Bjarne
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Foley, Kevin
    Sydney University of Technology.
    Garvare, Rickard
    Johansson, Peter
    Reframing quality management2008In: The Theories and Practices of Organization Excellence: New Perspectives, Sydney: SAI Global , 2008, p. 501-538Chapter in book (Other academic)
  • 4.
    Bergquist, Bjarne
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Evaluating Quality of Higher Education by Assessing its Output: The Swedish Example2013In: 16th QMOD-ICQSS Proceedings: Quality Management and Organizational Development Conference / [ed] Su Mi Dahlgaard Park, Moderna Organizacija , 2013, p. 216-222Conference paper (Refereed)
  • 5.
    Bergquist, Bjarne
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Eriksson, Henrik
    Chalmers University of Technology.
    Hallencreutz, Jacob
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Langstrand, Jostein
    Linköpings universitet.
    Vanhatalo, Erik
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Zobel, Thomas
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Alive and kicking – but will Quality Management be around tomorrow?: A Swedish academia perspective2012In: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 16, no 2, p. 1-18Article in journal (Refereed)
    Abstract [en]

    The purpose of this article is to describe how Quality Management (QM) is perceived today by scholars at three Swedish universities, and into what QM is expected to develop into in twenty years. Data were collected through structured workshops using affinity diagrams with scholars teaching and performing research in the QM field. The results show that QM currently is perceived as consisting of a set of core of principles, methods and tools. The future outlook includes three possible development directions for QM are seen: [1] searching for a “discipline X” where QM can contribute while keeping its toolbox, [2] focus on a core based on the traditional quality technology toolbox with methods and tools, and [3] a risk that QM, as it is today, may seize to exist and be diffused into other disciplines.

  • 6.
    Bergquist, Bjarne
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Eriksson, Henrik
    Chalmers tekniska högskola, Teknikens ekonomi och organisation.
    Hallencreutz, Jacob
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Langstrand, Jostein
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Avdelningen för Kvalitetsteknik.
    Vanhatalo, Erik
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Zobel, Thomas
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Alive and kicking–but will Quality Management be around tomorrow?: A Swedish academia perspective2012Conference paper (Refereed)
    Abstract [en]

    Purpose: There is a lack of a recognized conception of quality management (QM) comprises of, as well as a clear roadmap of where QM is heading. The purpose of this article is to investigate how QM is perceived today by scholars at three Swedish universities, but also how and into what QM is expected to develop into in twenty years.Methodology: Data have been collected through three structured workshops using affinity diagrams with scholars teaching and performing research in the QM field affiliated with three different Swedish universities.Findings: The results indicate that current QM is perceived similarly among the universities today, although the taxonomy differs slightly. QM is described as a fairly wide discipline consisting of a set of core of principles that in turn guide which methods and tools that currently by many are perceived as the core of the discipline. The outlook for the future differs more where three possible development directions for QM are seen: [1] searching for a “discipline X” where QM can contribute while keeping its toolbox, [2] focus on a core based on the traditional quality technology toolbox with methods and tools, and [3] a risk that QM, as it is today, may seize to exist and be diffused into other disciplines. Originality/value: This article contributes with a viewpoint on QM today and its future development from the academicians’ perspective.

  • 7.
    Bergquist, Bjarne
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Garvare, Rickard
    Klefsjö, Bengt
    Quality management for tomorrow2007In: Quality management and organizational excellence: oxymorons, empty boxes, or significant contributions to management thought and practice? / [ed] Kevin J. Foley; Douglas A. Hensler; Jan Jonker, Sydney: SAI Global , 2007, p. 253-286Conference paper (Refereed)
  • 8.
    Björkman, Torsten
    et al.
    Luleå tekniska universitet.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Klefsjö, Bengt
    Lindgren, Antony
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human Work Science.
    Svensson, Magnus
    Fredriksson, Maria
    Johansson, Jan
    Lindell, Mats
    Olsson, Marita
    Utvärderingen av KY: delbetänkande1999Report (Other academic)
  • 9.
    Bröchner, Jan
    et al.
    Organization of Construction, Department of Technology Management and Economics, Chalmers University of Technology, Department of Technology Management and Organization, Chalmers University of Technology.
    Camén, Carolina
    Service Research Center (CTF), Karlstad University.
    Eriksson, Henrik
    Chalmers University of Technology, Luleå tekniska universitet, Chalmers tekniska högskola, Teknikens ekonomi och organisation, Department of Technology Management and Organization, Chalmers University of Technology.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Quality and legal aspects in public care procurement2016In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 28, no 4, p. 648-663Article in journal (Refereed)
    Abstract [en]

    Purpose– The purpose of this paper is to assess the applicability of care quality concepts as contract award criteria for public procurement of health and social care, using the case of Sweden. Design/methodology/approach– Based on a literature review, European and Swedish legal texts, government regulations as well as 26 Swedish court review cases concerning care procurement have been analysedFindings– Methods used for assessing care quality are seldom useful for predicting the quality to be delivered by a potential contractor. Legal principles of transparency and equal treatment of tenderers make it necessary to apply strict requirements for verification. Research limitations/implications– Results refer primarily to a Swedish context but could be applicable throughout the EU. Further studies of relations between award criteria and public/private collaborative practices for improving care quality during contractual periods are desirable. Practical implications– Local and regional procurement officials should benefit from a better understanding of how quality criteria should be designed and applied to the award procedures for care contracts. Care providers in the private sector would also be able to develop their quality strategies and present their abilities more efficiently when tendering for public contracts. Social implications– Issues of quality of health and social care are of obvious importance for social sustainability. Public awareness of care quality problems is evident and often a cause of media concern. Originality/value– This investigation pinpoints the difference between traditional care quality thinking and the legal principles underlying contract award in public procurement of care services.

  • 10.
    Deleryd, Mats
    et al.
    Luleå tekniska universitet.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Hellsten, Ulrika
    Luleå tekniska universitet.
    Klefsjö, Bengt
    Possibilities, obstacles and tools for implementing TQM in small and medium-sized enterprises1999In: Nordic school of quality management, Lund: Studentlitteratur AB, 1999, p. 160-168Chapter in book (Other academic)
  • 11. Deleryd, Mats
    et al.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Klefsjö, Bengt
    Experiences of implementing statistical methods in small enterprises1999In: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 11, no 5, p. 341-350Article in journal (Refereed)
    Abstract [en]

    In order to stay competitive most small and medium-sized enterprises (SMEs) need to make decisions and improve their processes in a more efficient way. To manufacturing companies this is crucial not the least within the design and production phases. This means that a deeper understanding of the concept of variation, identification of causes of variation, and handling of these causes are important factors within SMEs. This paper presents two studies of implementation of statistical methods. One is related to the use of process capability studies in Swedish industry. The other one is related to the use of design of experiments at two small enterprises within the high performance ceramic industry. From both the studies we find recommendations how to implement statistical technics in SMEs in order to increase the possibilities of success. (25 refs.)

  • 12.
    Edvardsson, Kristina
    et al.
    Umeå universitet.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Eurenius, Eva
    Umeå universitet.
    Ivarsson, Anneli
    Umeå universitet.
    Mogren, Ingrid
    Umeå universitet.
    Nyström, Monica
    Karolinska Institutet.
    Sustainable practice change: Professionals’ experiences with a child health intervention programme in Sweden2010Conference paper (Other academic)
  • 13.
    Edvardsson, Kristina
    et al.
    Umeå universitet.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Ivarsson, Anneli
    Umeå universitet.
    Mogren, Ingrid
    Umeå universitet.
    Nyström, Monica E
    Karolinska Institutet.
    Sustainable practice change: Professionals' experiences with a multisectoral child health promotion programme in Sweden2011In: BMC Health Services Research, ISSN 1472-6963, E-ISSN 1472-6963, Vol. 11, no 61Article in journal (Refereed)
    Abstract [en]

    Background: New methods for prevention and health promotion and are constantly evolving; however, positive outcomes will only emerge if these methods are fully adopted and sustainable in practice. To date, limited attention has been given to sustainability of health promotion efforts. This study aimed to explore facilitators, barriers, and requirements for sustainability as experienced by professionals two years after finalizing the development and implementation of a multisectoral child health promotion programme in Sweden (the Salut programme). Initiated in 2005, the programme uses a ‘Salutogenesis’ approach to support health-promoting activities in health care, social services, and schools. Methods: All professionals involved in the Salut Programme’s pilot areas were interviewed between May and September 2009, approximately two years after the intervention package was established and implemented. Participants (n = 23) were midwives, child health nurses, dental hygienists/dental nurses, and pre-school teachers. Transcribed data underwent qualitative content analysis to illuminate perceived facilitators, barriers, and requirements for programme sustainability. Results: The programme was described as sustainable at most sites, except in child health care. The perception of facilitators, barriers, and requirements were largely shared across sectors. Facilitators included being actively involved in intervention development and small-scale testing, personal values corresponding to programme intentions, regular meetings, working close with collaborators, using manuals and a clear programme branding. Existing or potential barriers included insufficient managerial involvement and support and perceived constraints regarding time and resources. In dental health care, barriers also included conflicting incentives for performance. Many facilitators and barriers identified by participants also reflected their perceptions of more general and forthcoming requirements for programme sustainability. Conclusions: These results contribute to the knowledge of processes involved in achieving sustainability in health promotion initiatives. Facilitating factors include involving front-line professionals in intervention development and using small scale testing; however, the success of a programme requires paying attention to the role of managerial support and an overall supportive system. In summary, these results emphasise the importance for both practitioners and researchers to pay attention to parallel processes at different levels in multidisciplinary improvement efforts intended to ensure sustainable practice change.

  • 14.
    Edvardsson, Kristina
    et al.
    Department of Public Health and Clinical Medicine, Epidemiology and Global Health, Umeå University.
    Ivarsson, Anneli
    Department of Public Health and Clinical Medicine, Epidemiology and Global Health, Umeå University.
    Eurenius, Eva
    Department of Public Health and Clinical Medicine, Epidemiology and Global Health, Umeå University.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Nyström, Monica E
    Medical Management Centre, Department of Learning, Informatics, Management and Ethics, Karolinska Institutet.
    Small, Rhonda
    Mother and Child Health Research, La Trobe University, Melbourne.
    Mogren, Ingrid
    Department of Clinical Science, Obstetrics and Gynecology, Umeå University.
    Giving offspring a healthy start: parents' experiences of health promotion and lifestyle change during pregnancy and early parenthood2011In: BMC Public Health, ISSN 1471-2458, E-ISSN 1471-2458, Vol. 11, article id 936Article in journal (Refereed)
    Abstract [en]

    Background: There are good opportunities in Sweden for health promotion targeting expectant parents and parents of young children, as almost all are reached by antenatal and child health care. In 2005, a multisectoral child health promotion programme (the Salut Programme) was launched to further strengthen such efforts. Methods: Between June and December 2010 twenty-four in-depth interviews were conducted separately with first-time mothers and fathers when their child had reached 18 months of age. The aim was to explore their experiences of health promotion and lifestyle change during pregnancy and early parenthood. Qualitative manifest and latent content analysis was applied. Results: Parents reported undertaking lifestyle changes to secure the health of the fetus during pregnancy, and in early parenthood to create a health-promoting environment for the child. Both women and men portrayed themselves as highly receptive to health messages regarding the effect of their lifestyle on fetal health, and they frequently mentioned risks related to tobacco and alcohol, as well as toxins and infectious agents in specific foods. However, health promotion strategies in pregnancy and early parenthood did not seem to influence parents to make lifestyle change primarily to promote their own health; a healthy lifestyle was simply perceived as 'common knowledge'. Although trust in health care was generally high, both women and men described some resistance to what they saw as preaching, or very directive counselling about healthy living and the lack of a holistic approach from health care providers. They also reported insufficient engagement with fathers in antenatal care and child health care. Conclusion: Perceptions about risks to the offspring's health appear to be the primary driving force for lifestyle change during pregnancy and early parenthood. However, as parents' motivation to prioritise their own health per se seems to be low during this period, future health promoting programmes need to take this into account. A more gender equal provision of health promotion to parents might increase men's involvement in lifestyle change. Furthermore, parents' ranking of major lifestyle risks to the fetus may not sufficiently reflect those that constitute greatest public health concern, an area for further stud

  • 15.
    Edvardsson, Kristina
    et al.
    Umeå universitet.
    Ivarsson, Anneli
    Umeå universitet.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Eurenius, Eva
    Umeå universitet.
    Lindkvist, Marie
    Umeå universitet.
    Mogren, Ingrid
    Umeå universitet.
    Small, Rhonda
    La Trobe University.
    Nyström, Monica
    Karolinska Institutet.
    Improving child health promotion practices in multiple sectors: outcomes of the Swedish Salut Programme2013Conference paper (Refereed)
    Abstract [en]

    Background To improve health in the population, public health interventions must be successfully implemented within organisations, requiring behaviour change in health service providers as well as in the target population group. Such behavioural change is seldom easily achieved. The purpose of this study was to examine the outcomes of a child health promotion programme (The Salut Programme) on professionals’ self-reported health promotion practices, and to investigate perceived facilitators and barriers for programme implementation. MethodsA before-and-after design was used to measure programme outcomes, and qualitative data on implementation facilitators and barriers were collected on two occasions during the implementation process. The sample included professionals in antenatal care (ANC), child health care (CHC), dental services (DS) and open pre-schools (OP) (n=144 pre-implementation) in 13 out of 15 municipalities in a Swedish county. Response rates ranged between 81% and 96% at the four measurement points. ResultsHealth promotion practices and collaboration improved in all sectors. Significant changes included an increase in the extent to which professionals raised a range of lifestyle topics (CHC, DS) including issues related to men’s violence against women (ANC), an increased use of motivational interviewing and ‘fathers visits’ (CHC), improvements in the supply of healthy snacks and beverages (OP), and increased inter-sectorial collaboration. Main facilitators included sector-specific work manuals and inter-sectoral collaboration, while main barriers were related to workload issues.ConclusionThis multisectoral programme for health promotion, based on sector-specific intervention packages developed and tested by end users, and introduced via interactive multisectoral seminars, shows potential for improving health promotion practices and collaboration across sectors. Consideration of the key facilitators and barriers for programme implementation as highlighted in this study can inform future improvement efforts.

  • 16.
    Edvardsson, Kristina
    et al.
    La Trobe University.
    Ivarsson, Anneli
    Umeå universitet.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Eurenius, Eva
    Umeå universitet.
    Lindkvist, Marie
    Umeå universitet.
    Mogren, Ingrid
    Umeå universitet.
    Small, Rhonda
    La Trobe University.
    Nyström, Monica
    Karolinska Institutet.
    Improving child health promotion practices in multiple sectors: outcomes of the Swedish Salut Programme2012In: BMC Public Health, ISSN 1471-2458, E-ISSN 1471-2458, Vol. 12, no 920Article in journal (Refereed)
  • 17.
    Eriksson, Henrik
    et al.
    Chalmers University of Technology, Chalmers tekniska högskola, Teknikens ekonomi och organisation.
    Gremyr, Ida
    Chalmers University of Technology.
    Bergquist, Bjarne
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Fundin, Anders
    Mälardalens högskola.
    Wiklund, Håkan
    Mid Sweden University.
    Wester, Michael
    SIQ.
    Sörqvist, Lars
    Kungliga tekniska högskolan, KTH.
    Exploring Quality Challenges and the Validity of Excellence Models2016In: International Journal of Operations & Production Management, ISSN 0144-3577, E-ISSN 1758-6593, Vol. 36, no 10, p. 1201-1221Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose is to identify and explore important quality-related challenges facing organizations, and how current excellence models incorporate these challenges.Methodology: The article is based on a Delphi study in Swedish organizations, 49 challenges were generated and ranked according to importance. The top 10 ranked challenges were compared to the principles of four excellence models.Findings: The excellence models seem to still be relevant since their content matches many of the challenges identified. The MBNQA and the SIQ models were found to have the most comprehensive coverage, while the ISO model had limited coverage. Research Limitations/Implications: Three areas for further research were identified: 1) how QM can evolve in different contexts with varying needs in terms of adaptive and explorative capabilities, 2) the interfaces of QM and sustainability, and ways to understand how customers and stakeholders can be active contributors to improvements and 3) the roles of the owners and board of directors in QM, and how to organize and distribute responsibilities of the QM work.Practical and Social Implications: Three important challenges could be addressed in upcoming revisions of excellence models: 1) making QM a strategic issue for company owners; 2) involving customers in the improvement activities; and 3) developing processes that are robust, while still easily adaptable.Originality/Value: The Delphi study has identified upcoming challenges in the QM area based on input from 188 quality professionals.

  • 18.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Kvalitet - en ledande fråga2008In: THULE: Kungl. Skytteanska Samfundets Årsbok 2008, Umeå: Kungl. Skytteanska samfundet , 2008, p. 141-150Chapter in book (Other (popular science, discussion, etc.))
  • 19.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Process management and sustainable development in a quality perspective: implementation and measurement related to small and medium sized enterprises2002Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    This thesis aims at contributing to increased knowledge regarding sustainable competitive performance of small and medium sized enterprises in harmony with nature and society. The overall purpose has been specified in the following three parts: to explore implementation of statistically designed experiments, to describe experiences of introducing process management, and to contribute to the development of a conceptual framework for integration of business excellence and sustainable development, all with a focus on small and medium sized enterprises. During the last few decades the interest and industrial use of systems, tools and methodologies related to quality has grown considerably. Some of these were originally developed with the large company in mind, but today many small and medium sized organisations also try to implement them. However, management strategies developed for large organisations do not generally translate well into small and medium sized organisations. The research presented in this thesis has been divided into three research projects. An initial longitudinal study of two case companies within the industry of high performance ceramics resulted in a three step model for implementing statistical techniques, especially design of experiments. The approach adopted for the second project was a quantitative-qualitative research design divided into three parts: a mail survey of 1,500 enterprises, followed by telephone interviews with representatives of 62 of these enterprises, and finally case studies of seven selected firms. The results indicate that the proportion of small and medium sized enterprises in Sweden that has introduced process management is in the region of 10 percent of the total population. The findings were that, in general, the studied companies had not changed directly from a functional orientated organisation to a process orientated organisation. Instead many were still in, or had recently passed through, an intermediate state characterised by a team and project based organisation where focus was shifted towards internal efficiency and shorter lead times. The transitions described have been summarized schematically in a model with three different stages: starting with functions, continuing via teams and projects, and ending with processes. As a result of the third research project, suggestions are presented regarding how the requirements of critical global processes could be translated to areas of organisational concern. A conceptual business excellence model, including measurements of sustainable development, has been developed. The triple bottom line of economy, environment and ethics (3E) are proposed as main dimensions for measuring sustainable organisational performance.

  • 20.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Process management in small organisations: experiences of a Swedish study2001In: Proceedings of the Sixth World Congress for Total Quality Management: Business Excellence - What is to be done, Saint Petersburg: Stockholm School of Economics , 2001, p. 124-130Conference paper (Refereed)
  • 21.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Processförbättring vid tillverkning av konstruktionskeramer1998Licentiate thesis, monograph (Other academic)
    Abstract [en]

    This thesis is about implementing Design of Experiments in enterprises manufacturing high performance ceramics. The manufacturing of ceramics is a complex process which involves problems with variation in product properties and in process performance. Every system in operation generates information that can be used to improve it. To be able to improve, measurements must be made and recorded data must be transformed into information. Design of Experiments is about performing tests using a minimum of resources to receive a maximum of information about a process or a system. Today most of the development of processes and products is done supported by expensive, and often misleading, one-factor-at-a-time experiments. To examine the possibilities of facilitating implementation of Design of Experiments, case-studies of two Swedish manufacturers of high performance ceramics were carried out. A model of implementing Design of Experiments is presented based on theory and the case-studies. The proposed model consists of three major phases: 1.Planning and education. 2.Pilot project with new ways of working. 3.Assessment, maintenance and improvement. Design of Experiments appears to be a well suited technique for structuring the development of manufacturing high performance ceramics. The implementation of Design of Experiments could be facilitated by long-term planning for process improvement. To make assessment and evaluation possible, process performance should be documented not only after but also before an implementation takes place. Both knowledge about statistics and knowledge about the studied processes should be present in the teams carrying out experiments.

  • 22.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Processorientering i mindre företag: stöd eller hinder?2003In: Kvalitetsmagasinet, ISSN 1104-1579, no 4, p. 16-17Article in journal (Other (popular science, discussion, etc.))
  • 23.
    Garvare, Rickard
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Eriksson, Henrik
    Luleå tekniska universitet.
    Organisational performance improvement through quality award process participation2005In: International Journal of Quality & Reliability Management, ISSN 0265-671X, E-ISSN 1758-6682, Vol. 22, no 9, p. 894-912Article in journal (Refereed)
    Abstract [en]

    Purpose - The purpose of the study is to describe the activities initiated based on participation in a quality award process and with the intention to improve performance. Design/methodology/approach - This study presents a case study of three organisations that have participated in the Swedish Quality Award process. The cases were selected in order to clarify how this award process could be used to improve organisational performance. Findings - Several examples of activities on how to improve organisational performance are provided. Specifically, the areas of customer orientation, process orientation, continuous improvement, committed leadership and participation by everyone have been improved due to the initiated activities. Furthermore, the studied organisations have been successful in their development and communication of visions, and in their empowerment of employees. Research limitations/implications - An interesting area of further research would be to compare different methodologies for performance improvement with one another. Practical implications - Findings from the case studies, and of importance for organisations applying for quality awards, indicate that, if the goal is to get lasting results, it is not sufficient to participate in a quality award process only once. Instead one should participate in the process several times, with enough time in between the applications in order to complete as many as possible of the improvement projects resulting from the evaluations. Originality/value - It is the authors' intention that the guidelines presented in the paper might be helpful for organisations considering a participation in a quality award process.

  • 24.
    Garvare, Rickard
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Hallencreutz, Jacob
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Isaksson, Raine
    Business excellence models: purpose, intended recipients and deployment - reviewing the fundamentals2006In: Quality management and organization excellence: empty boxes, or significant contributions to management thought and practice?, Sydney: SAI Global , 2006, p. 292-316Conference paper (Refereed)
  • 25.
    Garvare, Rickard
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Hallencreutz, Jacob
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Isaksson, Raine
    Business excellence models: scope and customisation - making best use of resources2007In: Quality management and organization excellence: oxymorons, empty boxes, or significant contributions to management thought and practice?, Sydney: SAI Global , 2007, p. 39-57Chapter in book (Other academic)
  • 26.
    Garvare, Rickard
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Isaksson, Raine
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Organisational sustainability management through minimised business excellence models2005In: Total Quality Management - Advanced and Intelligent Approaches: 3rd International Working Conference, Association Serbia and Montenegro for Quality and Standards , 2005, p. 33-40Conference paper (Refereed)
  • 27.
    Garvare, Rickard
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Isaksson, Raine
    Sustainable development: extending the scope of business excellence models2001In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 5, no 3, p. 11-15Article in journal (Refereed)
    Abstract [en]

    This paper presents an example of how to integrate the values of sustainable development in a business excellence model. It discusses definitions and measures of sustainable development, integrating values of total quality management with global human and environmental stakeholder interests. Requirements, core values, main criteria and different concepts of measures for sustainable development are examined, discussed and defined. Existing methods and strategies for quality and business excellence are compared with definitions of sustainable development. Indicators for sustainable development in an organisational and business context are discussed and a rough framework is presented.

  • 28.
    Garvare, Rickard
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Johansson, Peter
    Management for sustainability: a stakeholder theory2010In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 21, no 7, p. 737-744Article in journal (Refereed)
    Abstract [en]

    The aims of the present paper are, to present a conceptual model of stakeholder management and to expand upon the relationship between organisational sustainability and global sustainability. The theoretical discussions have been inspired and deducted from theory on stakeholders, quality management and sustainability. A model is developed that takes account of practical and theoretical implications of stakeholder-oriented management in pursuit of organisational and global sustainability. The model might be used to explain actual behaviour of organisations and to distinct between organisational and global sustainability.

  • 29.
    Garvare, Rickard
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Lindström, Lisbeth
    Luleå University of Technology, Department of Arts, Communication and Education, Education, Language, and Teaching.
    Lovén, Erik
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Örtqvist, Daniel
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Inventering av utbildningsbehov i turismföretag: slutrapport2007Report (Other academic)
  • 30.
    Garvare, Rickard
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Nyström, Monica E.
    Höög, Elisabet
    Westerlund, Anna
    Health care improvement and learning: a study of emerging islands and system-wide approaches2011In: Proceedings QMOD Conference on Quality and Service Sciences 2011: Book of full papers / [ed] Carmen Jaca, Navarra: Servicios de Publicaciones Universidad de Navarra , 2011, p. 602-619Conference paper (Refereed)
  • 31.
    Garvare, Rickard
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wikberg-Nilsson, Åsa
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Ny modell för utvärdering av utbildningsprogram vid Luleå tekniska universitet2014In: NU 2014: Umeå 8-10 oktober : abstracts, Umeå: Umeå universitet. Pedagogiska institutionen , 2014, p. 148-Conference paper (Refereed)
    Abstract [en]

    För att på ett effektivt sätt kunna vidareutveckla och förbättra behövs också förmågan att utvärdera och ta vara på erfarenheter. Detta gäller inte minst inom högre utbildning. Vid Luleå tekniska universitet har det sedan lång tid tillbaka utförts årliga utvärderingar av flertalet utbildningsprogram. På uppdrag av universitetet genomfördes våren 2013 en extern granskning av utvärderingsprocessen. Resultatet av granskningen visade på en tydlig förbättringspotential avseende mätningar och bedömningskriterier samt hur slutsatser återkopplas och förvaltas inom organisationen. Den befintliga modellen för årlig utvärdering var inte heller ordentligt dokumenterad eller fastställd. Med anledning av detta startades ett arbete inom universitetet vars syfte dels var att ta fram en ny modell för vad som ska mätas och bedömas med avseende på programmen kvalitet, dels att utforma arbetsgången för hur de årliga utvärderingarna ska genomföras. Målen bestod bland annat av att utveckla tydliga utvärderingskriterier med såväl kvantitativa som kvalitativa utvärderingsmått kopplade till Universitetskanslerämbetets utvärderingsmodell, att ange hur återrapportering ska ske samt att beskriva hur ledare och lärare involveras i processen. Den nya modellen skulle även omfatta rutiner för att hantera brister som framkommer vid utvärderingar samt tidsmässigt integreras i universitetets verksamhetsplaneringsprocess. Medverkande i projektet var representanter för olika roller och funktioner inom universitetet; studenter, fakultetsnämnder, prefekter, huvudutbildningsledare, utbildningsledare, utbildningskoordinatorer samt kvalitetsfunktionen. Projektet, genomfört via möten och mellanliggande individuellt arbete, resulterade i en ny modell baserad på en ettårig utvärderingscykel med reflektion kring mått på programmens status, slutsatser från lärarlagsarbete enligt universitets pedagogiska idé samt djupare men mera sällan utförd peer-review. Den nya modellen prövas nu i form av en pilotomgång vars resultat och erfarenheter ska användas till revidering och förfining av såväl arbetssätt som inriktning och kriterier.

  • 32.
    Garvare, Rickard
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Håkan
    Facilitating the use of statistical methods in small and medium sized enterprises1997Conference paper (Refereed)
    Abstract [en]

    Today’s small and medium sized enterprizes (SME) are facing an increasing compe¬tition on the national and international market. To meet this competition, a continuous work with quality improvement and statistical methods constitutes a central activity that should be implemented. This has to be done in an environment often characterized by limited resources available, high work-load and by a work force where few, if any, employees are familiar with statistics. In this paper, questionnaires covering hundreds of SME are presented that support the assumption of poor utilization of statistical methods in manufacturing applications. In addition, two case companies are analyzed as a case-study and suggestions to increase the industrial use of statistical methods are presented. Several examples of collaboration between companies and universities are described. The use of company networks, facilitators, long-term training programs and computer aid are examples of activities identified as critical in a successful implementation strategy.

  • 33.
    Gedda, Oskar
    et al.
    Luleå University of Technology, Department of Arts, Communication and Education, Education, Language, and Teaching.
    Wikberg-Nilsson, Åsa
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Edström, Kristina
    Kungliga tekniska högskolan, KTH.
    Waves of reform: analysing a history of educational development concepts2016In: The 12th International CDIO Conference: Proceedings – Full Papers / [ed] Jerker Björkqvist; Kristina Edström; Ronald J. Hugo; Juha Kontio; Janne Roslöf; Rick Sellens; Seppo Virtanen, Turku: Turku University of Applied Sciences , 2016, p. 302-312Conference paper (Refereed)
    Abstract [en]

    Luleå University of Technology (LTU) joined the CDIO Initiative in 2015, and a pilot projectinvolving four engineering programs is now well underway. Studying this case, it strikes us asinteresting that this happens now, as LTU could obviously have joined CDIO at least adecade earlier. In order to understand the internal processes leading to this outcome, westudied documents and consulted with key persons. In this paper, the history of reformapproaches at LTU is described and analysed. We focus in particular on the Arena concept,which appears to have kept LTU from joining CDIO, and the Pedagogical Idea, which iscompatible with CDIO and eventually led to the adoption. Reflecting critically on the lessonslearned from the LTU case, and drawing on theory and literature, we consider what cansupport or hinder the adoption of an educational reform concept in the organisation. Somefactors concern the nature of the reform and the strategies of implementation. Further, whatother universities do can be an influence.

  • 34. Hansson, J.
    et al.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Klefsjö, Bengt
    Stakeholder oriented integration of management systems2006In: 11th ICIT Proceedings, 2006Conference paper (Refereed)
  • 35.
    Höög, Elisabet
    et al.
    Karolinska Institutet.
    Bäck, Monica Andersson
    Göteborgs universitet.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Nyström, Monica
    Karolinska Institutet.
    Developing an organizational change facilitating agency’s approach to system-wide development in health and social care2013Conference paper (Refereed)
    Abstract [en]

    PurposeThe important role of change agents as facilitators of organizational development processes is well recognized. Change interventions can address several levels: individuals, group/units or organizational systems. To facilitate system wide changes in complex health and social service organizations multiple facilitation approaches are needed. The purpose of this study was to examine an organizational change facilitating agency (OCFA) acquiring a new system wide facilitation approach.Design/MethodologyThe case study focuses on a regional support unit in Swedish health and social care, centered on care of the elderly and functionally impaired. Interviews, surveys, process diaries and observations of meetings provided data for qualitative content analyses.ResultsRespondents described a rocky journey and a learning loop providing insights on how to support development and learning for actors on multiple organizational levels. The OCFA learning process included meta levels of reflection and parallel work with organizational pilot cases. Respondents reported enhanced analytical and problem solving skills and the previously vague OCFA role was clarified and expanded. During the studied period the OCFA group clarified and enlarged their mission and organizational role in communication with stakeholders.LimitationsTo fully understand the potential of OCFA and system wide facilitation approaches further investigations are needed.Research/Practical ImplicationsOrganizational development requires adequate change process support. How to attain such support is less known. The provided description of a support function acquiring a system-wide facilitation approach can aid future development of the OCFA function.Originality/ValueThis study contributes to the knowledge on how to develop the approaches used by an OCFA to facilitate system-wide organizational development.

  • 36.
    Höög, Elisabet
    et al.
    Umeå universitet.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Ivarsson, Annelie
    Weinehall, Lars
    Umeå universitet.
    Nyström, Monica
    Karolinska Institutet.
    Challenges in managing a multi-sectoral health promotion program2013In: Leadership in Health Services, ISSN 1751-1879, E-ISSN 1751-1887, Vol. 26, no 4, p. 368-386Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to investigate program management teams’ views on issuesand challenges in managing a large, multi-sectoral child health promotion program in Sweden.Design/methodology/approach – In total, 17 participants representing two autonomous programmanagement teams, one strategic and one operational, were interviewed. Analysis of interview datawas complemented with reviews of program documents.Findings – Program management teams identified important issues concerning the program’sformal structure, goals, role distribution, and change and dissemination processes, but lacked a sharedmental model of the situation. Inter and intra group communication, long- and short-term strategicplanning were further areas in need of improvement. While issues and challenges might seem to beagreed upon by the program’s change agents, closer inspection reveals variation in key characteristicsas well as in perspectives on solutions.Originality/value – Health promotion programs are challenging. Researchers trying tounderstand program success have focused on particular interventions, contextual factors andprogram recipients. Less research has focused on the internal processes of teams tasked withwide-ranging change mandates and the effects such processes can have on program outcomes. Thisstudy contributes to a deeper understanding on internal processes and mental models of changeagent teams.

  • 37.
    Höög, Elisabet
    et al.
    Department of Public Health and Clinical Medicine, Epidemiology and Global Health, Umeå University, Umeå universitet, Karolinska Institutet.
    Lysholm, Jack
    Linköping University Hospital, Department of Orthopaedic Surgery, Sports and Ttrauma Research Group, Winternet, Bodens sjukhus, Ortopedkliniken, Läkarhuset Hermelinen Luleå, Sjukgymnastiken, Department of Orthopaedics, Surgical and Perioperative Sciences, Umeå University, Department of Orthopaedics, Sunderby Hospital.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Weinehall, Lars
    Epidemiology and Global Health, Umeå University.
    Nyström, Monica Elisabeth
    Department of Learning, Informatics, Management and Ethics, Medical Management Centre, Karolinska Institutet, Karolinska Institutet, Medical Management Centre, Department of Learning, Informatics, Management and Ethics, Karolinska Institutet.
    Quality Improvement in large healthcare organizations: Searching for system-wide and coherent monitoring and follow-up strategies2016In: Journal of Health Organisation & Management, ISSN 1477-7266, E-ISSN 1758-7247, Vol. 30, no 1, p. 133-153Article in journal (Refereed)
    Abstract [en]

    PurposeTo investigate the obstacles and challenges associated with organizational monitoring and follow-up processes related to health care quality improvement (QI) and development.Design/methodology/approachA longitudinal case study of a large healthcare organization during a system-wide QI intervention. Content analysis was conducted of repeated interviews with key actors and archival data collected over a period of four years.FindingsThe demand for improved monitoring and follow-up strategies, and what and how to monitor were described by the respondents. Obstacles and challenges for achieving monitoring and follow-up (M&F) strategies that enables system-wide and coherent development were found in three areas: monitoring, processing, feed-back and communication. Also overarching challenges were found. Practical implicationsA model of important aspects of M&F systems is presented that can be used for analysis and planning and contribute to shared cognition of such systems. Approaches for systematic analysis and follow-up of identified problems have to be developed and fully incorporated in the organization’s measurement systems. A systematic M&F needs analytic and process oriented competence, and this study highlights the potential in an organizational function with capacity and mandate for such tasks.Originality/valueMost health care systems are flooded with a vast amount of registers, records, and measurements. A key issue is how such data can be processed and refined to reflect the needs and the development process of the health care system and how rich data can be used for improvement purposes. This study presents key organizational actor’s view on important factors to consider when building a coherent organizational monitoring and follow-up strategy.

  • 38.
    Höög, Elisabet
    et al.
    Umeå universitet.
    Nyström, Monica
    Karolinska Institutet.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Stening, Leif
    Umeå universitet.
    Challenges of innovation and implementation in complex organizational environments: managing a multi professional and cross sector health promoting program2011Conference paper (Refereed)
    Abstract [en]

    Traditional views on the spread of knowledge and learning in health care have been criticized as being overly linear, simplified and rational, leading to a slow progress of clinical praxis. The purpose of the study was to explore the views on learning and change of two management levels of a Swedish long-term county wide health promoting program for children. The seventeen respondents were all directly involved in the program, either in the group for strategic management or in the group for process operations including process facilitation. Data were collected via semi-structured interviews and process diaries, complemented by meeting protocols and agendas for development interventions. Data cover four years of the development and implementation process, 2004-2008. Analyses were performed iteratively, starting with content analyses and continuing with directed analyses in order to test hypotheses. The results indicate both differences and development over time concerning the respondents' views on the target groups and on processes of learning and change. Insights on important conditions for change were expressed, but so were also conflicting views and expectations between the actors involved. In comparison to the process management group the strategic management group expressed a more holistic view of the program and its progress. There were also different views on expectations, roles and competences of involved process facilitators. The insights stated by process management team members regarding how learning should be most eectively promoted were not fully followed through in agendas and meetings during implementation. A conclusion is that basic views on how people learn and change their behavior are fundamental for how a change program will be executed. The practical implications of the study is that involved actors' assumptions of on what it is that best promotes learning and behavioral change, and how this should be translated into plans, strategies and specific behaviors of change agents, has to be thoroughly penetrated in relation to the specific change, target context and group, preferably during the early stages of a change program, in order to promote its success.

  • 39.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Measuring sustainable development using process models2003In: Managerial Auditing Journal, ISSN 0268-6902, E-ISSN 1758-7735, Vol. 18, no 8, p. 649-656Article in journal (Refereed)
    Abstract [en]

    This conceptual paper presents a process model combining TQM values and indicators of sustainable development (SD). The intention is to find synergies in applying a process view on different systems for SD measurements. A global process is introduced and global sustainability is related to critical elements of production, resources and population growth. Indicators of organisational performance are classified into drivers, input, enablers, output and outcome. SD is described with the three dimensions of economy, environment and ethics, representing a modified version of the triple bottom line. Existing measurement systems for SD are categorised according to the proposed organisational process model and positioned within the 3E dimensions. The use of indicators for SD in different organisations, including small and medium-sized enterprises, is discussed.

  • 40.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Johnson, Mikael
    Karlstads Universitet.
    The crippled bottom line: measuring and managing sustainability2015In: International Journal of Productivity and Performance Management, ISSN 1741-0401, E-ISSN 1758-6658, Vol. 64, no 3, p. 334-355Article in journal (Refereed)
    Abstract [en]

    PurposeSustainability can be assessed in the dimensions Profit, Planet and People. A problem with the approach is that these dimensions cannot be added. Another problem is that performance seldom is related to global system boundaries. The purpose of this paper is to study the "what" of sustainability by linking this to global boundaries and proposing "how" we could manage change towards sustainability.Design/methodology/approachSustainability definitions are reviewed to identify main stakeholders. People value defined as utility is compared to Planet harm as carbon emissions and People harm as prices of products. This approach is examined in business studying the global processes of housing, transporting, providing food and cement manufacturing.FindingsThe relative indicators with focus on People utility compare to Planet and People harm seem to be relevant for measuring the level of sustainability. The Crippled Bottom Line of People value/Planet harm and People value/Planet harm is proposed as the “what” to measure and the change process of “understanding-defining-measuring-communicating-leading change” is proposed as the “how” to change.Research limitations/implicationsThe research is based on identifying the main stakeholders based on sustainability definitions and from that point mostly on deductive reasoning.Practical implicationsThe practical implications are that organizations could define sustainability indicators with objectives that are linked to global limits. Originality/valueThe paper contributes to the discussion of how to link global limits to organizational measurements and targets

  • 41.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Johnson, Mikael
    Karlstads Universitet.
    The crippled bottom line: measuring sustainability2014In: Performance Management: Designing the High-Performing Organization, Aarhus: University of Aarhus , 2014, p. 562-472Conference paper (Refereed)
  • 42.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Johnson, Mikael
    Karlstads Universitet.
    Kuttainen, Christer
    Pareis, Jörg
    Karlstads Universitet.
    Life Long Lean Learning: Case Sweden2014In: Performance Management: Designing the High Performing Organization : conferance proceedings, Aarhus: University of Aarhus , 2014, p. 242-253Conference paper (Refereed)
  • 43.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Johnson, Mikael
    Karlstads Universitet.
    Kuttainen, Christer
    Pareis, Jörg
    Karlstads Universitet.
    Sustaining Sweden's Competitive Position: Lean Lifelong Learning2015In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 19, no 1, p. 92-102Article in journal (Refereed)
    Abstract [en]

    The questions in this paper are what options the adult learner has for continued learning and what role universities are playing in providing net-based education. Current options for lifelong learning and improvement opportunities in the educational process are described based on an assessment inspired by principles of Lean Management.Sweden is chosen as an example. The current level of net-based university education and the demand for it is assessed using official Swedish data. Lean Management principles are used as a starting point to define parameters for interest for the adult learner. These parameters are then converted into a five level scale for assessing current performance with focus on university courses. We also study how Swedish County Councils manage their employee education and carry out a check of courses offered by MOOC providers.Lean Management principles in combination with customer focus seem to present relevant parameters for assessing distance education. Preliminary results indicate that Lean Lifelong Learning has a considerable improvement potential. The main reasons for this potential seem to be more of a bureaucratic and political nature, whereas technology and resources appears to be less of an issue.The results have implications for both universities and organisations. The pressure on universities to become more customer focused while at the same time increase cost-effectiveness is likely to increase. Using the customer perspective for educational services and applying Lean principles to education.

  • 44.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Hallencreutz, Jacob
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Garvare, Rickard
    Process management and system thinking for sustainable development2008In: The Theories and Practices of Organization Excellence: New Perspectives, Sydney: SAI Global , 2008, p. 205-232Chapter in book (Other academic)
  • 45.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Hallencreutz, Jacob
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Garvare, Rickard
    Process management and system thinking for sustainable development2007In: New Perspectives on the Theories and Practices of Organizational Excellence: Proceedings of 6th MAAOE International Conference. The Multinational Alliance For The Advancement Of Organizational Excellence, University of Versailles Sain-Quentin-En-Yvelines , 2007, p. 390-411Conference paper (Refereed)
  • 46.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Hallencreutz, Jacob
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
    Turner, Dawn-Marie
    Turner Change Management, Winnipeg.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Change management from a stakeholder perspective2011In: Proceedings QMOD Conference on Quality and Service Sciences 2011: 14th QMOD Conference 29st – 31st August, 2011, San Sebastian, Spain : From LearnAbility & InnovAbility to SustainAbility / [ed] Carmen Jaca, Navarra: Servicios de Publicaciones Universidad de Navarra , 2011, p. 886-901Conference paper (Refereed)
  • 47. Isaksson, Raine
    et al.
    Hansson, Jonas
    University West.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    National process of quality management education: the Swedish Example2006In: Conference proceedings: 9th International QMOD Quality Management and Organisational Development Conference, Liverpool John Moores University , 2006, p. 343-352Conference paper (Refereed)
    Abstract [en]

    The application of a process view as complement to the traditional functional division is a way to highlight organisational improvement potential. This paper examines the process of providing university level education in quality management, using Sweden as an example. The purpose is to assess the performance of university education as part of the supply chain of providing quality management to a society. This has been done by studying the actual offering compared to a notional benchmark of best performance. Preliminary results indicate that there is a significant improvement potential in both providing more education of the right type and in the right way. A lot of similar basic courses are given but with varying names, possibly reflecting difficulties in defining the area of quality management and its constituents. An important reason for the detected improvement potential seems to be the lack of ownership of the studied supply chain of providing university level quality education to the Swedish society.

  • 48.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Hansson, Jonas
    Garvare, Rickard
    National process of quality management education: the Swedish example2007In: Asian Journal on Quality, ISSN 1598-2688, Vol. 8, no 2, p. 88-99Article in journal (Refereed)
    Abstract [en]

    The application of a process view as complement to the traditional functional division is a way to highlight organisational improvement potential. This paper examines the process of providing university level education in quality management, using Sweden as an example. The purpose is to assess the performance of university education as part of the supply chain of providing quality management to a society. This has been done by studying the actual offering compared to a notional benchmark of best performance. Preliminary results indicate that there is a significant improvement potential in both providing more education of the right type and in the right way. A lot of similar basic courses are given but with varying names, possibly reflecting difficulties in defining the area of quality management and its constituents. An important reason for the detected improvement potential seems to be the lack of ownership of the studied supply chain of providing university level quality education to the Swedish society.

  • 49.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Johnsson, Mikael
    Karlstads Universitet.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Towards a model for measuring university sustainability2013In: Proceedings of the 5th European Conference on Intellectual Capital / [ed] Lidia Garcia; Arturo Rodriguez-Castellanos; Jon Barrutia-Guenaga, Reading, 2013Conference paper (Refereed)
    Abstract [en]

    The multitude of challenges related to sustainable development require, not only a shift in mind‐set but also high competence in most sectors of employment. But how could we know if a university education is going to provide necessary competence in sustainable development? A model being developed to measure university sustainability is the Assessment Instrument of Sustainability in Higher Education (AISHE). Using the logic of self‐assessment and based on the Triple Bottom Line this model deals with operations, education, research, interaction with society and core values with a so called identity module. The model makes an operationalization of sustainable development and its structure should be usable for constructing a quick assessment system similar to those of many business excellence models. Finding out the level of university sustainability is clearly not very easy for presumptive students. Furthermore, we can assume that since being sustainable is politically correct there is a risk of “sustainability washing” of information provided. Current university ranking systems do not seem to correspond well with how universities are working with sustainable development. The research question is if the AISHE‐model could be converted into a credible quick assessment tool by relying on information provided by the university web‐site. For this to work the university needs to have a culture that promotes transparency. With the rapid development of information technology it could be expected that more and more countries will have the conditions for using web‐sites for providing the necessary information. Swedish university web‐sites are used for testing the model. Sweden has a high level of transparency and is therefore thought to form a suitable example. This paper deals with conceptual development of the assessment model. Further studies will be carried out to validate the model. Results indicate that a structured web‐site analysis can be used to quantify information that is organised according to chosen partsof the AISHE‐model. The first results indicate that Swedish universities still have a long way to go in becoming sustainable.

  • 50.
    Isaksson, Raine
    et al.
    Uppsala universitet.
    Yamamoto, Yuji
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Towards a perfect learning process: where is Sweden?2016In: Sinergie italian journal of management, ISSN 0393-5108, Vol. 34, no 100, p. 57-75Article in journal (Refereed)
    Abstract [en]

    Purpose of the paper: Competition gets tougher with globalization. Information and knowledge are shared like never before, putting pressure on businesses and nations to provide effective and efficient means of learning. Learning could be seen as the educational process from the user perspective. How could a perfect learning process look when based on process theory and how does reality compare with this? One option is defining a perfect process as doing the right thing based on stakeholder needs, doing it in the right way by minimising resource use and by being adaptable.

    Methodology: Applying the proposed educational process on Swedish HEI educational processes indicates that the model can be used.

    Findings: The results from the study indicate that Sweden seems to perform well in many areas but also that there are important areas of improvement, such as lifelong learning and the integration of sustainability into education.

    Research limitations: The proposed process has only been partly tested.

    Research and managerial implications: The strength of the process approach.

    Originality/value of paper: Basic process theory in a new context.

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